Fairywill Reviews 29

I would not recommend buying from this company. I ordered a new toothbrush on 11th June with 3-5 days shipping. I have not received the product on 5th July and, in spite of two messages to them, I have heard nothing. I will contact trading standards to try and get my money back but not hopeful. Zero customer service.

Date of experience: June 11, 2025

I tried the Fairywill Water Flosser. I found it messy and I prefer to use interdental sticks when not at home and interdental brushes and string-floss in my bathroom. They just don't live up the hype. Having said that, I have no reason to think other water-flossers are more practical. And is the water pressure and they produce that much better than what people can produce by forcefully swilling water or a mixtue of water and toothpaste?

But I have had very good experiences with Fairywill toothbruses over the last six years. My wife and use the same device at least twice a day and while they don't last forever (about two years) they are very good value for money being a fraction of the price of competitors. (I have just bought one for £8.)

Moreover, the brushes last a very long time so we have never had to buy more than what came with the machines.

I have never dealt directly with Fairywill, only with vendors of their products so I have nothing to add regarding communications with the manufacturer.

Date of experience: July 03, 2025

I ordered replacement heads for my toothbrush and two weeks went by with nothing, though they promise 3-5 days delivery time. I've emailed them twice to no avail and there seems to be no way to get a refund through their site. I'll have to now go to my bank to charge back the money Fairywill owes me for undelivered product.
Awful company, I'll be buying a new electric toothbrush from an actual reputable brand.

Date of experience: May 27, 2025

It is hard to believe that a company behaves like this these days. The email address their website gives for returns does not exist. There is no telephone number or web chat. There is just one generic email address and as others have said here no-one ever replies to it. I ordered a toothbrush, they took the money but the toothbrush never arrived. In the end I had to claim the money back from my bank through a charge back request. Dealing with these people is like staring into a black hole!

Date of experience: February 26, 2025

Ordered replacement tooth brushes on 4th Feb.2025 , still not arrived, emailed loads of times - NO RESPONSE. Useless company will never use them again, not even worthy of a 1 star.

Date of experience: February 25, 2025

Avoid this company,my water flosser stopped working within 6 months, contacted them multiple times by email and on ebay and they just don't reply so your 12 month warranty is useless, rubbish company and product avoid!!

Date of experience: June 03, 2024

Got complete kit on ebay and the flosser will not recharge. The battery almost caught fire. Tried to write to their customer service to both the ebay company and the main company. No response from either. Junk do not waste your time. It's a shame because I like how it worked. Now I guess it will only be a matter of time before the toothbrush quits. Stay away. Chinese Junk

Date of experience: December 12, 2023

Purchased toothbrushes from them having loved xiaomi smartphones I’ve bought in the past. These toothbrushes break down and there is no warranty or customer care. A rip off. Don’t be hoodwinked. Avoid.

Date of experience: December 16, 2023

Bought a Fairywill sonic toothbrush, failed just after 6 months. Useless product, seller ignores emails, Fairywill one year guarantee is non-existent as they too ignore emails. They need banning from the face of the earth.

Date of experience: October 07, 2023

Complete waste of money. Avoid buying their products. My waterflosser came with an year warranty but it only lasted couple of months. I contacted their email address numerous times but didn't get any response. Non existent customer service. What's the point of offering warranty if customers can't claim for faulty product. Complete scam. I wish I could give 0 star.

Date of experience: April 29, 2023

My toothbrush stop working after one month of usage.
I sent multiple emails to their support email address, I have never received answer. They do not care about their customers..
their toothbrush are garbage!

Date of experience: August 23, 2022

Sonic toothbrush still works after 18 months, can't say the same for the electric flosser. It stopped working after 4 months.

Date of experience: July 06, 2022

Can't unfortunately give them zero. Hopeless product, lasts about 6 months. Customer service as mentioned on here near non existent & when you do get a response it's hopeless. Got mine through ebay, Fairywill have somehow managed to delete it from my purchase history. It's still registered on paypal. Ebay now looking to investigate this company witha view to suspension of account. About time, being involved with this scam of a company will definitely not enhance your reputation. If you are thinking of buying one of their products can I suggest you just flush your cash down the khazi & save yourself a lot of grief...

Date of experience: July 01, 2022

I bought a Fairywill Sonic Toothbrush off e-bay which I enjoyed using - BUT it lasted approximately 2 months before going dead. The seller replaced it for me but the exact same thing happened again after 6-8 weeks! This time I contacted Fairywill 'direct' from their website. I gave them a full description of the recurrent faults, dates and usage but I received zero response. I left it a few weeks to give them time, then repeated my ask for assistance stating this was the second time of asking and copied the first contact message. Again - No Response! They are OBVIOUSLY a tin-pot sub standard outfit peddling very poor quality, cheaply made Chinese product which is not fit for purpose and unreliable. In my opinion they should not be allowed to trade in the UK market - or any other for that matter! My advice: DO NOT Buy a Fairywill Sonic Toothbrush as they are a complete waste of money!

Date of experience: May 29, 2022

Electric water flosser stopped working after 6 months. Not switching on at all. Seems like manny people had same problem and no response from company. I will Never buy anything of this brand again. Avoid
Scam scam scam

Date of experience: April 07, 2022

Toothbrush stopped working after a couple months. Contacted fairywill via email and was assured that a replacement would be sent. 3 months and many emails later I still haven’t received the replacement.
If you are considering buying from fairywill then I seriously advise you not to. They are useless. So many people have had the same experience.

Date of experience: March 14, 2022

If you think you might need to return a Fairywill product, then buy it elsewhere because their customer service is essentially nonexistent. The phone number listed on their website is out of service (or at least unable to receive calls due to a full mailbox?). Attempting to email is a waste of time due to extremely limited English as well as the big difference in time zones between the US and China. And that's if you get a response at all. With the fact that prices are cheaper if you buy elsewhere, then why would you even consider Fairywill.com? I know I won't again.

Date of experience: January 11, 2022

Total scam! I ordered a water flosser and was sent a spool of wire! $41.00 for a spool of wire that probably costs $4.00. I tracked the package and when it arrived, it was in a box that had no indication what company made it or anything. I emailed customer support twice and marketing once and have never gotten any response. I will try and get a refund through my credit card company at this point.

Date of experience: December 12, 2021

Bought a toothbrush and water flosser set, both barely lasted 6 months. Took the issue up with their customer service which was even worse than the product. After constantly chasing them up about replacements I gave up and asked for a refund, only for them to conveniently say they shipped the replacement by which point I'd moved addresses and they refuse to refund me. Not worth the hassle at all, stick with the known brands who will at least honour their guarantees.

Date of experience: November 05, 2021

i like their electric toothbrush, but they have zero curomer service. and when i say zero, i mean that they don't answer emails and when i called the phone number listed on their website i got a message saying the voice mailbox was full. very disappointing.

Date of experience: November 02, 2021