Verified
Would give ten stars if I could. Annie was super responsive, supportive, work hard to quickly accomodate last minute changes, and felt like a real partner!
Company replied
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Review summary
Based on reviews, created with AI
See what reviewers are saying
Verified
I can’t recommend using Fertility Home Care nurses highly enough. My nurse came to my home for 10 days to administer IVF injections and was consistently punctual, kind, efficient, and incredibly carin... See more
Company replied
Verified
Fertility Home Care was the best money I have ever spent. Just had my first at-home injection with Lisa - it was such a reassuring experience and made the ’scariness’ of the first IVF injection go a... See more
Company replied
Verified
Amazing experience, I did not even know there is a fertility home care until a friend of ours referred to us. Prompt response, diligence and compassionate care is what we experience working with Eugen... See more
Company replied
Company details
- #1 of 3 best companies in Medical Transcription Service
Written by the company
We are the Philadelphia/South Jersey region's first home injection and support company, specializing in fertility medications.
Contact info
Philadelphia, United States
- 2679690699
- support@fertilityhc.com
- fertilityhc.com
4.8
Excellent
137 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
Verified
They answered me back in a timely…
They answered me back in a timely manner and patiently answered all my questions.
Date of experience: June 26, 2025
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Verified
great service
Gene provided great service even when I was late in responding to his emails
Date of experience: June 17, 2025
Verified
Great experience, would highly recommend!
I can’t recommend using Fertility Home Care nurses highly enough. My nurse came to my home for 10 days to administer IVF injections and was consistently punctual, kind, efficient, and incredibly caring. Going through IVF is stressful enough, and she took a huge weight off my shoulders—handling the preparation and administration of the injections with complete professionalism and compassion. Thanks to her, I didn’t have to worry about doing them myself or second-guessing if I was doing things correctly. Her calm presence and expertise made a world of difference and truly helped reduce my anxiety during a very emotional process.
Date of experience: June 05, 2025
Reply from Fertility Home Care
Thank you so much for sharing your experience. We’re truly honored to have been part of your IVF journey and are thrilled to hear that your nurse was able to provide the support, compassion, and expertise you needed during such a sensitive time. Our goal is to ease the burden wherever we can, and it's incredibly meaningful to know that her presence helped reduce your stress and brought comfort. We’ll be sure to pass along your kind words to her. Wishing you all the best moving forward!
Verified
Ten stars
Would give ten stars if I could. Annie was super responsive, supportive, work hard to quickly accomodate last minute changes, and felt like a real partner!
Date of experience: June 23, 2025
Reply from Fertility Home Care
Thank you so much for your kind words! We're thrilled to hear that Annie was able to support you so thoroughly and adapt quickly when plans changed. Being a true partner to our clients is exactly what we strive for, and it's wonderful to know that came through in your experience. We'll be sure to pass along your glowing feedback—ten stars means the world to us!
Verified
Reply from Fertility Home Care
Thank you! We always strive for punctuality and professional experiences—glad it showed with your visit with the nurse. We wish you the best in your journey!
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Verified
This is my second time around using…
This is my second time around using this service. I appreciated the ease and flexibility with scheduling. Tina was thorough and well prepared for our sessions. Everyone has been very kind and easy to work with!
Date of experience: May 30, 2025
Reply from Fertility Home Care
Thank you so much for your kind words! We're thrilled to hear that your second experience with our service has been just as positive. It's great to know that the scheduling process was smooth and that Tina’s preparation made a meaningful impact. We truly appreciate your continued trust and look forward to supporting you again in the future!
Verified
The best money I have ever spent
Fertility Home Care was the best money I have ever spent. Just had my first at-home injection with Lisa - it was such a reassuring experience and made the ’scariness’ of the first IVF injection go away.
I truly am so grateful for this service!
Date of experience: May 22, 2025
Reply from Fertility Home Care
Thank you for sharing such a heartfelt message! We're so glad to hear that your first at-home injection with Lisa was a reassuring and positive experience. It means the world to us to know that we could help ease the stress of starting IVF. Your kind words and gratitude truly inspire us—wishing you all the best on your journey!
F-Bombs, Procrastination, Narcissistic Traits
There is too much to type here, so see my google review for all the details, but in a nutshell:
-They knew my nurse would be out of town for well over a week in advance. They didn't look for a substitute until the first of her four days off. She graciously came the first day.
-Because this was Memorial Day weekend and they procrastinated, of course, they couldn't find anyone the Thursday or Friday before Memorial Day
-They did not tell me they couldn't find someone until 15 minutes after my shot was supposed to be taken. (I am 4 weeks pregnant, 10 days post transfer.)
-When I asked for a discount for continued services, when I was on the phone with Gene, Annie SCREAMED through the phone "SHE'S NOT GETTING A F****** DISCOUNT!" Would you trust a babysitter someone like that? Why would you. trust your unborn child to someone like that?
-took zero accountability, saying, "That's not how we do business" when that's exactly what they did
Date of experience: May 22, 2025
Reply from Fertility Home Care
Thank you for taking the time to share your experience. We truly regret the distress this situation caused, especially during such an important stage of your care.
We want to acknowledge and apologize for the disruption you experienced during Memorial Day weekend. As you noted, this occurred during a period when we had a shortage of nursing availability due to the holiday. Despite successfully supporting you with timely, reliable in-home care in the weeks leading up to that night, we did not uphold that same standard.
We deeply regret the breakdown in communication and scheduling, and especially any behavior that made you feel disrespected or dismissed. That’s not the standard we hold ourselves to, and we’re taking your feedback seriously as we review what happened internally to ensure it doesn't happen again.
As outlined in our previous email to you, we are taking clear steps to strengthen our holiday coverage planning, improve response times, and ensure timely communication with patients if a coverage issue arises. These changes are already being implemented to help prevent this from happening again with future patients.
We refunded you for the single visit we could not accomodate and future visits that were scheduled but cancelled at your request. We remain deeply grateful for the trust you placed in us. Wishing you continued strength and good health during your pregnancy.
Gene & Annie
Verified
So glad I contacted Fertility Home Care…
So glad I contacted Fertility Home Care for my trigger shot. Was very easy to schedule and was so great to have help for the bigger needle. Shannon who came was very friendly and knowledgeable and I didn't feel a thing. I would definitely recommend! Thank you!
Date of experience: May 16, 2025
Reply from Fertility Home Care
Thank you so much for sharing your experience! We’re delighted to hear that scheduling was easy and that Shannon made the trigger shot comfortable and stress-free for you. Your recommendation means a lot to us—thank you for trusting Fertility Home Care!
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Verified
Very efficient
Very efficient, friendly staff, ponctual, good communication.
Date of experience: May 16, 2025
Reply from Fertility Home Care
Thank you for your wonderful feedback! We're glad you found our team efficient, friendly, and punctual. Great communication is a priority for us, and we're happy it made a difference for you!
Verified
So friendly and efficient!
Had a great experience throughout the whole process. Friendly, quick, and responsive scheduling to start, and the nurses were punctual, kind, and professional.
I cannot recommend more highly!
Date of experience: April 29, 2025
Reply from Fertility Home Care
Thank you so much for your wonderful feedback! We're so glad to hear the entire process—from scheduling to care—was smooth and positive for you. Our team works hard to provide timely, compassionate, and professional support, and it means a lot to know that made a difference. We truly appreciate your recommendation! 💙
Verified
Wonderful experience
Wonderful experience. The nurses are all so professional and nice.
Date of experience: April 27, 2025
Reply from Fertility Home Care
Thank you so much! We're thrilled to hear you had a wonderful experience. Our nurses take great pride in providing professional and compassionate care, and your kind words mean a lot to us! 💙
Verified
Easy to schedule and coordinate…
Easy to schedule and coordinate services. Very helpful while my spouse was away so someone could help me administer the shots and give me peace of mind. Thanks!
Date of experience: April 24, 2025
Reply from Fertility Home Care
Thank you for your kind words! We're so glad we could be there to support you while your spouse was away. Providing peace of mind and reliable care during such an important time is exactly what we're here for. Wishing you all the best on your journey! 💙
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Verified
5 STARS!
I had a truly wonderful experience with Fertility Home Care. From the moment I reached out, Gene & Annie were incredibly responsive and understanding. Despite very short notice, they arranged for a nurse to come to my home every single day during my 12 days of fertility injections — without missing a single appointment.
Having a nurse administer my injections each day made my egg freezing journey so much less overwhelming and stressful. Every nurse who came was professional, compassionate, and made me feel completely at ease. The service was consistently reliable, and the communication was excellent — I always felt supported.
If you are considering egg freezing or any fertility treatment, I cannot recommend Fertility Home Care highly enough. Their dedication, organization, and care truly made all the difference in my experience.
Date of experience: April 20, 2025
Reply from Fertility Home Care
Thank you so much for your incredibly kind and thoughtful message. We’re truly honored to have been a part of your egg freezing journey and are so glad we could help make the process less stressful for you. Gene, Annie, and the entire nursing team are deeply committed to providing compassionate, reliable, and personalized care — and it means the world to hear that reflected in your experience. Your recommendation means a lot to us, and we're grateful for the trust you placed in Fertility Home Care. Wishing you all the best moving forward! 💙
Verified
A lifesaver!
Easy and Efficient scheduling, and very professional services. They immidiately follow up with calendar appointments to act as reminders which is a great help! Our provider Carole was incredibly kind, knowledgable, and professional. She was a huge help in calming our anxiety and administering the injections efficiently and painlessly. I highly recommend this business!
Date of experience: April 11, 2025
Reply from Fertility Home Care
Thank you so much for your thoughtful and detailed feedback! We're so happy to hear that the scheduling process was smooth and that the reminders were helpful. It's especially wonderful to know that Carole provided such kind, knowledgeable, and calming care—she truly is an asset to our team. We’re grateful for your recommendation (and your friend's!) and honored to have supported you during this important time!
Verified
Amazing experience
Amazing experience, I did not even know there is a fertility home care until a friend of ours referred to us. Prompt response, diligence and compassionate care is what we experience working with Eugene and Anne. Thank you so much for all your help. We are very grateful 😊
Date of experience: April 06, 2025
Reply from Fertility Home Care
Thank you so much for your heartfelt message! We're truly grateful for your kind words and are so glad you had a positive experience with Eugene and Anne. It's wonderful to hear that our home fertility care made a difference for you. Your gratitude means a lot to us, and we're honored to have been part of your journey. 💕
Verified
Awesome service
Awesome service. Always able to accommodate. Amazing kind and caring nurses !
Date of experience: March 30, 2025
Reply from Fertility Home Care
Thank you so much for your kind words! We're thrilled to hear you had such a positive experience. Our team, especially our wonderful nurses, truly cares about providing compassionate and attentive care. We appreciate your support! 💙
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Verified
PIO shot
I needed help last minute for a nurse to administer my PIO shot. I reached out to Fertility GC and they responded immediately, even calling me and texting to quickly schedule before I boarded a flight. The support was amazing and the nurse was professional and efficient! Highly recommend.
Date of experience: April 01, 2025
Reply from Fertility Home Care
Thank you for your kind words and reaching out to Fertility Home Care! We were shocked to hear Dandi's nurse cancelled last minute and caused more stress to your day. We are extremely glad everything worked out and you were able to get your dose of PIO timely and when it was convenient for you. We hope to be able to help another time if needed!
Verified
They made this experience so much better!
Gene and his team are wonderful to work with. Going through IVF can be so difficult for many reasons and they were so encouraging and helpful. Taking away the fear of the big shots made the experience so much better. Jessica is fantastic too! I highly recommend their service!
Date of experience: March 21, 2025
Reply from Fertility Home Care
We are humbled by your kinds words, please know our hearts go out for every patient like yourself navigating this overwhelming process. We are here should you need anything at all.
Verified
Consistently outstanding service!
This is my fourth time working with Gene and Annie, and once again, they exceeded my expectations. Their team and network of providers were exceptional- always friendly, responsive, and highly professional. They made the entire process smooth and stress-free, ensuring every detail was handled with care. I truly appreciate their dedication and expertise, and I wouldn’t hesitate to work with them again in the future.
Date of experience: March 11, 2025
Reply from Fertility Home Care
Thank you for trusting us again with your care. We are glad to be able to assist during this overwhelming process and sending you all the best with the rest of your cycle!
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