Thank you for taking the time to share your experience with us. First and foremost, we want to express our heartfelt sympathy for the challenges you and your wife have been facing. A diagnosis of stage 4 bladder cancer and the difficult medical journey that follows can be overwhelming, and we truly understand how important it is to find the right care and support during this time.
At Envita, we are deeply committed to providing personalized and innovative treatment options for our patients. We sincerely regret that your experience did not meet your expectations. Transparency is a core value of our practice, which is why we clearly communicate our consultation process and associated fees upfront. Our initial consultation fee covers a comprehensive review of the patient’s medical history and allows our team to determine if our approach aligns with the patient’s needs before proceeding with treatment recommendations.
We understand that making treatment decisions, especially post-surgery, requires time and careful consideration. While our consultation fee is non-refundable, we strive to ensure that all potential patients feel supported and informed every step of the way. We regret any delays in communication you experienced, as we aim to provide timely responses to all inquiries.
Your feedback is invaluable, and we appreciate the opportunity to reflect on how we can continue improving our patient experience. If there is anything we can do to assist you further, please do not hesitate to reach out. We truly wish you and your wife strength, healing, and the best possible care in your journey.
