Invited
Selection for boys clothes is minimal. I've tried to leave feedback numerous times to have more athletic clothes or swim options for summer. The fleece shorts are too hot. Many things sold out. Great... See more
Company replied
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Review summary
Based on reviews, created with AI
See what reviewers are saying
I like that fab kids offer unique outfits at discount prices. Their website is easy to understand and navigate and if you need to return anything there's no hassle. My daughter feels like a princess i... See more
Company replied
I've placed several orders and was pleased with the shipping and merchandise. Clothing fit well, as did the shoes. The main issue is my current order has shown EN ROUTE TO DHL ECOMMERCE OR AWAITING PR... See more
Company replied
I absolutely love fabkids.com!!!!! The $5 shoes are absolutely amazing deals‼️‼️‼️‼️‼️ It makes it easier for me as a parent that's not working and hasn't worked in a while to purchase my child a grea... See more
Company replied
Company details
- #20 of 22 best companies in Children's Clothing Store
- #475 of 724 best companies in Clothing Store
Written by the company
Started by a team of parents including mom and actress Christina Applegate, FabKids was founded to empower kids to express their individuality through personalized fashions- while revilutionizing the shopping experience for mom by delivering high-quality, reasonably priced, fresh style in just 'one-click.'
Written by the company
Contact info
United States
- 855-FAB-KIDS
- fabkids.com
3.4
Average
13K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Invited
Everything is so nice I am enjoying…
Everything is so nice I am enjoying this app. Thank you
Date of experience: June 29, 2025
Invited
My daughter lovers her light ups...LOL
The priceing and the ease of ordering.
Date of experience: June 28, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
This company is FRAUD 101 for-sure
This company is FRAUD 101 for-sure. They charge you twice a month. First charge is for $49.95 says it is for Fabkids. #1 I kept refusing the membership and was only purchasing items one time. Then A few days later I get a charge for Personalret for $49.95. I did not think anything about it. I just paid the bill. Well, now I’m seeing they did it to me in April and May and June but I’m fixing to stop the June one. Also, I have an email from them stating they would not charge me anymore and they’re already doing it again. When I did chat with them to cancel this membership that I know for a fact, I didn’t sign up for because I kept pushing NO Over And Over. The chat person told me to call there # to cancel. Now I know why. You will NEVER EVER get through. I was on the phone for 48 minutes and it kept coming in saying that I was still number 27 really? Such fraud. Well I promise you they are going to regret jacking with me and my money. If you have problems canceling with this FRAUDING COMPANY then I can tell you how I did it. I I went on there FB page and a nice guy IKE helped me. At least he was honest and did exactly what he said. Even sent me the cancellation email. Good Luck to anyone else who has FRAUD 101 with this company. I surly hope you get IKE also.
Date of experience: June 10, 2025
Reply from FabKids
Hello Angela,
We're sorry for the frustration and financial stress this experience has caused—we understand how upsetting it is to see multiple charges you didn’t agree to, especially after repeatedly declining VIP membership offers and receiving confirmation that no further charges would occur. It’s unacceptable that you had to go to such lengths just to get clarity and support, only to feel misled and blocked at every turn. Your feedback is important to us, and we value the opportunity to resolve this. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Zeth
Invited
Invited
Mobile website is trash
Mobile website is trash. Charged $50 a month for a credit but everything is less than $50 so it’s really just a big rip off. After this order I am canceling. Later ✌🏼
Date of experience: June 10, 2025
Reply from FabKids
Hello Lisa,
We're truly sorry to hear how disappointed you’ve been with your experience with the mobile website and the feeling that the membership hasn’t provided the value you expected, especially when it seems like the credit you’re charged each month doesn’t fully cover the items you’re interested in. We value your feedback and are committed to addressing this matter, so we will be sending you a private message shortly.
Best,
Allison
Invited
I think it is dumb that we are paying…
I think it is dumb that we are paying over 40 dollars for this credit and still have to pay to get it shipped regardless if it's shipping chost or taxes. The cloths are way to expensive.
Date of experience: June 08, 2025
Reply from FabKids
Hi Nicole,
Thank you for sharing your thoughts. We understand how frustrating it can feel to pay for a VIP credit and still face additional costs at checkout. We hear your concerns about pricing and shipping, and we know that value matters just as much as style. Our Member Services Team will be contacting you immediately.
Best,
Kim
Invited
Need more athletic clothes for boys!
Selection for boys clothes is minimal. I've tried to leave feedback numerous times to have more athletic clothes or swim options for summer. The fleece shorts are too hot. Many things sold out. Great options on Fabletics but not able to transfer credits. Stuck with nothing to buy. Not able to skip month if past time zone. Still 6/5 in my time zone.
Date of experience: June 05, 2025
Reply from FabKids
Hello Kelley,
Thank you for your experience with us. We’re truly sorry about your ongoing frustrations to not find the styles and sizes you’re looking for. We understand it’s disappointing when items sell out or when credits can’t transfer between stores. We also recognize your confusion with the skip-date time zone, and your feedback is being taken seriously. We’ll be sending you a private message shortly, so we can address this matter as soon as possible.
Best,
Allison
Invited
I will be canceling I lost reward…
I will be canceling I lost reward points and never new it I paid a lot if money to you and you screwed me ! Took my money
Date of experience: June 01, 2025
Reply from FabKids
Hello Karen,
Thank you so much for sharing your experience. We completely understand how disappointing it is to invest in a brand you’ve supported both emotionally and financially, only to feel like you didn’t receive the value you expected. You can rest assured that we are taking this seriously. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Invited
Reply from FabKids
Hello Kevin,
Thank you for writing us a review. We completely understand your frustration — unexpected additional tax charges at checkout or delivery can feel unfair, especially when you’ve already paid for your order. We strive to provide value and transparency to all our members, and I understand how disappointing it can be. Your feedback is important to us, as is your satisfaction. Our Member Services Team will email you shortly to assist you.
Best,
Chad
I really want to rate this company a…
I really want to rate this company a zero. I placed an order for my grandkids and didn’t realize I was signing up for a membership plan. After being deducted $49.99 twice I called to cancel and as of today they are still attempting to debit my credit card. Even though they have assured me that my “membership” is cancelled. I paid more in membership fees than I paid for my original order. Ripoff!!! Do not order from them.
Date of experience: May 12, 2025
Reply from FabKids
Hello Joyce,
Thank you for writing us a review. We’re truly sorry for the experience you’ve had, and we completely understand how upsetting it is to be charged for something you didn’t knowingly sign up for — especially when your original intent was simply to place a gift order for your grandkids. You’re right to expect better clarity and trust from us, and I’m so sorry we’ve let you down here. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request and we'll be happy to assist you.
Best regards,
Chad
Great customer service
Great customer service my representative was incredibly kind and understanding I love fab kids there clothing and shoes are so cute and in fashion
Date of experience: May 09, 2025
Invited
Keeping prices low and great quality 😀
Date of experience: May 01, 2025
I canceled my membership in February…
I canceled my membership in February and was still charged. Do not give them your information.
Date of experience: February 07, 2025
Reply from FabKids
Hello Tori,
We truly apologize for your experience regarding your VIP membership. We’ve sent you a request on www.trustpilot.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.trustpilot.com or log on to the website to respond to the request, and we'll be happy to assist you.
Best,
Lia
Invited
Love this membership
Love this membership. They always have cute styles. And many sizes !
Date of experience: April 23, 2025
Invited
The VIP membership is a rip-off…
The monthly VIP membership is a rip-off when the bundles, outfits, and other items end up on sale for a significantly lower price within that same month. I jist spent my 49.99 membership credit on a bundle you were saying for $25. This was across the site. Nothing was worth the value of my VIP credit.
Date of experience: April 23, 2025
Reply from FabKids
Hello Jessica,
We're sorry to hear how let down you felt using your VIP credit, especially when you saw the same bundle available for much less across the site. It’s incredibly frustrating to feel like the value promised through the membership doesn’t match what’s offered, especially within the same month. We understand how this can make the VIP experience feel unfair, and we truly appreciate you sharing this. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
Invited
Shirts and shoes!
I loved the two pair of sneakers I bought for my grandchildren! They are gorgeous, they also look well made! The shirts were so cute! The kids loved them!
Date of experience: April 01, 2025
Invited
My girls and I love FabKids
My girls and I love FabKids! I’ve even ordered shoes for myself! Such cute shoes and good quality!
Date of experience: April 18, 2025
My order has been sitting in a “label…
*Edited*
Not a surprise that they responded to this comment saying their customer service team would reach out to me and never did….
My order has been sitting in a “label created status” for weeks. Called and was told they wouldn’t help me until the following week. Called again and was told they would rush ship the order. It’s been days and same thing, just sitting in a “label created status”. Will definitely be canceling after this.
Date of experience: April 17, 2025
Reply from FabKids
Hello Kayla,
It is with great regret that we received your feedback regarding the status of your order. We are genuinely sorry to hear about the delay and the inconvenience you’ve faced with your order. It’s completely understandable that this would be frustrating, especially when you've already taken time to call and seek help. Please know that we take concerns like yours very seriously, and we truly regret that your order has remained in a "label created" status for so long without clear communication or resolution. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Invited
Nice but not worth it
So I already felt like they were overpriced but now that they add like $10 for tarrifs?!?! I'm definitely no longer interested. If I had known they were just products from China, I would have ordered from other places. You can find better almost anywhere else. Shoes don't last more than a week with my kids.
Date of experience: April 18, 2025
Reply from FabKids
Hello Eleah,
We're really sorry to hear that you feel the value didn’t meet your expectations, especially with the added tariff fees and your concerns about product quality. That’s never the impression we want to leave. Your feedback is incredibly important and helps us think more critically about how we communicate those details upfront and transparently. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Shipping time has become an issue.
I've placed several orders and was pleased with the shipping and merchandise. Clothing fit well, as did the shoes. The main issue is my current order has shown EN ROUTE TO DHL ECOMMERCE OR AWAITING PROCESSING for 2 weeks with no update to where the items are. DHL and USPS tracking shows the same information. I placed an order on 04/04/2025 with items for Easter for my children. As of today, 04/16/2025, I have not received the items and no update on shipping location. My previous order from 03/10/2025 was initially delayed as well. I have cancelled my membership due to the shipping issues. FabKids may want to check into a difference shipping vendor.
Date of experience: April 16, 2025
Reply from FabKids
Hello Christen,
We're sorry that shipping delays have caused so much disappointment, especially when you were counting on your order to arrive in time for Easter. It’s frustrating to place an order, see no tracking updates for weeks, and feel left in the dark about where your items are, especially after previously having good experiences. We understand how annoying it is to see repeated delays, and we recognize that this has led you to cancel your membership. Your feedback is important to us, and we value the opportunity to resolve this. Our Member Services Team will contact you right away to assist you further.
Best,
Zeth
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