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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the staff's responsiveness, professionalism, kindness, and helpfulness, with many highlighting specific representatives who went above and beyond. Consumers found the application process quick and easy, praising the ability to stretch payment terms. People highlight the efficiency and ease of use of the app, as well as the speed of the entire loan process. The customer service is frequently described as wonderful, with easy access to answers and clear statements. The notaries are professional, polite, friendly, and prompt, making the experience enjoyable.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars
Invited

Jared White was my guide on the phone. He was amazingly responsive, professional, kind and extremely helpful. He made sure all of my concerns were addressed and questions answered. Jared was confid... See more

Rated 5 out of 5 stars
Invited

Both people we worked with to get our documents notarized were extremely helpful, patient and kind. The process in and of itself was super easy and quick too. I wish all customer service worked this w... See more

Rated 5 out of 5 stars
Invited

Procuring this loan was a great experience removing the hassle and delays you would normally encounter through a traditional bank. 1. The sales representative AJ Johnson made the entire proce... See more

Rated 5 out of 5 stars

Aria was a gem! Please commend her and recognize her for her exemplary customer service. She was kind and patient as well as knowledgeable. We actually laughed through a mildly frustrating process tog... See more


Company details

  1. #4 of 6 best companies in Mortgage Broker
  2. #110 of 253 best companies in Non-Bank Financial Service

About Figure

Written by the company

Homeownership gives you options,

Figure unlocks them for you.

Figure Header
Figure Logo

Figure is the #1 non-bank home equity lines of credit (HELOC) lender in America.

You can access the cash you need without ever leaving home. Get your rate online in minutes. Approval in 5 minutes and funding in as few as 5 days* at figure.com.

What sets Figure apart?

  • Apply with our 100% online application in minutes with funding in as few as 5 days.*
  • Lines of credit available from $15k - $400k*
  • Faster than a bank loan, cheaper than a personal loan.
  • 5 minute approval. No impact to your credit score.*
  • Get the funds you need now to start that home improvement project or consolidate your debt.

*Terms and conditions apply. Visit figure.com/disclosures

Find my rate


Contact info

Figure Lending

Figure Lending is the #1 non-bank HELOC lender. 5 min application.

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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Replied to 91% of negative reviews

Typically replies within 2 weeks


Rated 4 out of 5 stars
Invited

Easy transaction

This was an easy transaction. So far I having a great experience with getting a Heloc loan. I would recommend this company to others.

Date of experience: July 02, 2025

Rated 5 out of 5 stars
Invited

What a relief....

The customer service and the finalizing of the loan, start to finish was very easy and a huge stress relief!

Date of experience: July 02, 2025

Rated 5 out of 5 stars
Invited

Very easy from start to finish

Very easy from start to finish. I reached out to another provider who did not get back to me promptly. You guys were easy to work with highly recommend.

Date of experience: June 30, 2025

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