Verified
First and foremost.. they actually answered the phone call. They were informative and extremely comprehensive with thier plan coverage, ( actually came in 2K less and 1 year longer on the policy, Tha... See more
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See what reviewers are saying
Verified
The representative who helped get me started did a Fantastic Job. His name is Robert. He clearly answered all of my questions and seemed genuinely friendly and compassionate. The policy I purcha... See more
Verified
Do not like how autopom is a 4 year contract that must be paid within 2 years. Have never seen this anywhere else in any industry. This is a tactic to prevent refunding any amounts should a customer c... See more
Company replied
Verified
Monique Puentes Is the best. I purchased this policy just because of her advice, and guidance otherwise I had couple of options to go with other providers. Monique is honest, polite, upfront and knowl... See more
Company replied
Company details
- #57 of 98 best companies in Insurance Agency
- #33 of 88 best companies in Car Accessories Store
- #3 of 7 best companies in Car Service
- #20 of 30 best companies in Insurance Broker
Written by the company
We are autopom! The name “autopom!” represents “automotive peace of mind.” We are all about helping you have less anxiety about the high cost of unexpected auto repairs so you can have the benefits of owning a vehicle without all the worry and enjoy what we like to call automotive peace of mind or “autopom!” Our name features an exclamation point to highlight that we stand apart from other call centers in the industry that prioritize profits over customer needs. We prioritize your satisfaction as our valued customer. During the sales process, we practice honesty and transparency. After the sale, we are committed to providing exceptional customer service throughout the term of your protection plan. Like other companies in the industry, the policies we sell are administered by third parties. autopom! has enjoyed a successful record since 2010 by partnering with top brands such as Mercury Mechanical Protection, Enterprise Financial Group, and Omega Auto Care. Most claims are processed without needing autopom!’s intervention, but some claims may require a little assistance in rare cases. That’s why autopom! established our Customer Advocacy program. Occasionally when a claim does not meet a client’s expectations, we encourage our customers to contact us for assistance. Our team here at autopom! Will carefully listen to the customer’s concern or complaint, review the customer’s policy, and call the applicable claims Administrator and repair facility as necessary to guarantee that the customer is treated fairly per the terms of the policy. In summary, autopom! is dedicated to providing our customers with the peace of mind they need when faced with costly and unexpected auto repairs. Partnered with some of the top administrators in the industry, allows us to offer high-quality protection plans at an affordable price. Through our Customer Advocacy program, we guarantee that each customer is treated fairly according to the terms of their policy. Our commitment to excellence has been recognized by various online sources, including an A+ rating from Better Business Bureau, a 4.8-star user rating on Trustpilot, and we earned the Golden Wrench award from CarTalk.com – giving you confidence that autopom! will always be there for you in your time of need.
Contact info
22651 Lambert St, 102, 92630, LAKE FOREST, United States
- 9493092526
- mike@autopom.com
- extended-vehicle-warranty.com
4.7
Excellent
348 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
Verified
my representative was very helpful
my representative was very helpful
Date of experience: June 26, 2025
Verified
Robert was flexible and made it easy to…
Robert was flexible and made it easy to setup my account since I travel during the summer months.
Date of experience: June 23, 2025
Verified
Great customer service
A big difference in comparison to my experience with Endurance!
Date of experience: June 04, 2025
Reply from autopom!
Thank you so much for your review! We're thrilled to hear that your experience with us stood out—especially compared to others. At autopom!, we pride ourselves on being transparent, consultative, and truly focused on our customers' needs. We're grateful you chose us and are here for you any time!
Verified
Changed my Mind
Great conversation to convince me that Autopom was a better service.
Date of experience: May 28, 2025
Reply from autopom!
Thank you for the kind words! We're so glad to hear that your conversation with our team helped you feel confident in choosing autopom!. We always aim to provide clear, honest guidance so you can make the best decision for your vehicle. Welcome to the autopom! family — we're here whenever you need us!
Verified
The woman who I spoke to was very nice…
The woman who I spoke to was very nice and tried to help me as much as she could.
Date of experience: May 27, 2025
Reply from autopom!
Thank you for your kind review! We're so glad to hear that our team member made a positive impression and did her best to assist you. Providing friendly, helpful service is what we strive for every day. If there's anything more we can do, we're just a call away!
Verified
GREAT!!!
Not really to sure yet since they denied a claim which i thought should have been covered
Date of experience: January 17, 2025
Verified
Verified
Verified
Monique is the best in sales
Monique is the best in sales, she takes her time to explain details
Date of experience: May 13, 2025
Reply from autopom!
Thank you for the wonderful review! We’re so happy to hear that Monique took the time to walk you through everything — she truly is a star on our team. At autopom!, we believe in clear, no-pressure conversations, and we’re thrilled that came through in your experience. We’ll be sure to pass along your kind words to Monique!
Verified
Verified
Monique Puentes Is the best
Monique Puentes Is the best. I purchased this policy just because of her advice, and guidance otherwise I had couple of options to go with other providers. Monique is honest, polite, upfront and knowledgeable which helped me make a decision.
Date of experience: May 02, 2025
Reply from autopom!
Thank you so much for sharing your experience! We're incredibly proud to have Monique on our team — her honesty, professionalism, and dedication truly make a difference. It's wonderful to hear that her guidance helped you feel confident in choosing autopom! We’ll be sure to pass along your kind words. Welcome to the autopom! family!
Verified
Trevor was informative and no pressure
Trevor was informative and no pressure. A refreshing comparison to your pushy competition.
Date of experience: April 18, 2025
Verified
Best service and coverage for the Money !
First and foremost.. they actually answered the phone call. They were informative and extremely comprehensive with thier plan coverage, ( actually came in 2K less and 1 year longer on the policy, Than Endurance who I “HAD” been with.. so far, I am glad to be with AutoPom !
Date of experience: April 23, 2025
Verified
Answered phone right away and answered…
Answered phone right away and answered all questions
Date of experience: April 15, 2025
Verified
Prompt service when requested
Prompt service when requested. She did not bothere me when I told her I would not be signing up for 2 months because of 30 day and 1000 mile policy. I would not be driving much in this period.
Date of experience: April 14, 2025
Verified
Salesman answered all my questions
Salesman answered all my questions
Date of experience: April 10, 2025
Verified
Exceeded my expectations
Outstanding service and product to meet my requirements. Thank yo,
Date of experience: April 09, 2025
Verified
Excellent customer service!
Date of experience: April 08, 2025
Verified
Coming back for seconds.
We have used Autopom’s for our 2019 Cadillac. It was a no brainer. We have deal with Robert in the past. He is very friendly and professional. Thanks Robert!
Date of experience: April 08, 2025
Verified
Not lowest price, but still chose autopom
I chose autopom, not because they had the lowest price but because they were rated well by consumer reports and I didn't see negative comments like some other companies have garnered. No point in having coverage that is a pain to use, or doesn't exist once you need it
Date of experience: April 04, 2025
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