Steffan from customer support was EXTREMELY helpful. He was Patient and talked me through every obstacle i came across on the phone and on line. I feel he exhibits great work ethic. He has the patie... See more
Company replied
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Verified
Having personal agent Neil which i was able to call directly. Very professional and knowledgeable. Made me very comfortable in dealings with Jet Blue. An asset to your company!!!!
Great experience! I was nervous initially making the reservation but Terrance was very patient and explained everything extremely well. I had no concerns in the end. Although I initially gave him the... See more
Company replied
Paul was outstanding in helping me rebook my flight that I missed this morning. He gave me superb service and thank you Frontier for having Paul work for you guys
Company replied
Company details
- #12 of 204 best companies in Travel Agency
Written by the company
Unlike the majority of biggies in the travel industry, Fareobuddy has stepped in with a simple motive, 'To make a journey, if not life, unforgettable and safe.'
Price-match Policy
Under this, if you find an all-inclusive price lower than our offered price with all the details as mentioned in our booking (same itinerary) on a Major OTA within 24-hours of booking, we will match the price and refund the difference.
Contact info
371 HOES LANE SUITE 200, PISCATAWAY, 08854, New Jersey, United States
- 6313090576
- sales@fareobuddy.com
- fareobuddy.com
4.9
Excellent
10K reviews
Replied to 88% of negative reviews
Typically replies within 24 hours
Verified
Everything was done and reviewed
Having personal agent Neil which i was able to call directly. Very professional and knowledgeable. Made me very comfortable in dealings with Jet Blue. An asset to your company!!!!
Date of experience: June 27, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
very great guy!
very great guy!, great service. Danny is the guys name rlly needs a raise.
Date of experience: July 02, 2025
Reply from FareObuddy
What an awesome piece of feedback!
Thank you for letting us know that you had an enjoyable experience working with us, and we look forward to the opportunity to provide you with further services in the future.
Best Regards,
Customer Relations,
FareoBuddy,
Paul was outstanding in helping me…
Paul was outstanding in helping me rebook my flight that I missed this morning. He gave me superb service and thank you Frontier for having Paul work for you guys
Date of experience: July 02, 2025
Reply from FareObuddy
Thank you for the review and feedback! We are committed to provide the best possible service, and it's always rewarding to know that our efforts are making a positive impact.
We truly appreciate your feedback and look forward to serving you again.
Best Regards,
Customer Relations,
FareoBuddy,
Verified
He helped me out when i was to late for…
He helped me out when i was to late for my flight
Date of experience: July 01, 2025
Reply from FareObuddy
Your positive feedback is truly the best compliment we could ask for.
It encourages our entire team and reaffirms our commitment to making travel planning both simple and enjoyable for you and all our valued customers.
We remain dedicated to enhancing our services and providing you with the best travel solutions possible.
Best Regards,
Customer Relations,
FareoBuddy,
Deceitful
Deceitful! The agent misrepresented the flights available to generate a bigger commission. Asked for flights to and from LGA; agent says only JFK. Asked if there were less expensive seats available; agent said the other categories were not available…they were. Did not authorize charge as, while waiting on hold for 25 minutes, I merged the call with Amex; they booked my flight to and from LGA and there were/are seats available at less expensive prices if I don’t opt for priority boarding.
Additionally, their website is deceitful. Press on the hyperlink for their customer support and nothing happens. Why? Because they’re not farebuddy; rather fareobuddy and this deception is intentional. The other hyperlinks work yet if you want to respond to customer service and you type customerservice@farebuddy, it gets returned, just like they want it. Why doesn’t the hyperlink work? DECEPTION.
Date of experience: June 29, 2025
Reply from FareObuddy
Firstly, we would like to extend my sincere gratitude for taking the time to share your concerns with us.
We want to assure you that we are actively investigating the matter to identify where things may have gone wrong. Your concerns are important to us, and we understand the significance of resolving this issue promptly. We kindly ask for your patience as we work through this process, and we will keep you updated with our findings and the steps we are taking to address the situation.
Best Regards,
Customer Relations,
FareoBuddy,
Mila was wonderful 😊 happy to get my…
Mila was wonderful 😊 happy to get my flight ✈️ booked.
Date of experience: June 30, 2025
Reply from FareObuddy
We are absolutely thrilled to share that your recent high rating is the best compliment we could ask for! It truly means the world to us.
we work tirelessly to make travel planning not just simple, but also enjoyable for you. Your support inspires our team to continue delivering the exceptional service you deserve.
Knowing that our efforts have resonated with you motivates us to strive for excellence every day.
Best Regards,
Customer Relations,
FareoBuddy,
Steffan from customer support was…
Steffan from customer support was EXTREMELY helpful. He was Patient and talked me through every obstacle i came across on the phone and on line. I feel he exhibits great work ethic. He has the patience of an angel! I get flustered quickly. He reassured me throughout including several phone conversations and he was supportive and reassuring throughout.
Thank you So much Steffan
It doesn’t let me give a second date of June 29, 2025 this was the first time I talked with Steffan
Date of experience: June 30, 2025
Reply from FareObuddy
Thank you for your kind review! We’re overjoyed to know that your experience was smooth and enjoyable. We look forward to assisting you again soon!
Best Regards,
Customer Relations,
FareoBuddy,
Verified
Marcus was so helpful and patient
Marcus was so helpful and patient. He made the booking go smoothly. Thanks a million Marcus, your customer service was excellent, definitely 5⭐️'s
Date of experience: June 29, 2025
Reply from FareObuddy
We are thrilled to share our heartfelt gratitude for the incredible rating you recently bestowed upon us.
We look forward to continuing to serve you and making your travel experiences unforgettable!
Best Regards,
Customer Relations,
FareoBuddy,
Reply from FareObuddy
Your high rating is the best compliment we could ask for! We work hard to make travel planning simple and enjoyable and your support reassures us that we’re on the right path.
Best Regards,
Customer Relations,
FareoBuddy,
Reply from FareObuddy
This is awesome feedback -- thanks for sharing!
We love hearing that you had a great experience working with us, and we're excited to have more opportunities to serve you in the future.
Best Regards,
Customer Relations,
FareoBuddy,
5 Star Experience with Anthony
Anthony has been very helpful with the booking of the tickets. My situation was complicated but he handled it well. Thank you Anthony.
Date of experience: June 29, 2025
Reply from FareObuddy
"We're truly grateful for your glowing review! It's a pleasure to know you had a great experience.
Your kind words motivate us to keep delivering excellent service.
Thank you, and we hope to see you again soon!"
Best Regards,
Customer Relations,
FareoBuddy,
Verified
Mila
Mika was so helpful and professional. Really appreciated her help.
Date of experience: June 30, 2025
Reply from FareObuddy
Thank you for the review and feedback!
"We're delighted to know you enjoyed your experience! Your positive feedback means a lot to us.
Looking forward to serving you again soon!"
Best Regards,
Customer Relations,
FareoBuddy,
Sera did excellent job.providing customer
Sera did excellent job.great customer service
Date of experience: June 30, 2025
Reply from FareObuddy
What an awesome piece of feedback!
Thank you for letting us know that you had an enjoyable experience working with us, and we look forward to the opportunity to provide you with further services in the future.
Best Regards,
Customer Relations,
FareoBuddy,
Verified
Tony helped us to book
Tony helped us to book, change and cancel our requests he was awesome and very helpful
Date of experience: June 30, 2025
Reply from FareObuddy
Thank you for the review and feedback! We are committed to provide the best possible service, and it's always rewarding to know that our efforts are making a positive impact.
We truly appreciate your feedback and look forward to serving you again.
Best Regards,
Customer Relations,
FareoBuddy,
I amazing customer service
I had a problem with my flight and Tiana was amaing in every sense to contain me and to ensure that I got what I needed in the flight that I needed in the time that I needed the most . Amazing customer service thank you !!
Date of experience: June 27, 2025
Reply from FareObuddy
We are absolutely thrilled to share that your recent high rating is the best compliment we could ask for! It truly means the world to us.
we work tirelessly to make travel planning not just simple, but also enjoyable for you. Your support inspires our team to continue delivering the exceptional service you deserve.
Knowing that our efforts have resonated with you motivates us to strive for excellence every day.
Best Regards,
Customer Relations,
FareoBuddy,
Helping me when I was in desperate need!
Tianna was a tremendous help when I needed to secure a reservation on a Frontier flight on June 27. She stayed with me and called me back a number of times.
Date of experience: June 27, 2025
Reply from FareObuddy
Thank you for your kind review! We’re overjoyed to know that your experience was smooth and enjoyable. We look forward to assisting you again soon!
Best Regards,
Customer Relations,
FareoBuddy,
Reply from FareObuddy
We are thrilled to share our heartfelt gratitude for the incredible rating you recently bestowed upon us.
We look forward to continuing to serve you and making your travel experiences unforgettable!
Best Regards,
Customer Relations,
FareoBuddy,
Verified
Reply from FareObuddy
Your high rating is the best compliment we could ask for! We work hard to make travel planning simple and enjoyable and your support reassures us that we’re on the right path.
Best Regards,
Customer Relations,
FareoBuddy,
Radley was very helpful very…
Radley was very helpful very knowledgeable about the information also guy.
Date of experience: June 10, 2025
Reply from FareObuddy
This is awesome feedback -- thanks for sharing!
We love hearing that you had a great experience working with us, and we're excited to have more opportunities to serve you in the future.
Best Regards,
Customer Relations,
FareoBuddy,
Feedback
Radley was really nice good and helpful made the experience very easy for me.
Date of experience: June 26, 2025
Reply from FareObuddy
"We're truly grateful for your glowing review! It's a pleasure to know you had a great experience.
Your kind words motivate us to keep delivering excellent service.
Thank you, and we hope to see you again soon!"
Best Regards,
Customer Relations,
FareoBuddy,
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