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I couldn't ask for a better pair of safety glasses. My perscription was spot on, in the past doing on line glasses with a perscription ( especailly a progressive lens) has not worked out for me. I lov... See more
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Verified
I came in just to make an appointment, brought my current prescription, and in less than 20 minutes was all done with my new safety glasses ordered and being shipped to my house. Easiest and fastest s... See more
Verified
my left eye is blind, yet when a prescription with a bifocal is in the left Lense, it pulls the eye in toward my nose! Making me look ridiculous:) So each time I get a new pair, I'm told that it cost... See more
Verified
There was a nice selection of frames to choose from and our rep was very attentive. I ordered progressive lenses which I am trying to get used to. I also got transitions which barely seem to change in... See more
Company details
- #27 of 40 best companies in Glasses Store
- #2 of 2 best companies in Occupational Safety and Health
About Eyelation Technologies Inc.
Written by the company
Eyelation Return Policy
Free Delivery & 30 Day Satisfaction Guarantee!
Last Updated Date: June 22, 2017
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
All warranty replacements are freely provided by Eyelation and honored at Eyelation's discretion. Returns are subject to review upon receipt. This policy is subject to change. All updates to the policy will be posted here and our main website at eyelation.com/Home/Policy.
If you have any questions regarding our policy, please contact an Eyelation customer service representative at 888.308.4703.
SAFETY GLASSES
Eyelation has a 30-day guarantee on most safety glasses ordered through the kiosk. During this 30-day period, a customer may send his/her glasses back to Eyelation ONE time, at Eyelation's expense, for an adjustment, exchange, or a full refund. The 30-day exchange period begins from the date they are shipped/received, not ordered.
In order to obtain a refund, you must contact Eyelation Customer Service at 888-308-4703 or questions@eyelation.com within 30 days of receiving the product. Customer Service is available Mon.-Fri. 8am-6pm CST.
For exchanges, a full credit will be issued for the returned pair and a new order will be placed for the replacement pair. All monies will be refunded or charged to the customer and/or company as appropriate. Glasses that are received past the 30 days are no longer eligible for a return or refund.
Most frames carry a 1-year warranty against breakage caused by normal wear and tear. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for a one-time replacement at no cost. It is at Eyelation's discretion to determine if damage is considered normal wear and tear. Replacement frames, whether purchased or issued under a warranty, are not covered under warranty.
When Hard Coating is purchased, the lenses have a one-year, one-time warranty replacement against breakage and major scratches. During this period, a customer may send his/her eyeglasses back, at the customer's expense, for replacement lenses at no cost. This warranty is void if any paper cleaning products, solvents, ammonia or ammonia-based products (such as Windex) have been used on the lenses. It is at Eyelation's discretion to determine if the damage is covered under warranty.
If a doctor prescribes a "multifocal style*" lens and the customer chooses to order single vision instead, then the customer waives the 30-day warranty.
Glasses ordered against the optician's recommendation are not eligible for a return or exchange.
*A "multifocal style" lens is a lens characterized as a lens that contains multiple powers within the lens. Multifocal style lenses can be bifocals, trifocals, and progressives. Prescriptions written with an ADD power are written for a bifocal.
SAFETY SHOES
Eyelation has a 30-day guarantee on unworn safety shoes. To receive a refund, shoes must not have been worn or used, cannot show wear & tear, have no scuff marks, scratches, or dirt, and must be returned in its original packing box. It is at the discretion of Eyelation to issue refund. Shoes that show visible signs of use will not be issued credit, and the shoes will be returned to the customer.
Contact info
8525 W. 183rd Street, 60487, Tinley Park, United States
- (888) 308-4703
- questions@eyelation.com
- eyelation.com
4.3
Excellent
7K reviews
Replied to 95% of negative reviews
Typically replies within 48 hours
Verified
fast and accurate
Date of experience: June 04, 2025
Verified
Ordering was easy
Ordering was easy, selection of glasses was plentiful, and shipping was fast. Would order from Eyelation again.
Date of experience: June 05, 2025
Verified
I'm one very satisfied customer
I couldn't ask for a better pair of safety glasses. My perscription was spot on, in the past doing on line glasses with a perscription ( especailly a progressive lens) has not worked out for me. I love the frames, they are perfect for my needs. Overall i could not be more satisfied in my new safety glasses, thank you Eyelation.
Date of experience: June 05, 2025
Verified
glasses did not have my presciption…
glasses did not have my presciption they where just regular glasses
Date of experience: May 19, 2025
Verified
Verified
Received the wrong prescription
Ordering the glasses was easy but the glasses prescription was not correct when delivered. The prisms in the lens were twice as large and strong as my actual prescription.
Date of experience: June 20, 2025
Verified
Easy to order and a good selection of…
Easy to order and a good selection of frames
Date of experience: June 24, 2025
Verified
Straightforward and easy to navigate
Straightforward and easy to navigate. Glasses came quickly and fit well.
Date of experience: June 03, 2025
Verified
Simple and Easy
It was simple and easy to get my order in. The shipping was fast, efficient, along with great communication on shipping.
Date of experience: June 06, 2025
Verified
Shopping online especially for…
Shopping online especially for prescription eye glasses is tricky you need more realistic images of your products and that is the reason I have returned mine, didn't look like the "only one image " on your website, literally you glued a prescription lenses on pair of cheep safety glasses, I was really disappointed with the poor quality and overall look of your product
Date of experience: June 05, 2025
Verified
There was a nice selection of frames to…
There was a nice selection of frames to choose from and our rep was very attentive. I ordered progressive lenses which I am trying to get used to. I also got transitions which barely seem to change in direct sunlight, not happy with that at all.
Date of experience: June 04, 2025
Verified
I WAS VERY HAPPY TO RECIVIE MY GLASSES ON TIME
THE REPRESANTIVE WAS VERY HELPFUL AND PROFESSIONAL PLESANT ATTITUDE
Date of experience: June 05, 2025
Verified
Can't see through my lenses
Can't see through my lenses. Way to blurry.
Date of experience: June 04, 2025
Verified
Everything was perfect.
Date of experience: June 02, 2025
Verified
Reliability
Reliability for our employees is key to success, thanks to eyelation and their reliability we can trust on an accurate and effective service.
Date of experience: June 03, 2025
Verified
Excellent customer support!
Date of experience: May 24, 2025
Verified
Very helpful with online purchase
The Eyelation representative I spoke with via phone helped me understand how to find the right glasses online and suggested a few types based on my prescription information. I received my glasses in the mail and it's perfect.
Date of experience: June 05, 2025
Verified
I was in and out quickly with my own…
I was in and out quickly with my own perscription and the glasses arrived very quickly once ordered
Date of experience: June 02, 2025
Verified
Fit well,but need the bifocall take
Fit well,but need the bifocall take. Off makes my vision blurry.as a forklift driver Safety first.havent Ben able to use them.
Date of experience: June 04, 2025
Verified
my left eye is blind
my left eye is blind, yet when a prescription with a bifocal is in the left Lense, it pulls the eye in toward my nose! Making me look ridiculous:) So each time I get a new pair, I'm told that it costs the same, so they just put the prescription in both lenses. Then I have to send them back to get modified. I had the same argument this time, even though it shows in the history what has been done.
Date of experience: June 03, 2025
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