First Premier Home Warranty Reviews 380

This goes back to November 2024 when I needed furnace repair and they set it up with the company they used before who had been out 2 times previously. They informed me they no longer did business with FP. FP then offered to either set up with someone else or I choose my own and get reimbursed for it. I chose another of their contractors but was unable to get a response. My brother in law called someone and told me about them coming out and I let FP know we had to call our own service and I would be doing the reimbursement. Later the reimbursement was only 56% of the total and I questioned why but could get no one to answer me. I ended up signing it because I was financially strapped. I was told it would be to me within 14 to 30 days. I checked back with them several times to check on it. 30 went by and no check, I called and they then said 14 to 30 BUSINESS days. So I waited until mail came on the 30th day any no check so I called and they tried to tell me there was a delay with the carrier. I called them on that one as they admitted it hadn't been cut yet. I called and called, wrote BBB. They kept answering with stock answers. I wrote to cancel my policy as I had paid upfront for 5 years, they told me there would be cancellation fees and administrative fees. I got copies of my other calls from the company who came out before. They were paid a total that covered less than 1 years of my policy. My check came and it was short $45, my deductible which the document said if I sent the paid invoices to them that would not be deducted. I sent them those invoices 3 TIMES! So now I considered it to be 2 breaches of contract as the check arrived 60+ days after the document was signed and delivered. When I finally got a number for a refund of 3 Years, it was 10% of my 3 years prepaid! I refused, asked for a detailed breakdown of how they came to that and they rattled off all sorts of things some of which I didn't understand and nothing I accepted. I asked for it in writing and they agreed within 48 hours. It never came. I am looking at a lawsuit of which they have many. They are dishonorable as they are an insurance company and any insurance company refunds unused premiums. Scam artist.

Date of experience: November 10, 2024

Don’t buy this warranty not worth the money headache better off just going with out

Date of experience: July 08, 2025

They are scammers and dishonorable as well as dishonest. They promised me a full refund after charging my credit card over the phone, I signed an emailed form and never received my refund. I disputed the charge with Barclays Bank and they found in favor of this scammer. Don’t give them your credit card whatever you do. They charged me an amount I never agreed too. I was an old fool.

Date of experience: July 04, 2025

This warranty is a scam. They are not ready to repair or replace anything. Staff are not professional. When I asked why my claim was denied about my AC the representative took it like a joke. And when I asked to cancel the policy and have the rest of the money back I was told that there was no money to be return. Worst company ever!!!!!!!!!!!!!!!

Date of experience: June 12, 2025

I am writing this because I want to prevent others from making the same mistake I did. Based on my experience, First Premier Home Warranty is a scam, failing to honor its commitments and provide even basic customer service.
More than a month ago, I filed a claim -no response. A few weeks later, I called about my air conditioning issue, which, living in the southern U.S., is urgent. To this day, no one has called me back.

On June 12, 2025, I called twice to follow up:

* 10:16 AM EST (Duration: 10 minutes) - Spoke with a representative named Ben (if that's his real name). He was flippant, dismissive, vague, and outright graceless. Instead of helping, he treated my concerns like an inconvenience.
* 10:52 AM EST (Duration: 12 minutes hold + conversation) - Attempted to escalate the issue, but the next representative was just as dismissive. Despite my repeated requests, he refused to connect me to a supervisor.
Instead, he kept asking pointless, repetitive questions to stall the conversation, then directed me to email a complaint
- something he hadn't mentioned earlier.

When I started recording our conversation, he became agitated, demanding I stop-despite First Premier Home Warranty recording customer calls themselves for "training purposes." He threatened to terminate the call in 10 seconds unless I stopped recording. I complied and ended the call.

This is not how a reputable company operates.

I hold the Platinum Plan, which is supposed to cover a wide range of repairs, including my pool, yet it has proven worthless. When I needed $2,000 in plumbing repairs, the company refused to reimburse most of it, approving compensation for only one item. So, while I had been awaiting the arrival of my reimbursement for weeks, the denial of my full reimbursement was never revealed to me before yesterday, although “Ben” conducted the conversation as if it was something that I should have known, and as if he resented me for not knowing.

First Premier Home Warranty needs to be held accountable. I challenge them to:

1. Find and publicly share the call recordings to prove whether their customer service is acceptable.
2. Explain why repeated requests for managerial oversight were ignored.
3. Demonstrate how their so-called warranty actually helps customers.
If you're considering a home warranty, avoid this company at all costs. Their failure to respond, assist, and take accountability speaks for itself.

Date of experience: June 12, 2025

My water heater repair was fully covered—no surprise fees. Very pleased with the value!

Date of experience: May 16, 2025

The staff was not only polite but also hard-working. My claim faced a little problem, yet customer service dealt with it immediately. Excellent and wonderful company to deal with!

Date of experience: May 21, 2025

I had taken out a policy with them, I called to have my AC unit checked on which was in my contract. They sent a tech to service my unit. I paid my co pay, and then received a bill from the AC company. I explained to AC company, "I am not responsible to pay this bill." This went on for months. I forwarded the bill to First Premier Home Warranty. They never paid it, I sent the AC company the money. They never even responded. This company is bogus and I would stay far,far away from them. They do not have reps in my area and they are based in New York. I read multiple complaints against them on the BBB website. This is a scam company! Do not waste your money with them. I had to block my debit card because they kept trying to charge it.

Date of experience: March 01, 2025

There were certain doubts in me as to whether it would be a good idea to use a home warranty service, but First Premier was the one that busted my myths wide open. They will accept the claim right away without any restraints, and the technician was very proficient at his job. Yes, without a doubt, this year too!

Date of experience: May 17, 2025

First Premier offers you a very good deal with an amount that you won’t have to think twice about. They were there to assist me with plumbing and electrical issues, and every time they came through. I absolutely recommend their service!

Date of experience: May 02, 2025

Affordable plans with comprehensive coverage. Had a great experience with their repair service—fast and professional!

Date of experience: May 04, 2025

I called First Premier Home Warranty, and they immediately arranged a technician who came out the next day. The repair was included in the contract, and the whole process went really well. I must say that the overall experience was excellent!

Date of experience: April 14, 2025

First Premier Home Warranty has been a lifesaver! Quick claims processing and friendly customer service. Highly recommend!

Date of experience: May 03, 2025

I\'ve been using First Premier as my home warranty for more than a year, and it has been money well spent. I was also impressed by the way in which the technicians conducted themselves. Very happy with the service!

Date of experience: April 12, 2025

I must say that First Premier Home Warranty is a real star! Their procedures for claims are super fast, and their customer support is very nice. I can give an example of several home appliances that have been fixed without any problems. I highly recommend this company if any issues arise!

Date of experience: May 03, 2025

The company does not only handle their customers by phone, but they do it quite pleasantly also, with the online chat, and the contractors. The company can really resolve issues within a very short period of time without giving customers a headache and always in a professional and fair manner. It is so amazing to work with a company that gives the same priority as you do with customer satisfaction!

Date of experience: May 21, 2025

As a first-time homeowner, my knowledge of maintenance was very low. First Premier's warranty has helped me avoid being a burden on my budget many a time. They are very patient and explain everything in plain words.

Date of experience: March 27, 2025

I registered a case for my dishwasher repair via their website, and I found the process of it all quite easy. The repairman was punctual, and in one day my device was back to work. Very positive service!

Date of experience: May 02, 2025

I admire the fact that First Premier Home Warranty is very truthful when it comes to costs and coverage. In other words, you don’t get any unexpected charges or last-minute refusals; you get just the plain truth. I have had various repairs carried out by them and each and every time, the process was an easy one without any kind of trouble. I can highly recommend you for that.

Date of experience: May 10, 2025

First Premier never left me to figure out things for myself from the time I placed the claim till when I got the final repair done. Their customer service was good enough to keep me informed, the technician was on time and had a professional look. And then, out of the blue, he touched upon the causes of the issue, and also, the methods of preventing it in the future; an excellent experience in general. Good job, you guys!

Date of experience: April 19, 2025