Fanaticsauthentic Reviews 25

Ruth was awesome. She made my experience stress free and resolved my problem very quickly.

Date of experience: January 10, 2024

Ruth was able to turn a negative experience with my order to a positive outcome with one call. She was able to set up a new order with shipping date confirmed and sent a follow up e-mail all in the same day as our conversation! She
was kind, attentive and professional. As a retired call center agent my expectations were met. Thank-you Ruth!

Date of experience: January 04, 2024

Ruth was extremely helpful in handling my order.

Date of experience: January 05, 2024

Ruth in customer service was so very nice and helpful. I had a damaged item and she made the return and reorder process so easy. I was very pleased to work with her and truly appreciate her help!

Date of experience: January 04, 2024

Ruth killed it! She went above and beyond what I expected. I was pleasantly surprised. Great start to the new Year! Thanks Ruth!

Date of experience: January 04, 2024

Date of experience: January 03, 2024

My agent, Ruth was pleasant and listened to my issue, then put my solution into motion.
She is a 5 star customer service representative.

Date of experience: January 02, 2024

Ruth was very warm and easy to talk to. Listened to my concern and cancelled my order with no questions asked.

Date of experience: December 26, 2023

Ruth did a great job quickly getting to the problem and addressing my concerns

Date of experience: December 21, 2023

I just wanted to take the time to thank Ruth for being the upmost professional. It was a joy and impactful call, just how she cares about the people calling and takes the time to get to know them well helping with the problem at hand. Definitely went in angry and ended the call with a smile on my face. 100% would acknowledge any customer service representative that is as kind and professional as her thank you again Ruth

Date of experience: December 18, 2023

I received the wrong item. The photo from the listing which I purchased showed no damage. What I ended up receiving was in poor shape and damaged.

On their website they were advertising a damaged copy of similar to what I ordered for half the price (Again, what I ordered was supposedly in mint condition). What I received and the photos on this listing were identical.

In short, I paid more for a damaged copy they were advertising at half price.

I reached out to customer service and they were no help. Told me the warehouse said I was wrong and what I received was correct even though I sent them photos as proof.

Ultimately, I would just avoid the hassle of dealing with them.

Date of experience: December 11, 2023

I received the wrong item. Ruth and James provided excellent customer service in making sure the correct item got reshipped to me right away.

Date of experience: December 02, 2023

I ordered my sweatshirt on September 25, and its not supposed to ship until November 13. Almost 2 months to get product make sure people are aware if they want a gift fast or in a reasonable amount of time, not to order from Fanatics!

Date of experience: September 25, 2023

Sarah was very helpful and has quick response. She provided me a very good customer service and I recommend her.

Date of experience: October 13, 2023

Matthew was a great help. He was quick to respond. He was clear in what he needed to assist me and when I sent him what he needed, he resolved my issue extremely quickly. He was kind.

Date of experience: August 13, 2022

There was an issue with a missing item on my order and fanatics was super speedy and helpful in helping me get it sorted!

Date of experience: February 16, 2022

Antonio was very helpful and provided me with excellent customer service!

Date of experience: December 30, 2021

Tyler was the most helpful and has the best custom service and will keep coming back for more business.

Date of experience: December 10, 2021

Tyler was kind and helpful. He managed to resolve my tax exempt issue very quickly. I was impressed by his professionalism.

Date of experience: June 03, 2021

Kaitlin provided me with excellent customer service!

Date of experience: March 09, 2021