Very satisfied
Very satisfied! Easy to use. love the ability to "try" glasses on. Delivered early and product and glasses were better than expected and much more affordable than offline options.
Date of experience: March 24, 2025
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Company details
Written by the company
Firmoo es su destino óptico integral para servicios de lentes personalizados y asesoramiento profesional sobre recetas. Fundada en 2009 por un grupo de ópticos y diseñadores con la creencia de que las lentes deben ser modernas, no costosas, crecimos del deseo de brindar a todas las personas del mundo la comodidad de recibir atención ocular profesional a un precio asequible.
Contact info
9848 Rush St c, 91733, South El Monte, United States
- service@firmoo.com.mx
- firmoo.com.mx
4.8
Excellent
102 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Loved them
Everything was awsome, the quality, the graduation, the blue protección, i loved them
Date of experience: June 29, 2023
Reply from Ópticas Firmoo
¡Gracias por tu reseña! Estamos felices de que te encanten nuestras lentes. Tenemos una política de devolución y cambio de 30 días y una garantía de 6 meses. Si tiene algún problema, no dude en contactarnos.
Correo electrónico: service@firmoo.com.mx
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Avoid cos you get what you pay for
Firmoo in the 1st April delivered my glasses to a wrong address. They sent me proof of postage but it was to a wrong address. Their customer services informed me that the courier posted a card stating they will leave the parcel in a safe place but they obviously didn’t. I received no card indicating this too! 😤They now accept that the glasses is now missing and someone called Karlo emailed me that they will process my refund of £79 via my PayPal account. However, that was yesterday morning and l still have received no email from PayPal stating that Firmoo have refunded me . Karlo keeps on making excuses how it can take 5 days to process this, which l already know. But it doesn’t take 5 days for Firmoo to process my refund through PayPal. Rather it may take 5 days for my money to be credited into my account. So Firmoo need to go ahead and process my refund then, as stated to me from their colleague Karlo.
Firmoo maybe very cheap with lots of selection of glasses compared to other online spectacle stores, like Abbe glasses but you seriously get what you pay for . Sloppy and unprofessional customer service😡. Avoid Firmoo at all costs!!
Date of experience: April 13, 2023
Reply from Ópticas Firmoo
Hello. Sorry for your experience. Upon checking the refund was processed on April 13. Please kindly understand that for payment via Paypal normally it takes about 3 business days for the refund to be credited into your account. We will provide the refund transaction ID and the refund proof to you via Email so that you can check with Paypal about the refund status. If you have any questions, please feel free to contact us (Livechat: 24/7). Thank you.
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