EyeQue Reviews 1,314

The test glasses I received are literally unwearable. They warp my vision, as if the curve of the lens is wrong.

Date of experience: December 28, 2023

My first "electric" tester worked for 3 seconds. The replacement was doa. I ended up using the manual one which was difficult to use but did a great job of revealing my optometrist's big mistake and enabled me to get agreat pair of glasses. My biggest complaint I have is with their websites. It took me nearly half an hour to find what I wanted because it kept showing me "blips" of their products rather than everything at once.

Date of experience: January 14, 2024

In my experience the product works well for single lens prescriptions - I had no problem with my test glasses. But when I used the results to order my progressive lenses unfortunately I did not have good results. I think it's a great idea and was really hoping it would work for me. If you have a basic prescription I would definitely recommend you give it a try.

Date of experience: November 13, 2023

Overcharged for product. Company did not respond to request to correct improper billing (waited over 2 weeks for any kind of response). My credit card is now handling the disputed charge.

Update 11/22/23. EyeQue reached out to me. The billing issue was technical in nature and was related to their recent integration with Linneo vision benefits which I was using. I bumped up my rating to 4 stars deducting 1 star because of the missing email. There was probably a problem with the web form on EyeQue's website used for submitting my request to them. This could have been avoided by telling users on that form that they will receive an acknowledgement email after submission (I'm not sure if they currently send an acknowledgement email). In my case this would have avoided my feeling of being ignored and resorting to contacting my credit card company.

Date of experience: October 26, 2023

You put me in charge of my health. My optometrists don't accept my insurance and they frown when I ask for my prescription; it takes another request (frown) to get pd. And they want me to pay 10x for their "designer" glasses. Thank you EyeQue for better vision.

Date of experience: October 18, 2023

The glasses were very nice. I just wish I had been smart enough to order progressive glasses instead of reading. Now I have to order another pair lawl

Date of experience: October 21, 2023

Very helpful with getting a better idea of how your eyes are doing.

Date of experience: September 29, 2023

There was a question about my varied results when i tried to order. I explained my situation and was met with consideration.

Date of experience: October 07, 2023

The person that helped me was great to chat with and took care of the issue and followed up with a email telling me the issue was solved, I just got done order my
glasses. Thank you

Date of experience: September 26, 2023

EyeQue is very helpful for personalizing your eye glasses

Date of experience: September 06, 2023

Received quick and helpful responses to all my questions.

Date of experience: September 06, 2023

Agent was very kind and helpful and knowledgeable! Thank you!

Date of experience: September 22, 2023

I was surprised by how well I could see with my right eye (the left one was easy). However, I think my astigmatism is not right, because I see two pictures, which makes it impossible to use your glasses to neither see far nor near. I would appreciate any help on how to fix it because I believe this is fixable.

Date of experience: August 17, 2023

If I was describing the EyeQue customer service to that of other businesses I would have to say EyeQue is absolutely exceptional. But that would not be going far enough. It is been my experience in working with Nerissa that bringing better site your clients is a calling, not just a job.

As a homebound senior citizen in declining health I didn’t think I would be able to read the printed word again, or clearly see the faces of my loved ones. EyeQue and Nerissa changed that for which I am forever grateful.

Date of experience: August 15, 2023

Customer service was excellent Nerrissa was always very helpful. As far as the lab goes I still don't have my glasses. No email with tracking number or anything, glasses went to lab Aug 12, as I write this on Aug 23 still no glasses.

Date of experience: August 02, 2023

They really took care of me, answered all my questions and assured me of my next steps. It was great! Probably, honestly one of the best customer service experiences I have had in a long time.

Date of experience: July 29, 2023

Questions of registering a product is solved quickly. The product helps to got a new prescription.

Date of experience: July 26, 2023

the experience with eyeque is amazing, csr are so nice and willing to solve right away.

Date of experience: July 22, 2023

I'm impressed with how well this device works! I recently had a professional eye exam done, and my results were very close to what I got from the EyeQue Vision Check. There's a bit of a learning curve to get the positioning of the device correct, but once you get the hang of it, the results are quite accurate for single-vision prescriptions.

Date of experience: February 21, 2023

Date of experience: July 01, 2023