The technician did a great job of asking me questions about/during the installation process and also took some time to go over useful features of the new 2024 software. I also was able to reach a tec... See more
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Very helpful... and I need help. New PC using windows 11 is confusing and was worried setup would take forever but tech was fast and the instructions very clear- thankyou!
It was marvellous to have ANDY to help me out. He is such fantastic person. Very knowledgeable and so nice to have as a consultant
Technical support was perfect and easy to work with. AJ Wilson was perfect and easy to understand. AJ explained all the necessary information that made the transition perfect.
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Tane Innovative Concepts LLC is your trusted partner for expert Family Tree support services. We specialize in providing dedicated, customer-focused assistance to individuals and families who use genealogy software to explore and preserve their family history. Please call us at +1-888-257-3335 to get instant help. At Tane Innovative Concepts LLC, we take pride in helping our customers navigate and troubleshoot a wide range of popular family tree software platforms, including: Family Tree Maker (FTM), Ancestry.com, MyHeritage, RootsMagic, Legacy Family Tree, MacFamilyTree, and Reunion for Mac. Whether you're setting up a new tree, syncing your data, recovering lost information, or resolving software issues, our knowledgeable team is here to make the process easy and stress-free. We’re committed to delivering timely, reliable, and friendly support that you can count on. Tane Innovative Concepts LLC is proud to be a go-to resource for genealogists of all experience levels. Our goal is to make your journey through your family's history smooth and enjoyable, with the technical support you need every step of the way.
Contact info
11008 County Road 2464, 75160-8637, Terrell, United States
- +1-888-257-3335
- support@familytreemakersupport.com
- familytreemakersupport.com
4.9
Excellent
164 reviews
Andy was very helpful
Andy was very helpful. He got Family tree maker 2024 updated for me.
Date of experience: May 16, 2025
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I am not young
I am not young! Andy worked well with me and we got the job done. All is well.
Date of experience: May 15, 2025
Andy upgraded my software and…
Andy upgraded my software and everything looks good. Thank You
Date of experience: May 15, 2025
The technician did a great job of installing my new version of FamilyTreeMaker SoftwarMakere
The technician did a great job of asking me questions about/during the installation process and also took some time to go over useful features of the new 2024 software. I also was able to reach a technician immediately when I called. All-in-all a good experience!
Date of experience: May 15, 2025
It was marvellous to have ANDY to help…
It was marvellous to have ANDY to help me out. He is such fantastic person. Very knowledgeable and so nice to have as a consultant
Date of experience: May 14, 2025
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Reply from Family Tree Support
Thank you, Cindy. Please call us again if you need help with your Family Tree Maker 2024.
Agent was knowledgeable and friendly…
Agent was knowledgeable and friendly and quickly solved my issue
Date of experience: May 14, 2025
Reply from Family Tree Support
Thank you, Bruce. Please call us again if you need help with your Family Tree Maker 2024.
Technical support was perfect and easy…
Technical support was perfect and easy to work with.
AJ Wilson was perfect and easy to understand. AJ explained all the necessary information that made the transition perfect.
Date of experience: May 12, 2025
Reply from Family Tree Support
Thank you, Mike. Aj is one of the best tech for Family Tree Maker.
Extremely knowledgable tech
Extremely knowledgable tech. AJ was fast and efficient and got everything up and running again.
Date of experience: May 09, 2025
Reply from Family Tree Support
Thank you so much.
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Very helpful..
Very helpful... and I need help. New PC using windows 11 is confusing and was worried setup would take forever but tech was fast and the instructions very clear- thankyou!
Date of experience: May 09, 2025
Thanks to AJ for helping me greatly in…
Thanks to AJ for helping me greatly in solving relink issue.
Date of experience: May 02, 2025
AJ did a great job setting up my family…
AJ did a great job setting up my family tree maker and my ancestry account.
Thank you
Joe Tubbs
Date of experience: May 02, 2025
I got quick service for my printer from…
I got quick service for my printer from family tree support.
Date of experience: April 07, 2025
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Andy fixed my problem and explained how…
Andy fixed my problem and explained how to use person notes and media. I will call again if I need help.
Date of experience: March 22, 2025
Reply from Family Tree Support
Thank you, Terence.
Help is available for tough problems.
Andy helped me figure out how to enter 2 different people who had the same name. I learned a new skill about detaching and attaching people with the same name. I chatted my questions, but since it was complicated, he gave me a call and helped me fix the problem.
Date of experience: March 04, 2025
Reply from Family Tree Support
Thank You, Jill. Please call us if you need help with your Family Tree Maker app.
Reply from Family Tree Support
Thank you so much, Mary.
I got all present questions answered
I got all present questions answered. My two family trees were saved. I am very pleased!!!
Date of experience: March 01, 2025
Reply from Family Tree Support
Thank you. Barbara. It was a pleasure working for you. Please call us if you need help with your family tree maker software.
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I got all present questions answered
I got all present questions answered. My two family trees were saved. I am very pleased!!!
Date of experience: March 01, 2025
Reply from Family Tree Support
Thank you. Please call us if you need help with your family tree maker software.
Very responsive and informative
Date of experience: February 28, 2025
Reply from Family Tree Support
Thank You So Much, Richard. Please feel free to call us if you need help with your family tree maker software.
Thanks to AJ Wilson for all the help in…
Thanks to AJ Wilson for all the help in getting Family Tree Maker set up on our new computer. He was very kind and nice.
Date of experience: February 24, 2025
Reply from Family Tree Support
Thank you, Harold.
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