Exercise.com Reviews 246

They have been nothing but patient and helpful from the first information call to the continued support along the way. I literally have nothing negative to say about my experience so far. Layne in particular has been amazing and so sweet to work with! She's always able to help!

Date of experience: June 11, 2025

It’s very easy to get in touch with support and our onboarding team. It’s been a much better experience than with our last management software company.

Date of experience: June 12, 2025

First of all, shoutout to Sage especially through the entire process of helping me get set up with my online coaching app for my business. From dealing with issues w/ Apple, technical difficulties, and obstacles that challenged my business at every turn, she helped me through each hurdle with incredible guidance and extreme timeliness. I was worried that my app wasn’t going to be done in time for launch, but she ensured to make it happen two weeks early!! The team is amazingly helpful and exercise.com as a whole is 100% worth it.

Date of experience: May 23, 2025

Sage has been a lifesaver with our technical onboarding. Investing in the additional help with setting up our Apps was the BEST decision ever! The process has been easy (on our part), which is what every business strives for. We can't thank Sage enough for what a great resource and partner she has been!

Date of experience: May 22, 2025

We've been using Exercise.com for the past five years at Relentless Sports Performance, and the experience has been outstanding. The platform is intuitive, reliable, and user-friendly (even for those who aren't tech-savvy).

A special thanks to Jackie Simpson, whose exceptional support has made a huge impact on our business. Her ability to problem solve and streamline our processes have been invaluable. She's felt like an extension of our own team, and we truly appreciate everything she brings to the table. Thank you, Jackie!!

Date of experience: May 14, 2025

I have been working with Exercise.com for five years and they have helped solve all of my gym's pain points. I am able to combine scheduling and workout delivery in one platform and it has been a game changer.

Jackie was amazing in the onboarding process and has been there for us every step of the way since!

Date of experience: May 14, 2025

Working with Sage has been hands-down the best onboarding experience I’ve ever had. She’s incredibly responsive, proactive, and detail-oriented—always one step ahead with thoughtful follow-ups and solutions before I even have to ask. Her initiative and commitment to making sure everything runs smoothly are unmatched. If you’re looking for someone who truly takes ownership and brings a high level of professionalism to client success, Sage is it.

Date of experience: May 13, 2025

Layne made the app creation process really easy ! She was very helpful and went above and beyond for me! Without her I would not have finished in time for a deadline so she is greatly appreciated !

Date of experience: January 01, 2025

I’ve been going through the onboarding and initial stages with Exercise.com over the last 7 weeks. Sage & Doug have been great at helping me navigate & understand the process to get up and running. I look forward to the final product.

Date of experience: April 22, 2025

The customer support has been amazing. I have been working with Sage and she has been awesome! She is very responsive and thorough and helped me with all my onboarding needs. Top notch support!

Date of experience: April 21, 2025

The team at exercise.com is top notch. The level of service and knowledge the whole team has is incredible. Everyone is so nice and organized. I was nervous at first making a platform change, but they have made it such an easy transition. I can't imagine going anywhere else now. Exercise.com has a customer for life! Thank you to each team member who has helped me thus far! Excited to continue to grow!

Date of experience: April 18, 2025

I have had nothing but the best experience working with exercise.com! Everyone on the team has made everything so easy and smooth to help me expand and build my business. Layne is so knowledgeable, helpful, patient and responsive. I have already gotten at least one of my co workers to sign up.

Date of experience: April 15, 2024

As an admin user of Exercise.com I sometimes have questions that require some coaching or tech support. I know that if I ask Layne for help she will always respond quickly and be able to resolve my issue herself or by involving other departments. I never have to dread asking for help.

Date of experience: March 14, 2025

Layne and the Exercise.com team have been a huge help in creating an app that services everything we need for our business! Great experience

Date of experience: March 31, 2025

Great support! Layne, our account manager, has been responsive and professional with us, thanks a lot the the continuous support!!!

Date of experience: March 29, 2025

We have truly enjoyed working with Layne to transition our services to their platform. She was always ready and happy to help answer any questions we had far beyond the initial set up of the system. The walk through videos are a great resource to help us ensure that items are set up accurately and great to have to refer back to if needed. Any questions we have she is very quick to answer which isn’t something you always get with other services.

Date of experience: March 27, 2025

The Exercise team was very helpful throughout the entire migration and platform/app set up process. Our Client Success manager Layne was a such a great help and resource to have along the way. We came across some challenges with the platform we were swapping over from but the Exercise team was with us supporting along the way. Very excited for the future opportunities to come with Exercise!

Date of experience: February 17, 2025

My experience with exercise.com over 5-6 months was very poor. I genuinely hope my case was an exception, but it was bad enough that I feel compelled to share.

- I lost 16 online clients during the transition from Trainerize to exercise.com. Many of my clients found exercise.com's app confusing—for example, they struggled to find their workout data from week to week, and messaging was unreliable. I’ve since returned to Trainerize, and 90% of my remaining clients have expressed how relieved they are to be back on a platform that works for them.

- Messaging on the app was a disaster from the start. Only about half of my clients were able to message me through the app. Most messages were routed as emails instead, creating serious communication issues. This went on for six months while the support team repeatedly said they couldn’t replicate the problem. To my shock, they eventually asked to close the ticket despite the issue never being resolved.

- The app’s launch was flawed. Users were able to download all my template programs as PDFs through the web version, leading to significant business losses.

- Communication from exercise.com was extremely poor. My account manager and the technical team were often unresponsive. At one point, I heard nothing from them for over two weeks, even though I had active support tickets with urgent problems during my app’s launch.

In summary, I took a chance on creating an app with exercise.com because they are a leader in the space. Unfortunately, I was let down. Perhaps they’ve become too large and slow to provide the support I expected, even though I gave them six months to address these issues. I do know colleagues who use their services without problems, but based on my experience, I cannot recommend them.

Date of experience: January 01, 2025

All in all, to say my experience is a 5/5 would be lying. Exercise.com is only getting 3 stars from me as we've had a heck of a first year together. Now to be clear, the support I have received 5/5! My Account Manager, Abbie, has been patient, educational and offered her time to help me through each and every curve ball throughout our first year together. However, the onboarding process and lack of communication is where we all went south. Communication is essential and understanding exactly where you are categorized as a paying client into their software is not clearly NOT defined nor presented on paper - so ask questions, get it in writing otherwise expect conflicts and additional fees and you will have to go to upper management to get this done. All in all, I am still with exercise.com it is the best solution I have found for my movement studio and it offers me room for growth and additional features that help me better my business when they work correctly. This is an honest review as they do need to improve on many skills (communication) and in many categories (reporting, waitlist, client notifications - all of which I think they would agree and are working on with tech support to better these areas we have open tickets on). And to be clear, can my clients book with ease - YES! Can we offer programs and do the things we need to do in the studio daily - YES! So far is it worth it - YES!

Date of experience: January 16, 2025

My experience with exercise.com has been nothing short of wonderful. When I first joined I was looking for an option that allowed me the freedom and flexibility of having my own app and managing multiple clients the way I wanted. Layne was amazing helping me get used to the app and anything that came up. All of my clients have amazing experience using the app which is most important to me!

Date of experience: January 16, 2025