First Formula Store Reviews 4

The merchandising it's not original, neither licenced.
The site states that they are located in UK, but they ship from China.
They write 3-5 working days for shipment.
They don't answer to your e-mails.
After 10 days I received a mail (probably automated) related to delay an thinking for patience.
I replied not to send the material and to proceed with refund... again no reply.
After more than 1 month from the order I received the ordered T-shirt.
Fake chinese material.
I have requested for return... but I think it's a false hope.
Do not use this site.

Date of experience: March 18, 2025

Ordered a t-shirt through these guys, expecting it in ‘7 working days’ at the latest.

Ordered in Mid-Feb and didn’t receive any sort of correspondence until March, after several emails and contact through their social media pages.

Received one email back saying ‘we sent a email regarding an issue with your order, but didn’t receive a response, so were unable to proceed’.

Eventually had to go through my bank to receive the refund.

Avoid. Avoid. Avoid.

Date of experience: March 12, 2025

If I could give this 0 stars I would. I have received hardly any contact regarding an order I had to chase it to only be advised it probably was lost in transit. And I would receive a refund in 10 working days on the 16/02/25 but haven’t received this yet. All the emails I have sent or the contact, have had no response. I am furious with this. I even stupidly ordered again and more poor communication with an email to say the delay due to lunar new year holiday. And this would be 4-6 days for dispatch this was on 27th so I hope this item I have paid for will actually come. I demand my refund and I want to speak to a manager!!!!

Date of experience: February 07, 2025

Item ordered on 22/01/25 - never received. Have emailed numerous times, direct messaged. No response from anyone. Luckily paid with my credit card so getting them to refund me. This is a scam store - DO NOT ORDER ANYTHING THROUGH THEM.

Date of experience: January 22, 2025