Oh this is my fifth purchase from Fasbags-Crozus, it is always pleasure to do business with Azura, with the first purchase she found me by texting and taking care of my inquiries as her own ! She is... See more
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I was a little skeptical at first as I never dealt with buying luxury items from overseas but David reached out to me giving updates as to where my order was in transport on a timely basis. This compa... See more
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David is an excellent customer service representative. I have purchased several bags that arrived on time and were exactly as described. I did have an issue with one bag and he made sure to have a rep... See more
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I recently purchased several bags from VSPfasbags, and I couldn’t be happier with my order. All the bags look fantastic — they are of great quality and look exactly as pictured. One bag did arr... See more
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Company details
Written by the company
Fasbags had launched in 2017, we aim to be the most trusted seller in the market. We have built a steady and faithful relationship with every customer and put them on the top priority of our business.
About Crozus - Fasbags
Welcome to the official Trustpilot x Crozus page!
Crozus - Fasbags is your ultimate destination for luxury fashion, featuring over 20 iconic designer brands and tens of thousands of stylish bags, shoes, suitcases, jewelry, and other accessories. To date, we have delivered over 20,000 items to more than 10,000 loyal customers (actual numbers). Join us on this journey to refresh your wardrobe with confidence and embrace a more fashionable, luxurious lifestyle.
Contact info
United States
- support@fasbags.shop
- fasbags.us
4.8
Excellent
300 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Oh this is my fifth purchase from…
Oh this is my fifth purchase from Fasbags-Crozus, it is always pleasure to do business with Azura, with the first purchase she found me by texting and taking care of my inquiries as her own !
She is the one to go with!
Quality, perfection, delivery, on time shipping! You can trust her as I do with all purchases! Keep up the good work Azura!
Date of experience: July 07, 2025
Reply from Fasbags - Crozus
We’re so grateful for your continued support and kind words, Ken Cell! It’s always a joy to serve you, and we’re glad to know each experience has met your expectations in quality, service, and delivery. Your trust means everything to us. Thank you for being such a valued customer!
Highly recommend
David is an excellent customer service representative. I have purchased several bags that arrived on time and were exactly as described. I did have an issue with one bag and he made sure to have a replacement sent out. Highly recommended.
Date of experience: July 05, 2025
Reply from Fasbags - Crozus
HI April Ryan, we truly appreciate your support and are so glad you’re satisfied with your bags. It’s great to know everything arrived on time and matched your expectations. We're also happy we could quickly sort out the issue with one of them. Thanks again for recommending us!
The bag is gorgeous and they went above…
The bag is gorgeous and they went above and beyond to find the one I was looking for! Will buy from them again soon. I highly recommend this site!!
Date of experience: July 03, 2025
Reply from Fasbags - Crozus
Hi Cassandra, Thank you so much for your wonderful feedback! We're thrilled to hear that you love your bag and that we could help you find exactly what you were looking for. Your support and recommendation mean a lot to us. We can’t wait to have you back for your next purchase!
Excellent Bags and Outstanding Customer Service
I recently purchased several bags from VSPfasbags, and I couldn’t be happier with my order. All the bags look fantastic — they are of great quality and look exactly as pictured.
One bag did arrive with a small issue in the sewing of the lining. I reached out to customer service and was assisted by Azura, who took excellent care of me. She immediately arranged for a replacement bag to be sent out and made sure that the process was smooth and hassle-free.
Azura’s attentiveness and genuine commitment to making sure I was completely satisfied made me feel truly valued as a customer. I really appreciated her prompt and caring support — it turned a minor hiccup into a positive experience.
I highly recommend buying your bags here with VSPfasbags. You won’t be disappointed!
Date of experience: June 20, 2025
Reply from Fasbags - Crozus
Hi customer, Thank you so much for your kind words and thoughtful review! We're absolutely delighted to hear that you're happy with your bags and had a great experience with our service. We're glad our team could resolve it quickly and smoothly for you. If you ever need anything in the future, we’re always here for you!
David is an amazing costumer rep
David is an amazing costumer rep, applies to messages very promptly, he’s professional seller
Thanks
Date of experience: June 30, 2025
Reply from Fasbags - Crozus
Hi Gohar, Thank you so much for your kind words! We're glad to hear that you received prompt and professional service. Providing a smooth and positive experience is always our goal, and your feedback truly means a lot to us. We look forward to serving you again!
Everything I’ve bought has been great…
Everything I’ve bought has been great quality and appears just as it does on the site. Customer service is also wonderful, as they communicate very well. Generally when buying things from another country, communication has its challenges, but I have not had those issues with this company.
Date of experience: June 27, 2025
Reply from Fasbags - Crozus
Hi md, Thank you for your wonderful feedback! We're so glad to hear that you've been pleased with the quality of our products and that everything matched what you saw online. It's great to know our team made your experience smooth and easy, even across borders. We truly value your trust and look forward to serving you again soon!
Very Happy Customer
I was a little skeptical at first as I never dealt with buying luxury items from overseas but David reached out to me giving updates as to where my order was in transport on a timely basis. This company is trustworthy and their products are of very high quality. I will always use them for luxury item purchases
Date of experience: June 09, 2025
Reply from Fasbags - Crozus
Thank you so much for your kind words and for trusting us with your purchase, Dennis and Marybeth Bernacchia! We completely understand the initial hesitation when ordering luxury items from overseas, and we're glad our updates helped ease your concerns. We're thrilled to hear you're happy with the quality of your item and look forward to assisting you with all your future purchases!
Good Quality. The quality of their merchandise is…
The quality of their merchandise is amazing. I’ve bought a combination of shoes, purses, hats, bags, etc and I have no complaints! David has been absolutely amazing in assisting me with my purchases. I’ve even referred this company to friends for purchases. Extraordinary! 😍
Date of experience: June 21, 2025
Reply from Fasbags - Crozus
Hi Purse lover, Thank you so much for your kind words! We're thrilled you love the quality of our merchandise. We truly appreciate your referrals and look forward to serving you again soon!
I recently purchased the LV Sirius…
I recently purchased the LV Sirius Messenger bag and it met all my expectations. Beautiful bag and great customer service. I’m already waiting for my second purchase.
Date of experience: June 20, 2025
Reply from Fasbags - Crozus
Hi Bruce, We’re so happy to hear that you’re loving your Sirius Messenger bag! It’s great to know the quality and service met your expectations. Thank you for your support. We’re just as excited for your next purchase as you are!
Very good experience
Honestly, the admin team are so so lovely and helpful. Very polite team and the item is 1:1 quality just like I wanted as I have experience in choosing the best 1:1 bags. Their quality is great and I will buy again.
Date of experience: June 20, 2025
Reply from Fasbags - Crozus
Thank you for the lovely feedback, Fm Mg! We're so happy to hear that our team was able to assist you and that you’re pleased with the quality of your item. It means a lot coming from someone with an eye for great bags. We truly appreciate your support and can’t wait to have you back again!
The quality of their bags is absolutely…
The quality of their bags is absolutely amazing. I’ve bought tons of bags from them in the past and have never had a complaint about a single item even if there was ever a complaint they are very diligent and quickly replaced and send a new item which is always an improvement. I will definitely be coming back for more.
Date of experience: March 20, 2025
Reply from Fasbags - Crozus
Thank you so much for your kind words and continued support, Taqwa! We’re thrilled to hear you love the quality of our bags and that our customer service has met your expectations. Your trust and loyalty mean the world to us, and we can’t wait to have you back for more beautiful pieces.
I love all of my purchases
I love all of my purchases. Dealiax Bags, shoes and Luggage are made of high quality materials and are true to the originals. My sister loved her Louis Vuitton Horizon 55 luggage and I loved everything. Their Customer Service are top notch and Azura stayed in constant communications with me. She is truly a professional who cares. Thank you
Date of experience: June 06, 2025
Reply from Fasbags - Crozus
Hi Sharron, Thank you so much for your wonderful feedback! We're so happy to hear you and your sister loved everything. It means a lot to know that our products and services lived up to your expectations. We truly appreciate your support and can’t wait to serve you again soon!
Great customer service
Great customer service. David is responsive and communicates clearly. The wallet is beautiful with good craftsmanship. 👍👍👍 I can’t wait to see the tote bag.
Date of experience: June 13, 2025
Reply from Fasbags - Crozus
Hi Grace Liu, Thank you so much for your lovely feedback! We're so glad to hear you love the wallet and are happy with our service. Your tote bag is on the way, and we can't wait for you to receive it. We’re sure you’ll love it just as much!
Awesome store
Awesome store!
Great products and excellent customer service!
David and Azura take great care to make sure the customers are happy with their purchases . They are very reassuring and pay attention to every detail. I have made several purchases with them and will continue to shop here.
Date of experience: June 01, 2025
Reply from Fasbags - Crozus
Hi Nancy, Thank you so much for your kind words! We're truly grateful for your support and thrilled to hear that you’ve had a great experience with us. We always do our best to take care of every detail, and it means a lot to know it’s appreciated. We’re excited to serve you again soon!
Reply from Fasbags - Crozus
Thank you so much for your pretty feedback, Daniel! We’re thrilled to hear you’re happy with our service and product. Your support means a lot to us. If you need anything else, feel free to reach out anytime!
Finally resolved - refund
Here we go again, with this online retailer. My last review was a one star due to poor customer service with shipping issues and lack of resolve with my order. I requested a full refund on Thursday, May 29th. I got an immediate response stating "they will process my refund within 3-5 days." The next day, Friday, May 30th I received a text asking me to remove my one star review. My response was, "once the refund is processed and deposited into my account I will consider, but not until then." They replied, refund is processing, and if possible please remove the review ASAP as they are working hard to resolve everything. On Monday, June 2nd I received a screen shot text stating my refund was complete and refund details were emailed to me. The text also stated, "my manager has refunded me. Have I received it?" I checked my account, no refund. I called my bank, to verify if my refund was pending or rejected and my bank did not show any deposits from this online retailer. I then checked my email, since they stated they emailed me the detail of my refund and I did not have an email in my in-box or my spam. The 3-5 days for the refund to take place have passed. I texted the online retailer, on June 2nd to inform them that "I did not receive a deposit." No reply from the online retailer. I sent another text the next day, June 3rd "when can I expect my refund? I inform them that, "once again, I'm told something is resolved by them when in fact it is not!" No response from Online Retailer!
I hope people read my reviews on this online retailer before making a purchase with them! I don't write negative review, just to be writing them. This was my true experience and I must take a stand to hopefully get resolution (my refund)!
6/9/2025
I'm adding this updated response to the reply of the online retailer. They indicated a refund was posted on 6/5/25, I do not see a refund from Fasbags. What was the amount of the refund, so I can have my bank double check any pending deposits. The online retailer also indicated, my package was delivered. I do not have a package that was delivered. I clicked on the original tracking number provided to me and it does not show a package being delivered.
6/11/2025
This is my final entry on this online retailer. I just confirmed my refund was finally sent and processed through my bank. I'm happy the online retailer honored my refund request and I consider this matter CLOSED / RESOLVED. As previously stated, I do not write negative comments unless my experience was negative. I hope this online retailer can improve its shipping process. My recommendation is to utilize UPS, FedEx, or USPS to guarantee proper and timely shipments in the U.S.A. As for refunds, if you can process orders immediately, you should be able to process refunds in the same way. My refund took extremely too long and created un-necessary frustration and a lack of trust as the customer.
Date of experience: June 03, 2025
Reply from Fasbags - Crozus
Hi Leon, Thank you for bringing this to our attention. We're truly sorry for the ongoing frustration and the lack of clear resolution you've experienced. This is far from the level of service we aim to provide, and we understand how disappointing this situation must be and especially after the commitments made to you.
Your concerns are valid, and we're currently re-examining your refund request in full detail. It’s unacceptable that you've had to chase updates, and we also regret any undue pressure you may have felt regarding your review. We will improve our service better in the future.
As of 06/05, our manager has processed your refund, and your bag has been delivered. However, we have not yet received a response from you. Could you please confirm if both have been received?
We look forward to your reply so we can ensure all your concerns are fully resolved.
I order 3 items ( LV,CN,GC) .I Love CN…
I order 3 items ( LV,CN,GC) .I Love CN bag from fasbag.It is very nice - beautiful leather.Customer Service is nice .Just one thing - shipping take so long -more than 1 months.
Date of experience: May 29, 2025
Reply from Fasbags - Crozus
Hi dear, Thank you for your lovely feedback! We’re delighted to hear that you love your CN bag and found our customer service helpful. We apologize for the extended shipping time and truly appreciate your patience. We’re actively working to speed up delivery and improve the overall experience for our customers. Thanks again for choosing Fasbag. We look forward to serving you again soon!
Bought a great bag! Shop with Fasbags!
Ordered a True to Original bag from Fasbags-Crozus. Beautiful leather bag that closely mirrors Chanel bag. Very satisfied. I submitted request for particular bag. David was very kind and supportive in locating the bag, sending pics and checking on receipt. He followed up with helping to find other desired bags. Great customer service, great quality and great pricing. Will purchase additional bags for sure! Highly recommend !!+++
Date of experience: April 15, 2025
Reply from Fasbags - Crozus
Thank you so much for your kind words and wonderful feedback, JA! We're thrilled to hear that you're enjoying your bag and that it met your expectations in both quality and design. Your satisfaction means the world to us, and we're honored by your recommendation. We look forward to assisting you again soon and helping you add more beautiful pieces to your collection.
Wonderful Company
This is a very good company that answered all my requests...when my handbag came it was packaged perfectly and the bag was beyond what expected...it was perfect....This is the Company I plan to do business with for a long time...buy with confidence I did and it was right....
Date of experience: April 02, 2025
Reply from Fasbags - Crozus
Thank you so much for your heartfelt feedback, Marie! We're absolutely delighted to hear that your experience with us was a positive one, and that your handbag exceeded your expectations.
It means a great deal to us that you felt supported throughout the process and that the packaging and presentation met our quality standards. We’re honored to know that you plan to continue doing business with us—nothing makes us happier than earning the trust of our customers.
Azura kept me informed continuously…
Azura kept me informed continuously which I greatly appreciated. I knew it was taking an extra long time for the shipment but I didn’t worry thanks to Azura. The bags are gorgeous.
Date of experience: May 01, 2025
Reply from Fasbags - Crozus
Thank you so much for your kind words, Marla! We're thrilled to hear that our employees kept you well-informed throughout the process—that kind of care is exactly what we strive for. We truly appreciate your patience with the shipping delay, and we're so glad to hear that you love the bags. Enjoy them!
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