Verified
ExpressWater sent my heavy metals whole house filter quick and they responded promptly to my inquiries. It is much sturdier than i thought it would be. Needed a bit of a DIY install but the filter cam... See more
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Verified
Purchased a whole house filter system from Home Depot which had to be ordered and shipped. The first unit came in and the gauges were leaking oil, so I had to return that unit and order a replacement... See more
Verified
Ordered $600 worth of filters and two new system sets and after a month have yet to receive it. Keep getting messages you are extremely busy. Then hire more staff. Consumers are getting very upset... See more
Verified
I'm always skeptical buying online anymore because of reading reviews that say something is good but turns out to be junk. My honest review after it being installed for a couple weeks now. This... See more
Company details
- #10 of 11 best companies in Water Purification Company
- #39 of 43 best companies in Home Improvement Store
- #11 of 12 best companies in Water Filter Supplier
About Express Water
Written by the company
When you turn on a tap, you expect clean water, not a cocktail of contaminants like Chromium-6, which has been found in tap water across all 50 states.
Express Water is a leading provider of innovative water treatment solutions dedicated to ensuring clean and safe water for residential and commercial use. Our commitment to excellence and customer satisfaction drives us to offer a wide range of high-quality water filtration and purification systems that effectively remove impurities, contaminants, and pollutants, including PFAS (also known as microplastics or 'forever chemicals'), while preserving essential minerals and maintaining water's natural taste.
Our key offerings include:
Advanced Water Filtration Systems: We specialize in the design, manufacturing, and distribution of comprehensive water filtration systems. These systems utilize advanced technologies such as activated carbon and reverse osmosis, proven to reduce contaminants like chlorine, sediment, heavy metals, bacteria, and PFAS.
Exceptional Quality: We prioritize product quality and reliability. Our filtration systems are crafted using premium components, durable materials, and state-of-the-art manufacturing processes. Rigorous quality control measures ensure that each unit meets the highest industry standards.
Easy Installation and Maintenance: Express Water takes pride in providing user-friendly systems that are easy to install and maintain. Clear instructions and intuitive designs make the installation process hassle-free. Additionally, our filters have long-lasting cartridges, and we offer convenient replacement services and customer support.
Outstanding Customer Service: We value our customers and strive to deliver exceptional service. Our knowledgeable and friendly team is ready to assist with inquiries, technical support, and product recommendations, ensuring a positive customer experience from start to finish.
At Express Water, our mission is to make clean and healthy water accessible to everyone. By combining cutting-edge technology, reliable products, and excellent customer service, we are committed to being a trusted partner in the journey towards superior water quality.
Express Water is a leading provider of innovative water treatment solutions dedicated to ensuring clean and safe water for residential and commercial use. Our commitment to excellence and customer satisfaction drives us to offer a wide range of high-quality water filtration and purification systems that effectively remove impurities, contaminants, and pollutants, including PFAS (also known as microplastics or 'forever chemicals'), while preserving essential minerals and maintaining water's natural taste.
Our key offerings include:
Advanced Water Filtration Systems: We specialize in the design, manufacturing, and distribution of comprehensive water filtration systems. These systems utilize advanced technologies such as activated carbon and reverse osmosis, proven to reduce contaminants like chlorine, sediment, heavy metals, bacteria, and PFAS.
Exceptional Quality: We prioritize product quality and reliability. Our filtration systems are crafted using premium components, durable materials, and state-of-the-art manufacturing processes. Rigorous quality control measures ensure that each unit meets the highest industry standards.
Easy Installation and Maintenance: Express Water takes pride in providing user-friendly systems that are easy to install and maintain. Clear instructions and intuitive designs make the installation process hassle-free. Additionally, our filters have long-lasting cartridges, and we offer convenient replacement services and customer support.
Outstanding Customer Service: We value our customers and strive to deliver exceptional service. Our knowledgeable and friendly team is ready to assist with inquiries, technical support, and product recommendations, ensuring a positive customer experience from start to finish.
At Express Water, our mission is to make clean and healthy water accessible to everyone. By combining cutting-edge technology, reliable products, and excellent customer service, we are committed to being a trusted partner in the journey towards superior water quality.
Contact info
3.7
Average
783 reviews
Replied to 68% of negative reviews
Typically replies within 1 month
Verified
Great product
Date of experience: June 20, 2025
Verified
I’m happy with my whole house scale…
I’m happy with my whole house scale filter. I’m signed up for the repeat filters and that makes it easy for me. Best of all the filters do a great job.
Date of experience: June 20, 2025
Verified
Make it stop
You sent me 2-3 years worth of filters. They just kept coming. We had to sell a grandkid to pay
Date of experience: June 19, 2025
Verified
Good product and service
Good product and service. Recommend this filter.
Date of experience: June 19, 2025
Verified
Purchased a whole house filter system…
Purchased a whole house filter system from Home Depot which had to be ordered and shipped. The first unit came in and the gauges were leaking oil, so I had to return that unit and order a replacement unit. Second unit came in and it was installed. So far we are please with the results. Wish a catch pan would be provided to collect any water that might spill while chenging the filters since we installed it inside the house.
Date of experience: June 19, 2025
Verified
They took care of everything
They took care of everything. Free shipping and it arrived on time.
Date of experience: June 19, 2025
Verified
Hire more staff. Too busy and don’t get items ordered.
Ordered $600 worth of filters and two new system sets and after a month have yet to receive it. Keep getting messages you are extremely busy. Then hire more staff. Consumers are getting very upset with paying top dollar and not getting item or services it paid for from companies. Read the room. Paying top dollar and not getting items is a deplorable way to run the business.
Date of experience: June 19, 2025
Verified
no parts availability is a BIG RED…
no parts availability is a BIG RED FLAG!
I had to return my order due to broken & missing pieces!
I have never had to do this to anyone before.
I tried to order another filter housing to use as a pre filter for my whole house system so I would have a matching set with same brand filters
but, was informed I cannot get the clear housing.
wish I had never ordered any of this mess!
I hope you have a better 60 days than I did!
Date of experience: June 18, 2025
Verified
Happy with my ExpressWater Heavy Metals Whole House Filter
ExpressWater sent my heavy metals whole house filter quick and they responded promptly to my inquiries. It is much sturdier than i thought it would be. Needed a bit of a DIY install but the filter came quick and easy.
Date of experience: June 17, 2025
Verified
Seems to be a quality made product
Seems to be a quality made product, easy to install, and excellent volume of good tasting water.
Date of experience: June 18, 2025
Verified
Verified
Great customer service!!!
Date of experience: June 17, 2025
Verified
SERVICE IS TERRIBLE LATELY- MY EMAILS…
SERVICE IS TERRIBLE LATELY- MY EMAILS TAKE A WEEK TO GET A REPLY AND I HAVE TO SEND SEVERAL REQUESTS
Date of experience: June 17, 2025
Verified
I received the order in a timely manner.
Date of experience: May 20, 2025
Verified
The ease of ordering made the…
The ease of ordering made the experience great.
Date of experience: May 20, 2025
Verified
I moved in to a house with filters…
I moved in to a house with filters already installed. Your website made it easy to find the filters I needed with instructions on how to deinsall the old filters and install the new ones. Ordering and shipping the new filters was a breeze.
Date of experience: June 08, 2025
Verified
Clean Water
I got the RO5DX. It’s a great system. The TDS was 7. Water doesn’t smell and taste good. Just clean water. I had a buddy install it because he installed the one we have at work. No leaks.
Date of experience: May 19, 2025
Verified
Web site is easy to navigate
Web site is easy to navigate. Fast shipping. We have a well that we our water from. Water tasted and tested ok, but no idea how much crap was in the water until I installed the unit. What a difference. Been using for almost 2 years now and still satisfied.
Date of experience: May 23, 2025
Verified
Box arrived jumbled; not packed correctly
The filters work fine. No problems with the filters. I was surprised how badly my filters were packed by the shipping team. They arrived all jumbled because the package was not properly packed.
Date of experience: May 21, 2025
Reply from Express Water
Dear Neal,
Thank you for your feedback, we’re glad to hear the filters are working well for you!
We sincerely apologize for the condition in which your order arrived. Your experience with the packaging is not up to our standards, and we’re sorry for any inconvenience this may have caused. We’ve shared your comments with our shipping team to help ensure better handling and packing in the future.
If there’s anything else we can assist you with, please don’t hesitate to reach out.
Verified
Easy ordering… Quick delivery…
Date of experience: May 22, 2025
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