Fast Fix Jewelry and Watch Repairs Reviews 15

Visited the store in South Town Mall (10450 S State St, Sandy UT). Brian helped fix and repair a watch that was not working well. He was professional, knowledgeable, and helpful. I would recommend the store to anyone with a watch issue from a new battery to a repair. Excellent service and friendly.

Date of experience: May 19, 2025

Efficient service new band needed for my watch. Ordered and fitted in a very short time.
Friendly professional staff, would use this business again.
Store review for Liffey Valley store.

Date of experience: May 09, 2025

I left my watch in to fast fix for a battery. The job was finished promptly. All seemed well until I was handed back some of the ornamental markers from the face of the watch in a plastic bag. While the watch was not an expensive one I did like it. To be handed back bits of my watch in a plastic bag is not the service I would expect. When I queried what happened I was told the manager did it. There was no apology. The only comment was If you want it fixed it will have to be left in for a few days...

Date of experience: April 14, 2025

Chance and Matt did a great job and gave fantastic customer service. I highly recommend this location.

Date of experience: May 12, 2024

Originally just wanted a bar for strap which I purchased at fast-fix 6months previous. The bar was €16 on a €60strap. Then I was advised of their professional watch cleaning service which cost €25. That’s €41 on a €60 strap. On collection I wasn’t impressed with the work but accepted it as it wasn’t an expensive strap so no harm done. Since collecting the watch it has not kept the time whatsoever and start stops intermittently. I noticed scratches where the back has been removed. On speaking with the owner she told me the mechanism had to be taken out to clean it but it wasn’t them that had marked it an it’s most likely a capacitor that will cost another €70. This watch is 3/4years old and has never been a second out of place until going to fast-fix. Consumer beware poor customer care no responsibility taken. I was offered a refund of €41 if I baught a capacitor of them for €70. Absolutely unbelievable service I’m so disappointed but I will only use reputed jewellers from now on. Check everything before leaving the counter.

Date of experience: May 07, 2024

My experience fixing a necklace at the Tucson Mall location was great! Fast, professional service, will return for sure. Highly recommend this business.

Date of experience: March 07, 2024

I was very pleased with their attention to detail and speed in which they fixed my jewelry!

Date of experience: March 06, 2024

My favourite Marni sunglasses were repaired by the Stephen’s green shop . They couldn’t have been nicer and posted them to Cork. I would highly recommend them. 2 opticians had told me they couldn’t be repaired ! They’re fantastic !

Date of experience: February 14, 2024

I brought my engagement ring to be sized and a couple watches for battery replacement. They are pretty pricey it was 159 to size the ring smaller and 50 dollars to change the battery. My concern is that I am not sure if the diamond is the same so I’m having it checked out from the jewelry shop it was originally purchased from. They were fine as far as the customer service but the stone looks different and I’m not sure why. I’m sure they charge more for the services because of overhead being in a mall and expected that. I definitely would recommend them for battery replacements, but I’m not sure if I can recommend them for jewelry repair or not. They did same-day service which was very helpful and the reason I went there initially anyways however, it did take more than six hours so I would just suggest that you plan ahead.

Date of experience: January 20, 2024

Rude staff! Won’t be in business long. Second incident. Of poor service.

Date of experience: November 01, 2023

Modi who has helped me at the Fast Fix Jewelry Repair service at Citrus Park Mall in Tampa, FL is excellent. He is very personable and has fixed several watches for me for a reasonable price. Highly recommend.

Date of experience: August 08, 2023

We had 5 x watch batteries replaced about four years ago all died within 1.5 years and were not cheap! My daughter accidentally dropped in my sons watch to them yesterday, they offered two prices one for a year guarantee and the second for a 5-year guarantee?! I have no doubt this will die in a similar timeframe, am raging! Should have been dropped to Fields.

Also made shoddy job of a necklace engraving last year which had to be re-done,only an okay job. Used two different fonts to make letters fit. Would not use.

Date of experience: August 27, 2022

Highly recommend these, so professional! I was really happy with my experience in the tallaght store, they were all amazing :)

Date of experience: August 11, 2022

The best place ever! They took good care of my beloved omega seamaster..

Good prices and excellent service.

Date of experience: November 06, 2021

I brought my engagement ring here to be resized and to have a bezel added to the stone which would remove the prongs. This is a 14ct WHITE gold ring with a 8mm by 6mm sapphire rated at 1.33ct. The bezel that was installed was not made by this jeweler, but was pre purchased. The bezel covers the stone all the way to the plateau and covered more than 2mm of width and 1mm of length which significantly reduced the light transmission within the stone. When Roberto quoted the fix, he said it would be a thin bezel and would be the same color as the ring. As you can see by the pictures, the bezel is yellow gold and does not match the color of the rest of the ring.
The order was also to reduce the size of the ring by a 1/2 size. The size was the ONLY thing he got right. Except, he did not fix the Rhodium coating on the band and now that looks like yellow gold now, and is no longer white in color.
My fiance picked the ring up today and is extremely unhappy with the results. When Roberto was asked to fix the issues, he was extremely rude and refused to help us further unless we paid the same fees again that we paid to have the original work done. 
We are extremely unhappy with the quality of work and horrendous customer service provided at this store. Would give zero stars if that was an option. Do not use this place at all if you value your possessions. 
The ring was taken to 2 other jewelers who are unsure if this ring can even be fixed at all.

Date of experience: August 14, 2021