Eyeconic Reviews 1,069

TrustScore 4.5 out of 5

4.3

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers are particularly pleased with the ease of ordering and the positive experience with the delivery service. People appreciate the quality of the products and the reasonable prices offered. Consumers also value the excellent service provided throughout the entire process, from order placement to delivery. Many reviewers highlight the convenience of using vision benefits on the website and the virtual try-on option. The quick shipping times are also frequently mentioned as a positive aspect. Overall, customers express satisfaction with the company's ability to provide a seamless and enjoyable online shopping experience.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars

I ordereded 2 for 1 and the order was shipped the next day. Parcel arrived just a few days after in Norway and the quality and the sunglasses was up to expected level. I am satisfied with my choice a... See more

Rated 5 out of 5 stars

Website is easy to use, and I like how I can see prices for each dependent individually with their benefit amounts and such. I also like the virtual try on option. Eyeglasses are great. Shipping was f... See more

Rated 4 out of 5 stars

Ordering from Eyeconic couldn't have been easier! I really loved how easy it was to use my vision benefits on the website. The only reason why I knock off a star was mostly because of the limited opti... See more

Rated 5 out of 5 stars

I was surprised at how easy it was to select and get measured for glasses online - the measurement between pupils in particular. I used the numbers on the frames I was replacing as a guide to size. Th... See more


Company details

  1. Glasses Store
  2. Contact Lenses Supplier

Information provided by various external sources

Buy prescription glasses, sunglasses & contacts online. Eyeconic is your source for high-quality frames & contact lenses. Now accepting VSP, MetLife & more.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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Hasn’t replied to negative reviews


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Rated 4 out of 5 stars

Eyeconic is Great!

Very happy I could use my VSP discount. My local Costco where I have gotten my lenses the past 12 years no longer carried my ProClear brand of lenses. That's why I chose Eyeconic and you delivered. Thank You!

Date of experience: July 02, 2025

Rated 5 out of 5 stars

I ordereded 2 for 1 and the order was…

I ordereded 2 for 1 and the order was shipped the next day. Parcel arrived just a few days after in Norway and the quality and the sunglasses was up to expected level. I am satisfied with my choice and look forward to wearing them all summer!

Date of experience: July 01, 2025

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Rated 5 out of 5 stars

Great experience all around.

Website is easy to use, and I like how I can see prices for each dependent individually with their benefit amounts and such. I also like the virtual try on option. Eyeglasses are great. Shipping was fast.

Date of experience: June 06, 2025

Rated 1 out of 5 stars

Still Waiting on My Prescription—Customer Left in Limbo Amid Ongoing Investigation with no clear timeline or update

I placed my prescription order on June 10th, and it was supposed to arrive the following week. Nothing ever came—it’s still showing as “out for delivery.” When I called, the representative told me that if I didn’t receive it by the next day, she would initiate an investigation. She followed through, but since then I’ve spoken with three different reps, and all they’ve said is that it’s still under investigation with no timeline for resolution or when I’ll receive my order. Spoke with a Rep today and said she's taking over my case and will keep me updated. I truly hope so! I don't typical do bad reviews, but this has been very frustrating.

This entire delay stems from issues they’re having with the mail carrier. But why should your customers be left waiting indefinitely? The right thing to do would be to resend the order while you continue sorting out the issue on your end. I'm still waiting and today 6/27 with no resolution. They need to do better!

Date of experience: June 10, 2025

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Rated 5 out of 5 stars

Delivery was fast

Delivery was fast, ordering was ready but unfortunately I had to return my order as the glasses were not right for my face and would not work well for me.

Date of experience: June 09, 2025

Rated 5 out of 5 stars

I was surprised at how easy it was

I was surprised at how easy it was to select and get measured for glasses online - the measurement between pupils in particular. I used the numbers on the frames I was replacing as a guide to size. The virtual try-on was excellent. I’d definitely use the online system again.

Date of experience: May 26, 2025

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Rated 1 out of 5 stars

First and Last Pair I Order

I ordered my son's first pair from this company, after purchasing from another online company in the past (no issues with them, my insurance just changed). The glasses came, and they were visibly different from one lens to the other from straight out of the box. One lens appeared to have a prescription and the other did not. My son could not wear the glasses and said it made his eyes worse, instantly. I called and let them know that the prescription was wrong. They told me I needed to go get an updated prescription from the eye doctor, which the prescription is 100% fine and done within the last few months. Then they told me I had to take it (and pay) for another optometrist to read the glasses prescription and send that to them. If they find that they made a mistake I would have to send the glasses back and once received, they would remake them. So, basically a months process to get the glasses "fixed". Had they had better quality control I wouldn't have to depend on another provider to verify the prescription they put into their product. The left eye should be +2.25 and right should be +1.75. I had them read and the left eye in the glasses they made was -.25. Where is the quality control and the assurance?

Date of experience: June 17, 2025

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