I absolutely love these keychains — they’re beautiful, high-quality, and exactly what I was looking for! There was a small issue with the shipping, but the customer service team handled it incredibly... See more
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
Review summary
Based on reviews, created with AI
See what reviewers are saying
Fantastic experience. Really surprised by the product. Smaller than I expected, but it's perfect so you can wear several at once. Missing some charms but with really fast and good support it was resol... See more
Company replied
This is my second time purchasing from this site. This order arrived quick. Everything i ordered was packaged in a nice gift box/holder, great product. I loved it so much, I ordered one for my daughte... See more
I love my bracelet and the charms I got. They seem well made and of good quality and are very beautiful. I would personally have wanted to be able to put them on the bracelet in a more permanent way (... See more
Company replied
Company details
Written by the company
Exchange Life’s 18K gold-plated country & state charms – durable, water-resistant travel keepsakes you can engrave. Buy 3 and get a FREE $60 charm holder plus a $30 travel kit. Loved by 48,000+ travelers – selling out fast, shop now!
Contact info
United States
- +13027416666
- hello@exchange-life.com
- exchange-life.com
4.5
Excellent
579 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
I absolutely love these keychains
I absolutely love these keychains — they’re beautiful, high-quality, and exactly what I was looking for! There was a small issue with the shipping, but the customer service team handled it incredibly professionally and resolved everything very quickly. I really appreciate how they went above and beyond to make sure I was happy with my order. I highly recommend this brand and will definitely be ordering again!
Date of experience: July 07, 2025
Advertisement
I love it
This is my second time purchasing from this site. This order arrived quick. Everything i ordered was packaged in a nice gift box/holder, great product. I loved it so much, I ordered one for my daughter as well. Customer service is amazing, communicating every step of the way.
Date of experience: July 06, 2025
Speedy delivery
Speedy delivery, beautiful quality charms (I am quite fussy in that area of quality), good provider communication, nice collection to have.
Date of experience: July 07, 2025
Cherished piece
The necklace and charms are beautiful and hold special memories for me! It came exactly as described.
Date of experience: July 05, 2025
Reply from Exchange Life
Hi Sarah,
Thank you so much for your kind review!
We’re so happy to hear that your necklace and charms turned out just as you hoped and that they hold special memories for you. That’s exactly why we create these pieces: to help you carry meaningful moments with you.
Your feedback means a lot to us, and as a small business, it truly helps us continue doing what we love.
Thanks again for your support!
Happy with our order.
Received the 1st delivery of the ordered charms. So happy with them. Even got a free gift, free holder and free key holders to it. All great quality.
Date of experience: July 02, 2025
Reply from Exchange Life
Hi Cindy,
Thank you so much for your wonderful review!
We’re thrilled to hear that you’re happy with your charms and that the free gifts added to the experience. It’s great to know that the quality met your expectations.
As a small business, your feedback truly means a lot to us. We’re so grateful for your support and can’t wait to help you with your next order!
Advertisement
Holiday memories you can wear.
Accurate miniature flags that make perfect momentos of travels. Put them on a charm bracelet to have memories you can display.
Date of experience: July 02, 2025
Reply from Exchange Life
Hi Ileatherdale,
Thank you so much for your thoughtful review!
We’re thrilled to hear that the miniature flags made the perfect mementos for your travels. It’s exactly why we create these pieces: to help you carry your memories with you in a meaningful way.
We’re so glad they’re adding a special touch to your charm bracelet. As a small business, your feedback truly means the world to us.
Thank you again for your support. We look forward to helping you add more memories to your collection!
The charms are so cute!!
The charms are so cute!!! The bracelet has high quality. Client support is very responsive and updates you on your orders.
Date of experience: July 03, 2025
Reply from Exchange Life
Hi Michele,
Thank you so much for your lovely review!
We’re so glad you love the charms and that the bracelet quality stood out. It’s also great to hear our support team kept you updated along the way. We always want the whole experience to feel smooth and personal.
Your kind words mean a lot to us. As a small business, reviews like this truly help us grow and keep creating meaningful pieces.
Thanks again for your support!
Really nice!
Fantastic experience. Really surprised by the product. Smaller than I expected, but it's perfect so you can wear several at once. Missing some charms but with really fast and good support it was resolved and I got them quickly. All in all a really good experience. A high recommendation here from Denmark. Looking forward to buying more products!
Date of experience: July 01, 2025
Reply from Exchange Life
Hi Mikkel,
Thank you so much for taking the time to leave this thoughtful review!
We’re really happy to hear the product surprised you in a good way, and that the size worked out even better than expected for wearing multiple charms together. Thanks also for pointing out how quickly we resolved the missing items. That kind of feedback means a lot to our team.
Your support and recommendation from Denmark truly mean the world to us. As a small business, it helps us grow and keep creating meaningful pieces for people around the world.
We can’t wait to send you more charms soon!
Beautiful Charm Bracelet. Excellent Service!
I ordered a charm bracelet featuring several countries I’ve visited over the years, and it was EXACTLY what I was looking for! The charms look exactly like they do online, and the bracelet is super light-weight. I could not wait to wear it today and have already received several compliments.
As for the customer service, it was top notch. I received a keychain instead of bracelet, and when I notified customer service, they replaced my entire order AND gave me new charms to match! Now THAT’S how you run a business! I will definitely be purchasing more charms in the near future.
L
Date of experience: July 01, 2025
Reply from Exchange Life
Hi L,
Thank you so much for this incredible review!
We’re so happy to hear your bracelet turned out exactly as you hoped, and even more excited that it’s already getting compliments. It’s always our goal to create pieces that are beautiful, meaningful, and easy to wear.
And thank you for your kind words about our customer service. We're really glad we could resolve the mix-up quickly and make things right. Moments like this are why we care so much about going above and beyond.
Your support truly means the world to us. As a small business, we’re so grateful for customers like you and can’t wait to help you grow your collection even more.
Advertisement
Nice personalized gifts
Nice personalized gifts, gives a little extra. Customer service is amazing and sweet. Got delivered even faster than I thought. One word amazing!
Date of experience: June 30, 2025
Reply from Exchange Life
Hi Demi,
Thank you so much for your amazing review!
We’re so glad you enjoyed the personalized gifts and that our team could make the experience feel extra special. It’s always great to hear when an order arrives even faster than expected. We do our best to make the whole process smooth from start to finish.
As a small business, your feedback and support truly mean a lot. We can’t wait to help you with more meaningful gifts in the future.
I just received my first order
I just received my order and I was surprised at how nice everything was. I bought several flags and a bracelet and it even came in a nice jewel case. I liked it so much I placed a second order already! I was worried that the flags would end up being big and not be of good quality but I was very wrong. I really like the product.
Date of experience: June 30, 2025
Reply from Exchange Life
Hi Laura,
Thank you so much for this thoughtful and detailed review!
We’re so happy to hear your first order exceeded your expectations, and even happier that it inspired a second one. It means a lot to us that you were pleasantly surprised by the size and quality of the flag charms. We put a lot of care into those details so they feel meaningful without being bulky.
And we’re so glad the jewel case made the unboxing feel extra special. As a small business, feedback like this truly keeps us going.
Thanks again for your trust and support. We can’t wait to send you your next order!
Definitely recommended!
Great experience! The jewelry is lovely, and customer service was excellent. I will definitely be ordering from Exchange Life again soon!
Date of experience: June 30, 2025
Reply from Exchange Life
Hi there,
Thank you so much for your lovely review!
We’re so glad you had a great experience and that you’re happy with both the jewelry and the service. That’s exactly what we aim for with every order.
As a small business, it truly means a lot to hear that you’d recommend us and plan to order again. We can’t wait to help you add even more meaningful pieces to your collection.
Thanks again for your support.
Reply from Exchange Life
Hi Ashley,
Thank you so much for your kind words!
We’re so happy to hear you love your bracelet. It means a lot to us to know the piece made you happy, that’s exactly what we hope for with every order.
As a small business, your support truly helps us grow and keep creating meaningful jewelry. We’d love to help you add more charms or pieces whenever you’re ready.
Thanks again for being part of the journey.
Advertisement
Reply from Exchange Life
Hi Troy,
Thank you so much for your great review!
We’re glad to hear your order arrived quickly and that you’re happy with the quality, and we love the idea that these charms are an upgrade from fridge magnets. That’s exactly the kind of keepsake we hoped they’d become.
Thanks again for your support. As a small business, we truly appreciate it and look forward to helping you grow your collection with future travels.
Great Customer Service
Exchange Life kept in contact with me at every stage so I never needed to worry about where my order was. And the quality of the charms is exceptional.
Date of experience: June 26, 2025
Reply from Exchange Life
Hi Linda,
Thank you so much for this wonderful review!
We’re so glad to hear that the consistent updates gave you peace of mind, and even more thrilled that you’re happy with the quality of the charms. That means everything to us.
We work hard to make sure every part of the experience feels smooth and thoughtful, so hearing that it came through really makes our day.
Thank you again for your trust and support. As a small business, this is exactly what keeps us going.
I love my little charms
I love my little charms. I will continue collecting them. Im hoping to add France, Germany & Ireland within a couple years! I ordered doubles of some of them to share with my daughter. I probably should’ve put in two separate orders so that she’d receive a keychain as well.
Date of experience: June 27, 2025
Reply from Exchange Life
Hi Lisa,
Thank you so much for your sweet review!
We’re so glad you love your charms, and how lovely that you’re sharing them with your daughter, too. That’s exactly the kind of meaning we hope our pieces can carry.
If you ever decide to surprise her with her own keychain, just let us know, and we’d be happy to help. And we can’t wait to help you add France, Germany, and Ireland to your collection when the time comes.
Thanks again for your support. As a small business, it truly means the world to us.
Great product that lives up to the…
Great product that lives up to the promises made, the prestation box is really good and protected the items during delivery
Date of experience: June 26, 2025
Reply from Exchange Life
Hi Robyn,
Thank you so much for your lovely feedback!
We’re thrilled to hear that everything lived up to your expectations and that the presentation box kept your items safe during delivery. We put a lot of care into both the product and the packaging to make sure the full experience feels special from start to finish.
It really means a lot to us that you took the time to share this. As a small business, your support helps us continue doing what we love and reaching more people with meaningful pieces.
If you ever need anything or want to expand your collection, we’re always here.
Advertisement
I love my charms!
I love my charms!! Customer service was so helpful when I forgot to add something to my order. I had a great experience and can't wait to purchase new charms once I travel to new countries.
Date of experience: June 19, 2025
Reply from Exchange Life
Hi GA,
Thank you so much for your kind words!
We’re so happy to hear how much you love your charms and that our team could help when something was missing from your order. That’s exactly the kind of experience we want every customer to have.
It means a lot to us that you took the time to share this. As a small business, reviews like yours truly help us grow and keep creating meaningful pieces for travelers like you.
We can’t wait to help you add new charms to your collection as you explore even more countries!
Frequent order updates
Order updates were frequent and thus very much appreciated.
Date of experience: June 27, 2025
Reply from Exchange Life
Hi Karen,
Thank you so much for your thoughtful review!
We’re really glad to hear the frequent updates were helpful. Keeping our customers informed every step of the way is something we care a lot about, so it’s great to know that it made a difference.
As a small business, feedback like yours means everything to us. If you ever need help with a future order or want to grow your collection, we’re always here to help.
Thanks again for your support.
Memories
It's giving me the memories of all the places my husband and I have traveled to before I lost him.
Date of experience: June 26, 2025
Reply from Exchange Life
Hi Mary, thank you deeply for sharing something so personal with us.
We're truly honored that our charms could help you hold on to those meaningful memories and the places you shared with your husband. That’s exactly why we created these, not just as jewelry, but as a way to keep special moments close.
Your message touched all of us here. As a small team, it means everything to know that something we made can carry that kind of meaning.
If there’s ever anything you need, or if you'd like help adding more charms to your collection, we’re always here.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.