Verified
I asked why we didn’t take care of this when I bought my new suv and they said the deals always wait. They made it sound like I was totally out of coverage when in fact I am still in full coverage wit... See more
Company replied
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Verified
I spoke with William who was extremely nice, walked me through the protection plan and was receptive to all my questions. Very easy to purchase the plan
Verified
I was able to get somebody on the phone rather quickly very informative person. They were able to go over with me my coverages all the nooks and crannies and they were able to cut me a break on the pr... See more
Verified
Never once identify the identity of your company. I was under the impression that was speaking with the dealer where I purchased the car. I will dispute the charge on my credit card with Chase. Upda... See more
Company replied
Company details
- #37 of 40 best companies in Auto Insurance Agency
Information provided by various external sources
Vehicle Service Contract Provider
Contact info
15510 Wright Brothers Drive , 75001, Addison, United States
- 800-293-5813
- veronica.alberternst@fenixprotect.com
- fenixprotect.com
3.7
Average
2K reviews
Replied to 62% of negative reviews
Typically replies within 1 week
Verified
She was really helpful and patient
She was really helpful and patient. She anwered all my question being really nice.
Date of experience: July 02, 2025
Verified
Customer care is awesome
Customer care is awesome. The lady who talked with me was so polite.
Date of experience: July 01, 2025
Verified
Verified
I was decieved by notice seeing it…
I was decieved by notice seeing it mandatory requirement and was forced into agreeement and is struggling to cancel it now
Date of experience: June 13, 2025
Reply from Fenix Protect
We apologize if you misunderstood anything regarding our policy. It was never told to you that this was "mandatory". When you contacted our office, it was explained that this is the extended coverage for your vehicle. You were not forced into this policy and the account was cancelled per your request.
Verified
I asked why we didn’t take care of this…
I asked why we didn’t take care of this when I bought my new suv and they said the deals always wait. They made it sound like I was totally out of coverage when in fact I am still in full coverage with my dealer AND tricked me into paying them.
Date of experience: July 01, 2025
Reply from Fenix Protect
We do apologize if this was any miscommunication. We will send this file to quality control for review.
We are not connected to any dealership. However, our policies can be used at any dealership nationwide.
Your account was cancelled and refunded as requested.
Verified
Friendly and easy customer service in…
Friendly and easy customer service in renewing my membership.
Date of experience: June 26, 2025
Do not buy
Do not buy! These guys make it look like you 100% need this product. You do not. They make it tough to cancel too. I requested a refund and will be taking action with my credit card company if I am not refunded.
Date of experience: June 24, 2025
Verified
Muy mal servicio????
Muy mal servicio la Sita: te exije comprar el servicio y te grita ????
Date of experience: May 20, 2025
Reply from Fenix Protect
Por favor, confirme que su reseña corresponde a nuestra empresa. No hubo citas, todo el proceso se realizó por teléfono. Se revisaron las llamadas y en ningún momento alguien de nuestra empresa le gritó.
Verified
GREAT PLAN, VERY AFFORDABLE PRICE
I spoke with William who was extremely nice, walked me through the protection plan and was receptive to all my questions. Very easy to purchase the plan
Date of experience: June 22, 2025
Verified
I did not sign up for this service but…
I did not sign up for this service but I was basically threatened with my warranty on 6/11/2025 (which you don't have, I have mine through my car company). I mistakenly paid $175 which I didn't owe because I never signed up for this. On 6/17/2025, I confirmed the existence of my real warranty with my car company but couldn't get my money back from you. Do not contact me again and I will be warning EVERYONE I know that your company uses strongarm tactics and lies to swindle people out of their money.
Date of experience: June 12, 2025
Reply from Fenix Protect
I show you contacted our Company on 6/11 to set up the policy. There was no threats made to you on this phone call. The Representative went over the coverage and you authorized the purchase. You were not lied to about the policy, everything was explained to you by the Representative. We have no way of knowing if you had already purchased a policy with your dealer. I also show the down payment of $175 was refunded back to you when you contacted us to cancel the policy.
Verified
ROB PALMA
So there is a Rep. Out of Missouri, name: Rob Palma.
I am in a financial difficulty at the moment, Rob went above and beyond to help me with so much, he is very kind, knowledgeable, and understand of the customer. He alleviated so much stress for me, GREAT EMPLOYEE
Date of experience: June 16, 2025
Verified
Very professional and courteous with…
Very professional and courteous with all the information explained for easy understanding
Date of experience: June 08, 2025
Verified
Jose was pleasant and professional
Jose was pleasant and professional. The price was cheaper than others more coverage
Date of experience: June 14, 2025
Verified
Verified
I was led to believe fenix protect was…
I was led to believe fenix protect was not a third party service company and I find your business practices deceptive and disgusting
Date of experience: May 30, 2025
Reply from Fenix Protect
We do apologize for any miscommunication. After reviewing the call, the Representative never gave any false information regarding who we were or how the policy works. He stated "You can take our policy to any Mazda dealership nationwide". This is an accurate statement. Any policy you purchase is through a third party Administrator. Mazda only covers the vehicle under the Factory Coverage. When you purchase a policy directly through the dealership, it too is through a third party Administrator.
Verified
I was not informed of many things
I was not informed of many things. Have not received any documents of the coverage I purchased. Only received a bill in the mail.
Date of experience: May 24, 2025
Reply from Fenix Protect
Per our tracking, it looks like the policy was delivered via USPS on 6/3/2025. If you did not receive the booklet, please contact Customer Service to send another one out.
The paper you received from our Finance Company was not a bill. That is a notice of acceptance.
Verified
I chose this company once again I like…
I chose this company once again I like there coverage
Date of experience: June 03, 2025
Verified
I things it’s good plan for my car
Date of experience: November 13, 2024
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