Using the FIT Mastercard is real easy, However, the best part is the polite and professional customer service agents!! George was a Great help and got me back on track with my account!!
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Verified
The customer service is absolutely impeccable. They sorted out any discrepancies I had and made things right it took five minutes for them to update my account so I absolutely think that anybody that’... See more
Company replied
Card arrives I paid the $95 hefty processing fee immediately with debit card and can't activate it! Unreal. The first Rep said give it an hour or two. Then still couldn't activate it now they said wai... See more
Company replied
Verified
My experience was great as the customer Rep listened to my concerns that I had and then she supplied me with answers and she even told me about upfront fees if I made a payment using my debit card VS... See more
Company replied
Company details
- #182 of 254 best companies in Non-Bank Financial Service
About FIT Mastercard®
Information provided by various external sources
COVID-19 Important Update: We understand our customers may be experiencing concern and uncertainty around the COVID-19 virus. We are closely monitoring the situation and are committed to supporting our customers. We recommend that all customers use their online account access or mobile app to manage their account conveniently 24/7.
A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The FIT Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
A highly rated financial services company, Continental Finance Company is one of America's leading marketers and servicers of credit cards for consumers with less-than-perfect credit. The FIT Mastercard® comes with a host of features designed to help customers build or re-establish credit, including $0 Fraud Liability, a Free Monthly Credit Score, and a possible Credit Limit Increase after just 6 months.
Contact info
United States
- (866) 449-4514
- fitcardinfo.com
4.5
Excellent
5K reviews
Replied to 91% of negative reviews
Typically replies within 2 weeks
Verified
Customer Service is exceptional
Customer Service is exceptional. They strive to solve your concerns. Very professional and knowledgeable.
Date of experience: July 07, 2025
Verified
Verified
5 STARS
Outstanding service. very helpfull and kind. He represents your company well.
Date of experience: July 08, 2025
Verified
Customer service is fabulous
Customer service is fabulous. The best I've received anywhere.
Date of experience: July 08, 2025
Verified
She was nice and respectful
She was nice and respectful. She answer my question kindly.
Date of experience: July 08, 2025
Verified
Quick and helpful
Representative was very helpful and was a quick process
Date of experience: July 08, 2025
Verified
This FIT Mastercard has been such a…
This FIT Mastercard has been such a great investment for my future and credit.
Date of experience: July 08, 2025
Verified
Appreciate helping with making my…
Appreciate helping with making my payment.
Date of experience: July 08, 2025
This would receive ZERO stars if it…
This would receive ZERO stars if it were an option....
I called customer service to check on the credit line increase process. This card already comes with hefty fees (both annual AND monthly, which is kind of ridiculous) which basically add up to my initial credit limit, or close to it.
After waiting on hold for 30+ minutes, I was informed that credit line increases were "on hold" due to "market conditions"
I asked to speak to a supervisor, and was on hold again for a lengthy time. The rep came back on the line and said no one was available and she was still waiting. I asked her to explain again why they weren't giving credit increases, as in THEIR OWN terms and conditions, and all she did was sigh and repeat the same information very arrogantly and stated they are receiving a high volume of calls.
I insisted that she get a supervisor on the line and was put on another lengthy hold I finally spoke with a supervisor, who was very rude, unprofessional and condescending as well. With the amount of fees associated with this card, you'd think you would receive better service.
I am now rethinking my relationship with this card and would NOT recommend anyone wasting their time, as there are much better options available without the fees and hassle! I have a few months before the excessive fees kick in to determine weather or not to keep this card, but as of now, I am leaning on cancelling it unless customer service improves and credit limit increases are actually more than the fees associated with the card and it is viable to keep, otherwise, I'm out.
Date of experience: July 07, 2025
Verified
Using the FIT Mastercard is real easy
Using the FIT Mastercard is real easy, However, the best part is the polite and professional customer service agents!! George was a Great help and got me back on track with my account!!
Date of experience: July 07, 2025
Verified
The service was awesome very polite…
The service was awesome very polite really like the personalities of the employees taking care of me.
Date of experience: July 07, 2025
Verified
easy to set up lots of fees and…
easy to set up lots of fees and conditions though
Date of experience: July 04, 2025
Verified
The representative was very patient
The representative was very patient, attentive and courteous.
Date of experience: July 04, 2025
Verified
It was great talking with your staff…
It was great talking with your staff about my bill
Date of experience: July 03, 2025
Verified
Overall everything was fast and the…
Overall everything was fast and the customer service person knew their job 100% and had great customer service skills 100 %
Date of experience: July 03, 2025
Verified
The experience was great use the…
The experience was great because the Fit Credit Card is a reliable source of help in time of need.
The Fit Credit Card is great because it does great things.
Date of experience: July 02, 2025
Verified
Very helpful
Very helpful, easy to understand, breezed right through payments ..
Date of experience: July 03, 2025
May use AI-assist with repliesRead more
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Verified
Easy to understand and talk to great…
Easy to understand and talk to great customer service
Date of experience: July 02, 2025
Reply from FIT Mastercard®
We're happy to hear that our customer service was helpful and easy to understand. Thank you for sharing your positive experience with us!
Verified
The person I spoke with was very…
The person I spoke with was very pleasant and friendly. She was knowledgeable and helpful me quickly in a professional way.
Date of experience: July 02, 2025
Reply from FIT Mastercard®
We're happy to hear that you found our team member pleasant and helpful! We appreciate your positive feedback regarding the prompt and professional assistance you received.
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