Verified
the roses are beautiful, they smell like real flowers, but the packaging damages their beauty, since it has a white foam stick to hold it, which covers the decorative box where the roses come. becaus... See more
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Verified
Initially I was skeptical of this... after all, how could LIVING ROSES live and stay fresh and fragrant for a year or more, without needing water, care, fertilizer, and additional care. Then I met a... See more
Company replied
Verified
I had an amazing experience with Eternal Roses! Jazmine was extremely helpful over the phone and very patient. They even accommodated me during their off day. The owner gave me my order but double che... See more
Company replied
Verified
Was a bit smaller than I had anticipated for the price, on top of having to pay a ton of duty at my doorstep as I am from Canada. No big deal however, when I opened the package one of the roses was co... See more
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Company details
- Gift Shop
- Corporate Gift Supplier
- Decoration and Interior Design Store
- Dried Flower Shop
- Flower Designer
Written by the company
Eternal Roses® brings luxury roses to everyday life by preserving real fresh roses and creating arrangements that are perfect for home decor or floral art!
Contact info
705 Bedford Ave, 11710, Bellmore, United States
- 8884402255
- sales@eternalroses.com
- eternalroses.com
3.7
Average
143 reviews
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Verified
My mom received this as a gift and I…
My mom received this as a gift and I thought it was lovely. then I sent one to my friend and she loved it! Perfect rose in a pretty little pot and the box it comes in is just as nice!
Date of experience: August 26, 2022
My purchase delivered on Friday.I am…
My purchase delivered on Friday.I am satisfied.
Date of experience: September 16, 2022
Verified
Received my order today beautiful red rose
Received my order today . It is beautiful. I am very satisfied with it.
Date of experience: September 08, 2022
Verified
Unacceptable damaged roses
Your roses were delivered damaged and your response to my requests were never followed through. Didn’t receive timely responses and there was negligent customer service to address my requests.
I had trusted in your product and your service.
Never again will I purchase.
Rosemary Arevalo
Date of experience: September 01, 2022
Reply from Eternal Roses®
Hello! We apologize for any inconvenience you may have had with our service. We see that our Customer Service team has in fact been in touch with you and hope that the issue can be resolved accordingly.
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Verified
requested cancelation and go no reply
I requested a cancelation and received neither reply nor refund with a full month to go before delivery date.
What I did get was a request to rate customer service... so 0 stars for 0 response I suppose. Just about as disappointing as why I had to cancel in the first place.
Date of experience: August 31, 2022
Reply from Eternal Roses®
Hello. Review of your order shows that a request to cancel is in process. As the request was only recently received, it does take time to go through our system. A reply to your request is forthcoming once the cancellation has been completed. Leaving this kind of review for a business that is doing what you asked after a custom made item has been prepared for you is unusual. While we wish you the best, please enjoy your online shopping at other retailers in the future.
Verified
Delivery was 5 days late
Delivery was 5 days late. Waste of giving a gift when it doesn't arrive on time or near the date.
Date of experience: August 30, 2022
Reply from Eternal Roses®
Hello, We see that your order was placed on a Monday and shipped the following day with your chosen method of UPS Ground. As shown during checkout, this transportation method is 3-5 business days. As the item shipped out on schedule, within 24 hours, and with the chosen method of shipping made by the customer, the delivery issue cannot be attributed to our company. While we are sorry for any inconvenience, review of the transit time for this method of shipping could have changed the outcome of this delivery.
Verified
My daughter absolutely loved the roses.
Date of experience: August 29, 2022
Reply from Eternal Roses®
Thank for letting us know!!
Verified
Great experience!
My order arrived on time and was absolutely perfect!
Date of experience: August 25, 2022
Reply from Eternal Roses®
Wonderful, thank you for sharing!
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Verified
It was not on time but still gorgeous.
Date of experience: August 23, 2022
Reply from Eternal Roses®
Hello and thank you for letting us know, we apologize for any delay in delivery and will work to improve any process that may have led to this inconvenience.
Verified
I got charge a $50 delivery fee for a…
I got charge a $50 delivery fee for a next business day delivery. I will never again and do not recommend. Tried calling the store no one picked up during business hours. It’s all a fraud
Date of experience: August 23, 2022
Reply from Eternal Roses®
Hello! Review of your order shows that you selected our local delivery option which in which that was the fee. We offer many options for shipping and delivery, and allow each customer to choose from any available option. We also responded to each of your emails and explained this at that time. Please provide the full information when offering your review. All reviews are appreciated and helpful when they are honest and complete. Thank you!
Verified
First time experience with internal…
First time experience with internal roses. Not computer savvy overheard about these roses so thought I would try them for my mom‘s birthday and went on the website and they delivered exactly what I asked for exactly when they said it was they have confirmed with emails they keep up with things 100% satisfied and look forward to sending more roses like this to my family and friends well worth it thank you. P. S. For not being computer savvy I thought the website was very easy to navigate thank you
Date of experience: August 22, 2022
Reply from Eternal Roses®
Thank you for taking the time to write about your experience, it means a lot that you did.
Verified
Sent an arrangement for a colleague who…
Sent an arrangement for a colleague who lost her mother. She was overwhelmed with delight at her gift. She said it was absolutely lovely!
Date of experience: August 20, 2022
Reply from Eternal Roses®
We are always glad to hear that about how people can help in times like this, nice to know we were a small part in helping lift their spirits.
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Verified
Super easy to order and the roses…
Super easy to order and the roses arrived on time and in great shape.
Date of experience: August 19, 2022
Reply from Eternal Roses®
Very glad to hear about your experience, thank you for sharing!
Verified
I paid for expedited shipping because I…
I paid for expedited shipping because I needed before I went on a trip. It showed up a day late and I couldn't give the gift until after I got back
Date of experience: August 17, 2022
Reply from Eternal Roses®
Hello! Review of your order shows that it was made at 4:42 pm on the 8th and shipped out the next day, meeting our stated 24 hour window, with the shipping option chosen. No issues with the UPS service were reported. Please feel free to contact UPS about their delivery services to you and provide a review with them. Thank you!
Verified
Old looking roses
Roses looked old and the edges of the petals were cracked and broken. Very disappointed after all the money I spent on them. I expected better.
Date of experience: August 15, 2022
Reply from Eternal Roses®
Hello! Records indicate that our Customer Service team has requested photos of this issue in order to verify. Once reviewed, we will see what assistance can be provided in this regard.
Verified
The roses are beautiful and smell…
The roses are beautiful and smell great. Strongly recommend these beautiful roses.
Date of experience: August 08, 2022
Reply from Eternal Roses®
Thank you for letting us know! We are happy that you have had such an experience with us.
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Verified
Ordering process was a breeze
Ordering process was a breeze, product arrive, beautiful packaging.
I would recommend this to anyone looking for a special gift for that important person in you life!!!
Date of experience: August 03, 2022
Reply from Eternal Roses®
We appreciate you offering this review and are very happy that you found everything as perfect as you had expected.
Verified
Absolutely loved it
Absolutely loved it! Color is very vibrant and it smells amazing
Date of experience: August 02, 2022
Reply from Eternal Roses®
Wonderful news!!
Verified
They sent the wrong card to the wrong person
They sent the wrong card.
Needless to say, it was not well received
Date of experience: August 01, 2022
Reply from Eternal Roses®
Thank you for letting us know about this issue. Review of the order shows that Customer Service has already reached out to you in this regard.
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