FasterPay Reviews 173

Scam app, they have been holding my funds since 2021 and have not released it. They keep asking for documents after I sent it. They stop replying and close my ticket. Anyone using this app in 2025 get ready to be scammed

Date of experience: August 22, 2024

Okay First of all I'm going to give credit where it's due if you have a personal account when I had a personal account which I deleted this year because I wanted to use the same email to open a business account this email this personal account before I deleted it had really good customer service like you inbox they work on it you receive feedback and that's it appreciate that right however, the business account is total something I can't explain. This is because the customer and support on a business account will frustrate you and your mental health they at first they would accept and give you a ticket number for your issue once you write to them or once you you write in the customer support section they'll give you a ticket number send to your email and then later on they will tell you that 2 days later they have not solved your issue today is later they will inform you that that's issue with that ticket number has been marked as completed or worked on I don't remember the exact words however your issue is still there if not received any feedback from them there is nothing that has been improved on your issue but the market as resolved. Next is that verification process of a business account. When I had the personal account verification was very easy it was super quick super fast and I was able to do it in like a week my account was verified however, when I opened the business account with that email cuz I had to I had to deactivate my personal account so that I can open my business account 3 months to 4 months ago that's when I did all this I deactivated my personal account and opened my business account with my own email the one that had been using for my personal account 4 months down the road I have sent them documents to verify my business account and I can use it as a payment provider for my business however they have not done a thing The first 3 months they were quiet they just showed that application in application submitted documents pending this month April they sent me an email telling me showing me what documents have been around verified and what documents are pending how am I going to use you on my business account if it takes you 4 months to get back to me and issue of being inquiring about almost on a daily because I really needed to use your services. It is frustrating to have an issue and solved after over a million All right that's a bit of exaggeration but a lot of inquiries a lot of help us messages was sent trying to help ask which documents you guys need You're not specific about the documents you need you reject every document you even my own personal ones the ones I have sent you about myself are not being accepted. How frustrating do you want it to get I would not recommend faster pay for your business sincerely speaking there's help is wanting their response time is wanting I can't trust something that I can't I don't even understand whether faster pay is operational or not because you don't get back to people you don't help you leave their issues pending. I never think is recently in the earlier times the business account would allow you to send a message specifying what issue you have exactly they would allowance you go to the customer and support section in the past few weeks you try to send that message to tell you message can't be sent. How are you going to know my issue if you can't do that. Customer support on both the app and the web need help if you guys don't have enough customer support team members please get more because you're going to kill your own market and you're going to reduce customers because people want to use your app as a payment method but it won't help so can you please help be more specific in what you want people to send because you cannot be rejecting my personal identification items that you accepted in a personal account and now I'm using them decide and you rejecting them I don't know that adds up I don't think that will ever add up. Thank you

Date of experience: April 11, 2025

Despite their right to demand numerous documents, FasterPay can ultimately refuse service without notification, explanation, or the opportunity for reconsideration.

Date of experience: April 07, 2025

Honestly one and a worst companies you'll ever come across they have holding money in an account they will not refund it it has been in there for three months I've explained to them that I have varicated all my accounts they still have not responded to give my money back they do not pay fair they are robbing you blind and holding on to money that is not theirs they are a company to avoid massively I have to now go legal route trying to recover my money they they would not be trusted with another Penny in my money I would advise anyone trying to deal with faster pay to not do anything with them they charge you for taking your money and keeping money and failing to help inappropriate time they're closed the claim because you don't get back to them in time but they take three days to respond to you

Date of experience: January 31, 2025

It was not any easy experience for me but my fund were returned in about 3 weeks after struggle.. Im not sure of service improvement to recommend a positive review for now but If any further transaction I will update review. So delay in communication, avoidable account withdrawal freeze, I still believe 3 Weeks - 1 month is too much to do simple account check and unfreeze people funds the inconvenience is very damaging to genuine customers.

Date of experience: January 12, 2025

It’s very convenient to use and what I like about the app is that the interface is fast and smooth. Kudos!

Date of experience: January 18, 2025

Absolutely a nightmare. Tried closing my account and got ghosted by the customer service after they tell me that I should not close it because it is useful to have it. I don’t f care mate, if I ask you to close you to f close it. Ticket #AT-250102-DFSY & OC-250102-M7ZZ & OC-250102-MCLT

Date of experience: January 02, 2025

Support never answers its users and it took a while to receive the money in my FasterPay account

Date of experience: November 26, 2024

this is a literal scam. they charged me randomly and will not let me delete my account.

Date of experience: November 21, 2024

I have been using FasterPay for a few months already and I can say that the remittance option is the most convenient option that I have now. With multiple currencies, it can send funds directly to your local bank account.

Date of experience: October 22, 2024

I have a Shopify store that needs a payment gateway urgently,and I applied for fasterPay payment services . I submitted all necessary documents and even more they didn’t ask. They haven’t approve my account. It’s so bad. Really fu***g . Your customer support service is the worst I have ever seen. The account has been under review for over 1 week . And I have been contacting them . It’s so fu***g unfair!!!. My website is www.myyestrdayshop. com

Date of experience: September 28, 2024

My experience is a nightmare. I wanted to use it as a payment method in my online store. I sent all the information they asked me for and they rejected me without explanation. Then I asked them to delete my account and the documents, and they didn't answer me. Horrible!!!

Date of experience: September 11, 2024

Worst PAYMENT GATEWAY EVER
I submitted my document and they didn't get processed in almost week + there's no support available , DONT EVER USE THIS

Date of experience: July 15, 2024

Worst payment processor ! No response on text and there is literally no custom Support !! Dont use this

Date of experience: May 24, 2024

Faster pay i am waiting for a proper response and i am not getting one!
how long Take the documentation ? and very poor customer service

Date of experience: April 30, 2024

I will be fair I haven’t used FasterPay yet so I will not give a full review, but I submitted an application a few days ago and noticed that my business model is still under review. Could you please provide information on how long the application review process typically takes?

Date of experience: April 07, 2024

I recently had a disheartening experience with FasterPay, a payment gateway service that left me frustrated and disappointed. Here’s why you should think twice before considering them for your business:

Lack of Transparency: My journey with FasterPay began four months ago when I initiated a conversation about integrating their services with my business. Despite the prolonged wait, they eventually rejected my application without providing any clear explanation. The lack of transparency left me in the dark, wondering what went wrong.

Poor Customer Support: Throughout the process, their customer support consistently failed to meet basic expectations. Responses took an agonizingly long time, often stretching to a week or more. This delay not only hindered progress but also demonstrated a blatant disregard for customer needs and concerns.

Unreasonable Requests: In addition to the frustrating delays, FasterPay's demands for updates to my website were baffling and often nonsensical. Despite complying with their requests, which were sometimes unclear and required multiple follow-ups for clarification, my efforts were ultimately futile.

Rejected Applications Without Explanation: Despite my best efforts to fulfill their requirements, my application was summarily rejected without any discernible reason. This lack of accountability is deeply concerning and suggests a fundamental flaw in their evaluation process.

In conclusion, my experience with FasterPay was marked by inefficiency, poor communication, and a glaring lack of transparency. I urge prospective users to exercise caution and explore alternative payment gateway solutions that prioritize customer satisfaction and reliability. Save yourself the frustration and disappointment—steer clear of FasterPay.

Date of experience: April 03, 2024

I sent all the documents for verification for my shopify shop to get paid and they reject and very poor support experience

Date of experience: March 26, 2024

It's been a month since I opened ticket "AT-240209-Z4LQ" and still waiting on my pending balance of several months. This is on a business account that has been verified for years. It shouldn't take a negative review to resolve this.

Also since last year a lot of credit cards are getting declined. They told me that those cards are not supported and recommend using a different payment method instead of fixing such critical issues.

Date of experience: February 09, 2024

i applied for business account and it is taking way too long to verify even though i contacted customer support.............

Date of experience: February 16, 2024