I recently bought an airtrack for my daughter. Unfortunately, after a few weeks, one of the seams turned out to be damaged, causing air to leak continuously. After reporting this to FB Sports, I recei... See more
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Verified
I just unpacked, inflated and checked. Cheaper paddleboard, but with everything that you need. Looks very good, I am looking forward to try it on water. At my order there was problem with carrier(... See more
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Verified
Great product for our little granddaughters who can practice what they are learning in their gymnastics classes! They enjoy their balance beam. Shipping was wonderful, I could not believe how quickly... See more
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Verified
Wasn't happy with shipping on 1st order Shipping and tracking was much better and faster on my 2nd order. I highly recommend the 6 feet by 10 Especially for tumbling. Much safer and easy to st... See more
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Company details
- #13 of 29 best companies in Outdoor Sports Store
Written by the company
Established in 2017, FBsport is now an increasingly well-known brand, which provides outdoor and gymnastics products with quality yet cheap prices. FBsport prides itself on offering quality-wise excellent products and hazard-free service. Customers being happy is our priority.
Contact info
1245 S Johnson Dr , 91745, City Of Industry , United States
- support@fb-sport.com
- fb-sport.com
4.6
Excellent
85 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
Excellent customer service
Excellent customer service. Great communication and follow through.
Date of experience: May 06, 2025
Reply from FBsport
Thank you for your kind words! We're so glad you had a great experience with our customer service team. Your satisfaction is our priority, and we’re always here to help!
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Verified
Our paddle board is so fun and made of…
Our paddle board is so fun and made of such amazing material!!
Date of experience: April 10, 2025
Reply from FBsport
Thank you for the kind words! We're so glad you're having fun and loving the quality of the paddle board. Here's to many more awesome adventures on the water! 🌊🛶💙
Verified
Great value on the 6 by 10 ft quality / price
Wasn't happy with shipping on 1st order
Shipping and tracking was much better and faster on my 2nd order.
I highly recommend the 6 feet by 10
Especially for tumbling.
Much safer and easy to stay away from the edge
I highly recommend this product and will be buying more, maybe a longer one to add to new collection
Date of experience: April 04, 2025
Reply from FBsport
Thank you for your honest and thoughtful review. We're sorry to hear the first shipping experience wasn't ideal, but we're glad the second one went much smoother. It's great to hear you're enjoying the 6x10 Air Track—especially for tumbling—and we truly appreciate your recommendation. We’d love to help you add a longer one to your collection whenever you're ready.
Verified
Quick and friendly reply of the Service…
Quick and friendly reply of the Service Hotline. FBsport team is engaged to help for any problems.
Date of experience: February 05, 2025
Reply from FBsport
Thank you for your kind review! We're glad to hear you had a quick and friendly experience with our service team. We’re always here to help and truly appreciate your support.
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Verified
My daughter loves her 6 metre air…
My daughter loves her 6 metre 20cm thick air track, really happy with the purchase!
Date of experience: January 17, 2025
Reply from FBsport
Thank you for your wonderful review! We're so happy to hear that your daughter loves her 6-meter, 20cm thick Air Track. Wishing her endless fun and great practice sessions!
Verified
Great customer service
Date of experience: January 14, 2025
Reply from FBsport
Thank you for your kind words! We’re glad to hear you had a great experience with our customer service. We’re always here to help!
Verified
Top Quality & fast shipping
Top Quality & fast shipping - good price
Date of experience: December 16, 2024
Reply from FBsport
Thank you for your great review! We're glad to hear you're happy with the quality, fast shipping, and pricing. Enjoy your purchase!
Verified
Fantastic service and a great AirTrack
Fantastic service and a great AirTrack! The customer support was excellent, and the whole process was smooth and hassle-free. Our daughter absolutely loves her AirTrack and has so much fun with it. Highly recommended!
Date of experience: December 12, 2024
Reply from FBsport
Thank you for your wonderful review! We're so happy to hear that you had a smooth and hassle-free experience with our service. It’s great to know your daughter loves her AirTrack and is having so much fun with it! We truly appreciate your recommendation!
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Verified
Quick delivery as promised
Quick delivery as promised. Even that it was Christmas season.
Date of experience: December 13, 2024
Reply from FBsport
Thank you for your review! We're glad to hear your order arrived on time, even during the busy Christmas season. We appreciate your support and hope you enjoy your purchase!
Verified
Terrible
Ordered the balance beam in November.
Didn’t come with all of the hardware.
It is now February and I still haven’t received all of the hardware. Ended up having to go buy the hardware elsewhere
Date of experience: December 13, 2024
Reply from FBsport
We sincerely apologize for the inconvenience caused by the missing hardware and the delay in resolving this matter. This is certainly not the experience we want for our valued customers.
As communicated via email, the parcel of the missing parts is on the way. It is expected to be delivered in the following 3 days.
As a gesture of goodwill, we have issued a $40 refund to your original payment method. You should see the amount reflected in your account soon.
Please let us know if there is anything else we can do for you. Thank you for your patience and support!
Verified
Air track - excellent product
Ordered an Air track, arrived promptly and well packaged. Daughter was delighted with it. Highly recommend the this company and the air track which super sturdy and endless hours of fun on it.
Date of experience: December 12, 2024
Reply from FBsport
Thank you for your wonderful review! We're so happy to hear your daughter loves the Air Track and that it arrived promptly. Your recommendation means a lot to us, and we hope she enjoys many fun-filled hours on it!
Verified
Product was exactly what it said it was
Date of experience: November 22, 2024
Reply from FBsport
Thank you for your review! We're happy to hear the product met your expectations. If you need anything else, feel free to reach out!
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Verified
Delivery in time
Date of experience: November 21, 2024
Reply from FBsport
Thank you for your review! We're glad your delivery arrived on time. If there’s anything we can do to make your experience even better, please let us know!
Had an issue with a product and was…
Had an issue with a product and was resolved very quickly. Can’t recommend the product and service enough.
Date of experience: December 04, 2024
Reply from FBsport
Thank you for your feedback! We’re glad we could resolve the issue quickly and appreciate your kind words about our product and service. Your support means so much to us!
Verified
Excellent Service
My package was lost in the mail and FBsport was so kind and sent a replacement. It still arrived before my daughters birthday.
Date of experience: October 22, 2024
Reply from FBsport
Thank you for sharing your experience! We're so sorry your package was lost, but we're thrilled we could send a replacement in time for your daughter's birthday. Your satisfaction is our priority, and we’re grateful for your understanding and support!
Verified
Excellent Customer Service
FB Sport was very attentive to my concerns and helped me resolve my issues. I was very happy with their customer service.
Date of experience: September 27, 2024
Reply from FBsport
Thank you so much for your kind words! We’re delighted to hear that our team could help resolve your concerns and that you were happy with our customer service. We always strive to provide attentive support, and it’s wonderful to know we made a positive difference. If you ever need further assistance, we’re here for you!
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Verified
Fab product. Meh service
Great Product. Fantastic Quality. Great Price. Would 100% recommend. However, i had several issues during the process of receiving my parcels. The first issue was a product that i brought had horrible yellow moldy stains on as if it wasn't stored correctly in the warehouse. They said they would not replace it as it was a pain to send back.However, did offer a partial refund to which i never received. The second issue was my 6m air track…. This was stuck in customs for an entire month due to fbsport not providing the correct paperwork. I was then a month later called up by customs to ask what the weight of my parcel was. 2 days later i was then charged £35 so i could receive my parcel. This was irritating as i may aswell have bought the air floor for a little bit extra with these unknown added charges…. However, FBSport did pay half towards this as an apology which i appreciated but it realistically should've been the full amount due to their error. In conclusion…. The product itself is brilliant! Just be prepared for the long wait.
Date of experience: September 26, 2024
Reply from FBsport
Thank you so much for your feedback! We’re thrilled to hear you love the quality and value of the product and would recommend it. We sincerely apologize for the issues you experienced with delivery and customs – we understand how frustrating these challenges can be.
As for the partial refund, sorry that we forgot that. We were concentrating on the customs issue. The partial refund will be issued right away.
Given that the parcel was shipped from Germany to the UK, customs duty sometimes happens. And customs clearance could be a pain in the ass. We were just as frustrated as you are.
Your input about the partial refund and customs charges is invaluable, and we’re actively working to improve our processes to prevent these situations in the future. We want to ensure every part of the FB-Sport experience matches the quality of our products.
Verified
Reply from FBsport
Thank you for your review! We’re glad to hear you’re happy with the quality and the affordability of the product. If you ever need anything, feel free to reach out!
Verified
Reply from FBsport
Thank you for the fantastic review! We're so glad to hear you’re enjoying the paddle board. Happy boarding adventure.
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