exposurelights.com Reviews 26

Spoke to Sam at Exposure Lights re a problem with my front light and to choose an appropriate rear light for a long overnight ride I have coming up. He could not have been more friendly, helpful or knowledgeable about it. A most helpful, enjoyable and productive call.

Date of experience: May 27, 2025

Super products and customer service. Have been using their day bright lights for cycling and feel much safer knowing drivers can see me on the road from a distance. Had issues with the light band wearing out after long use and customer care posted a replacement for free. Very happy customer.

Date of experience: December 18, 2024

After-sale customer service is outstanding
Products are top-notch throughout, both in terms of functionality as in steadyness.

Due to lack of distributor in Denmark, I've been in contact with Exposure directly, to get some advise to a product.
I've also experienced outstanding service and kindness, in regards to just a very small order (Helmet mount for Diablo and Zenith).
This company has it values right, it is real people one talk to, and they appear not being out to just make the money, but also to make us customers, really have the best experience with the best products.

Having been a competive cyclist since childhood. Now in my 50's still doing a lot of night mtb riding and still competitive. Consequently having worn out a lot of lights over the years.

Getting my hands on Exposure lights (I got the Sixpack MK13- Diablo MK13 and Zenith MK3); The technical features on each of the lights is superb.
- Like: the Sixpack beams down itself on the climbs- to beam up again ones you pace up again. That's such an usefull unique feature, as is the "tap" function on the helmet lights.

My advice is: Don't compare prices when you pick your next light, cause Exposure lights should not be compared in quality to anything else- they outperform.

Date of experience: October 17, 2024

I recently had a nightmare event where I dropped my MaXXD light off the table onto a tiled floor. It stopped working and had a component rattling around inside. I was really fed up as the light, although excellent, was quite expensive and purchased whilst I was still working. I could not afford to replace it with a new one. Exposure recommended that I send it to them as it would ‘likely be a very economical repair’. (My light is well out of warranty). I did so and received a prompt reply with a repair quote of under £20 - on a light worth twenty times that much!. The repair was carried out quickly and the light was returned by express courier a few days later. Exposure lights are specialist items and cannot be repaired by amateurs. It would have been easy for Exposure to tell me that the light was beyond repair and try to sell me another. Thankfully, they demonstrated their professionalism and customer focus and have demonstrated why Exposure customers are loyal to the brand. I would have no hesitation in recommending this company for not only its excellent products, but also their brilliant after sales backup. Thank you all at Exposure.

Date of experience: July 17, 2024

Customer service is excellent. I wanted to add additional products to my order and they gave me free shipping. They respond very quick and are very helpful. I strongly recommend exposure lights to anyone, great products and great customer service 🙂

Date of experience: June 13, 2024

Excellent products. You can buy lights more cheaply but these will last a lot longer. The quality of the enclosures is excellent. I recently had an old light (long since out of warranty) repaired by their service team. Very prompt turnaround and very reasonable price. Great company

Date of experience: February 27, 2024

The lights are best-in-class, and the customer service is as good as any I have experienced in the UK. I had an issue with a near 4 year old light - well beyond the end of the warranty period - and they very quickly repaired it for the unreasonably low price of £14. Including inspection and assessment, repairs and delivery.

Date of experience: January 15, 2024

Two things at stake : the product and the delivery.

The delivery is where I have most griefs. The price you pay actually doesn't include customs for "international shipments". And if you live outside the UK (US or EU), that's international. For me, living in Belgium, that was 20% of the goods.
They have a banner that warns you, but I missed it. I doubt I'm the only one missing it too.
In 2023 when I purchase something, I'm assuming all additional costs are covered by the retail price. Maybe shipping costs, but at 300 EUR for a lamp, I'm also assuming shipping is included in the price (which it was, ironically).
I bought Hunt wheels - shipped from the UK as well - and never got any issue with customs.

The product I purchased is a Zentih Mk3, great light but that's to be expected considering the price (300 EUR, without import taxes). And while it is super bright, I have a few griefs :
1. At that price point you'd expect ANT+ support for garmin integration. No night flash either (from bright to dimm in a 1 second transition), just daylight flash (on-off mode with instant transition).
2. What the heck is that charging port ?! I don't think it's a proprietary port, but it sure isn't a common one. It's not smaller than USB-C so I don't understand why they don't adopt that one. I commute and the lamp won't last the round trip, having to carry the charger with me every single time is a pain and just an extra thing on my "checklist" every morning. You have to be carrefull not to loose it too, which almost happened to me. If you're buying one of their lamps, make sure to buy a few extra cable (EXPCHARGERUSBCABLE), just in case. And while you're at it, buy a few charging-port silicone protection covers (EXPSTORMCAP). It's a solid protection against water, but it's also finicky to close and I'm always afraid of damaging it when closing the lid.
3. No native compatibility with garmin quick-release system or go-pro. You need to buy an accessory. They have many but poorly documented. It would have been nice to have more images of their accessories and in use (mounted on bikes for instance).
4. The "tap" feature is a marketing gimmick. It's a button. Works well, but it's a button like all other lamps have. That button should also be located at the side of the lamp, IMO
5. In my experience, the lamp doesn't last as long as advertised. Might be just my model, other reviewers say it's on-par with the claims, but mine will usually last at full brightness for about 35 - 40 minutes. My commute is 45 min long so it's a real bummer. It's currently 5°C outside so you can't blame any "temperature-related power loss" either. It's a pitty though, as exposure is - afaik - the only ones giving timing indications.
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Now on the things I liked
- It comes in a nice box
- This thing is built like a tank
- It's bright, that's for sure.
- It's a beauty, how dumb it may sound
- The customer service, although not very usefull for my requests regarding customs, was very reactive.
- I liked that the company is in the UK, not some chinese retailer. Nothing against China, just liked the fact that the lamps are built close to where I live.

Date of experience: November 24, 2023

I returned a great but, I thought, faulty bike helmet light to the retailer who said it was fine. I disagreed then broke the light frustratedly trying to make it work. As a last hope, I returned it to Exposure. They repaired it FOC and returned it super promptly with a very polite note which made me realise I'd never actually followed their printed instructions for switching it on (with a double press). Sorry and thank you, Exposure Service Team.

Date of experience: December 21, 2023

Excellent Exposure link mk2 light for helmet. So bright for the size of it. Really robust item. Had slight issue with mount and customer service sorted this out with such understanding and speed that I feel compelled to give 5stars on here. Excellent product and possible even better customer support !

Date of experience: December 16, 2023

5* Customer Service and longevity of their products makes them only bike/adventure light company that i choose for my sport activities. Warranty repairs are top and they reply by email within minutes.

Date of experience: December 01, 2023

I have been using three old Exposure lights (Toro, Joystick & RedEye) regularly throughout the last 11 years & found them to be high quality as they are durable & provide excellent performance. I then bought a Joystick Mk15 & an impressed with the 1,100 lumens output for remote mtb rides. When I have returned items for servicing the response from Matt & his colleagues in the workshop has been first class.

Date of experience: November 14, 2023

I have been using Exposure's lights for the past couple of years without incident. Quite simply, they are the best lights I've had. However, one of the bands on the light broke off. I contacted Exposure asking if I could buy another via email and received a rapid response. Unfortunately, they did not sell them separately but there were happy to send them free of charge. Awesome customer service...

Date of experience: June 23, 2023

Products cost but are top notch but it's when they break you really find out how good the company is. Probably the best customer service out there. Quick to repair or replace. Everyone you speak to on the phone is most helpful would highly recommend

Date of experience: September 14, 2022

I have used exposure lights and service department a couple of times over the years , and they are second to none one of the best customer service departments I have ever used. Absolutely fantastic.
Spend your money buy the best with total piece of mind.
I will never buy any other light package for my bike!

Date of experience: August 24, 2022

Fantastic customer service on the run up to Christmas, so a busy time of year.
Sent my old Race MK7 in for a switch repair. Received back today and working fine. Great communication from Matt on the work. Very reasonable cost too, expected to pay more.
I also have a Joystick, Race15 and flash/flare. can't fault them

Date of experience: December 23, 2021

Really disappointing "Link" bike lights.

Almost unusable because of the poor design.

Lack of pure strobe mode.

Excess of fiddly useless modes.

Poor battery life.

Avoid.

Date of experience: September 23, 2021

Fantastic customer service experience combined with having the best products in the market mean I wouldn't look at any other brand for bike lights.
The planned obsolescence model of many modern product businesses does not appear to be adopted by Exposure; they quickly and easily repaired my front light when it developed a fault with only basic information requested and at no cost. Any business promoting repair and reuse instead of throw away and buy again must be given the positive recognition they deserve.

Date of experience: August 21, 2021

My bike lights, which are several years out of warrenty, recently stopped recharging, I contacted customer service who asked me to return them, within a couple of days they advised that the lights could be repaired at a very resonable price, as my lights were out of production they also offered me a new pair of lights at a discounted price. I have taken the new lights

What a great attitude and customer service for a very small customer.
I highly recommend using these guys, also I must say that the products are of great quality

Date of experience: July 09, 2021

So frustrating- had this one back at the factory before but still doesn’t work as advertised - impossible to turn on or off FFS sort it out

Date of experience: May 27, 2021