They were quick and responsive, but my letter got denied by my landlord and originally they were very responsive about helping me get it approved, but then they stopped responding after a week or so.... See more
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Very fast process here. The doctor was available within 10min, communication was excellent w/ nurse and Dr.Clendenin. They addressed my concerns and answered questions. Everything was clear and straig... See more
The letter I received was incorrect. I have a Rabbit not a dog. I reached out to Fast ESA to fix the problem and they did just that in a timely manner. The letter I received was accepted by my housing... See more
I found the website a little confusing so I reached out to chat to hopefully get some answers and the guy I spoke to was very helpful and got my question resolved for me and was super helpful I can't... See more
Company details
Written by the company
At Fast ESA Letter, we believe in the profound bond between humans and their pets. We're dedicated to streamlining the process of obtaining emotional support animal letters and psychiatric service dog letters, making it easier, faster, and more accessible for everyone. Our mission is to empower individuals seeking mental and emotional support through the companionship of their beloved pets. With a compassionate team, a seamless online process, and a commitment to privacy and convenience, we're here to support you and your pet in your journey towards well-being. Experience peace of mind with Fast ESA Letter, your trusted partner in nurturing your mental health with the unconditional love of your pet. Join us in embracing a happier, healthier life with your furry friend by your side.
Contact info
#1330, Suite 1, 8700 E University Dr., 85207, Mesa, United States
- 8888911186
- info@fastesaletter.com
- fastesaletter.com
4.3
Excellent
41 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
He was very helpful and very courteous…
He was very helpful and very courteous I was I was getting ready to have a full-blown anxiety attack
Date of experience: May 30, 2025
Invalid letters and horrible customer support
They issued a letter before my appointment, before any establishment with a medical provider, not giving me a chance to cancel my appointment even when I expressed that I no longer need their services. I never spoke with the doctor, and yet they issued a letter - which is against California state law and makes the letter invalid anyways. Despite me never establishing a relationship with the doctor, they are refusing to refund me because in the end, they wrote me some copy+paste letter that has no information whatsoever about my own needs for an ESA.
Their response below claims the letter is not an official ESA letter yet they labeled it as one when they delivered it to me and claimed all my services has been completed and therefore cannot receive a refund. After I wrote a detailed email about the law and my concerns, they are finally issuing me a refund.
Date of experience: April 12, 2025
Reply from Fast ESA Letter
Hi Cecilia Lee,
Thank you for your feedback. We're sorry to hear about your experience and would like to clarify a few points.
The letter you received is not the final ESA letter. As per our protocol and in alignment with California state guidelines, the official ESA letter is issued after a 30-day period of continuous care. What you currently have is a care note from the doctor, confirming that you are under their supervision during this period. This initial note does not serve as the final ESA documentation.
We understand your concerns and want to investigate this further to ensure everything has been handled appropriately. Could you please share your full name or order number with us so we can look into your specific case and provide a proper resolution?
Thank you for your patience, and we look forward to assisting you.
Warm regards,
The Fast ESA Letter Team
Everything was done so easy so…
Everything was done so easy so professional I’m so happy my strees went away
Date of experience: March 21, 2025
They're willing to resolve any issues and be of service to you.
The letter I received was incorrect. I have a Rabbit not a dog. I reached out to Fast ESA to fix the problem and they did just that in a timely manner. The letter I received was accepted by my housing management and I was able to keep my animal home with me.
Date of experience: February 07, 2025
I recommend this to anyone needing support!!!!!!!
This experience went so smoothly and I am so grateful to have gotten the help I needed!! Highly recommend to anyone needing support!!
Date of experience: February 06, 2025
They were responsive til they weren’t
They were quick and responsive, but my letter got denied by my landlord and originally they were very responsive about helping me get it approved, but then they stopped responding after a week or so. So I wasted the money getting the letter, just to end up paying pet rent and deposit
Update: they contacted me again after I posted a bad review and refunded me, so now I’m just annoyed that I went thru all the effort just for it to not work out, but satisfied that I got my money back
Date of experience: December 11, 2024
Reply from Fast ESA Letter
We’re sorry to hear about your experience and any inconvenience caused. We’re glad we could resolve the issue with a refund, but we understand your frustration and appreciate your feedback. We’re committed to improving and ensuring a smoother process in the future.
Good Experience.
Fast service. Good experience. The letter was thorough. I had fast and informative responses. I would recommend to anyone in need of an ESA letter.
Date of experience: December 10, 2024
Great Customer Service!
wonderful and fast replies from my chat representative. highly recommend!
Date of experience: November 18, 2024
Medical review
This was one of my most suitable experiences that I ever had. I had multiple appointments and she was extremely helpful where she at, I appreciate that the questions were very professional and that she was able to see all my documents.
Date of experience: August 02, 2024
Had a lot of issues with the intake for…
Had a lot of issues with the intake for on my computer. the chat bot helped me through, but this should be fixed. Otherwise no problems
Date of experience: July 15, 2024
Very helpful with scheduling my…
Very helpful with scheduling my appointment
Date of experience: June 28, 2024
Best customer support there is!
Best customer support there is! They are supper fast and helpful, if you need any help just use their chat feature!
Date of experience: June 14, 2024
The process was incredibly fast
The process was incredibly fast, and the questions were very detailed and easy to follow.
Date of experience: June 07, 2024
Nadeem Irshad was very helpful when I…
Nadeem Irshad was very helpful when I needed it. Nadeem went over and beyond to assist and I greatly appreciated every moment.
Date of experience: May 07, 2024
Absolutely amazing
Absolutely amazing. I very rarely write reviews but Nadeem Irshad was such an amazing help and got everything I needed. Thank you very much
Date of experience: April 18, 2024
They were kind and compassionate
They were kind and compassionate , sensitive to my needs. And timely too. Very helpful!
Date of experience: April 02, 2024
I found the website a little confusing…
I found the website a little confusing so I reached out to chat to hopefully get some answers and the guy I spoke to was very helpful and got my question resolved for me and was super helpful I can't say that about all customer service people it's hard to find people who are helpful and super nice. Keep up the great work!!
Date of experience: March 20, 2024
They are fast and get back with you in…
They are fast and get back with you in a timely fashion
Date of experience: March 08, 2024
That was as easy as it possibly could…
That was as easy as it possibly could have been. Words can't describe the weight that got lifted from my shoulders the moment I was told I was approved. Super fast super easy. This is going to be my first recommendation to anyone in my shoes in the future.
Date of experience: March 18, 2024
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