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The product was not as described and was incomplete. It was a Christopher Knight patio umbrella with LED lights, including base. Only the umbrella was sent—no base—and it did not include lighting. Cus... See more
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Review summary
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I was a little worried after I read some online reviews about English Elm and saw some shipping damage photos. However I was pleasantly surprised when my king size bed frame showed up 2 weeks later (s... See more
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They were supposed to be on back order, but they arrived earlier than expected. They are absolutely beautiful and the quality is exceptional. We love them!
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The website is easy to navigate. The bed is beautiful, even better than the photos. The shipment was delivered within days of placing the order. Everything was in perfect condition. The only (minor) c... See more
Company details
- #146 of 174 best companies in Furniture Store
Written by the company
Whether you're looking for a signature heirloom item to pass down or something to fill out your modern loft, English Elm has both transitional and contemporary furniture and home goods covered!
Contact info
Chicago, United States
- 312-487-1356
- sales@englishelm.com
- englishelm.com
4.0
Great
1K reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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AVOID! Incomplete and Wrong item
The product was not as described and was incomplete. It was a Christopher Knight patio umbrella with LED lights, including base. Only the umbrella was sent—no base—and it did not include lighting. Customer service has not responded to my inquiries.
Date of experience: July 02, 2025
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They were supposed to be on back order
They were supposed to be on back order, but they arrived earlier than expected. They are absolutely beautiful and the quality is exceptional. We love them!
Date of experience: July 02, 2025
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I received my bed frame!
I received my bed frame! It is beautiful and for the most part simple to assemble. Only slight issue!
Date of experience: July 02, 2025
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Did great!!
Date of experience: July 02, 2025
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Shipped the wrong item
Shipped the wrong item. Contacted them thru email. They said it take 4 to 7 weeks to process the claim. I have heard nothing else. Seems as if they are doing nothing. And don't care.
Date of experience: July 02, 2025
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Communication and efficiency is top…
Communication and efficiency is top tier.
Date of experience: July 02, 2025
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Truly worst CX in history
Scenario:
Ordered in-stock, $400 lamp May 31. Arrived June 15 with a factory-deformed bulb socket. The socket is tilted 5 degrees, clear as day. Immediately look for customer service chat or phone number on English Elm’s website, but English Elm offers neither. It instead requests at least 2 emailed photos per the English Elm returns page. Gladly provided 3. That wasn’t enough. English Elm next said it needed shipping box photos. Provided 7 box photos. A return label can next be generated, right? No. Was told it may be another 5-7 days to receive a “first response,” a timeline that aligns with that of English Elm’s manufacturer’s and shipper’s. (What the heck?) Regardless, wait 8 days, no response. Reach out and receive reply that customer service’s response was mistakenly saved in draft. Sure. Ask for my money back and receive it. Wasn’t told what to do with the lamp, so I reached back out for a return label. “Please donate it and then send us donation receipt.” Translated, English Elm doesn’t want to spend a dime to help you return its product, but at your cost it will want you to find a way to help the company financially benefit from a donation. So, we set the lamp aside thinking we’ll get to it. Then 7 days later get email from English Elm asking for donation receipt…
Key Takeaway:
Wow. Just wow. Unbelievable on all accounts. English Elm customer service can’t reply when it matters to the customer. It can only reply when it matters to the business, and when the customer can pay out of their own pocket to help the business. Throughout it all customer service never even addressed me by name, nor did it offer any future discount for the awful product and experience. What a truly terrible company.
Date of experience: June 13, 2025
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Great Experience
The chair arrived quickly and included all the parts. It also was beautiful and easy to put together! Love it.
Date of experience: July 02, 2025
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Ordered night stands and they arrived…
Ordered night stands and they arrived in 2 days!
Date of experience: July 02, 2025
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Great Pillow!
The website was easy to use, the pillow shipped quickly, and was delivered quickly as well! I gave the pillow as a gift and the recipient loves it!
Date of experience: July 02, 2025
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Rug is gorgeous
Rug is gorgeous. The colors are amazing and it's very soft and comfortable to walk on.
Date of experience: July 02, 2025
SCAM
SCAM! Placed an order, never received it for several months, they jack up the prices and then canceled my order.
Date of experience: June 23, 2025
Reply from English Elm
Hi Ashu! We’re truly sorry to hear about your experience—it’s completely understandable to feel frustrated and disappointed after waiting so long without receiving your order. This is not the experience we want for our customers, and we appreciate you bringing it to our attention. Please know we’re committed to resolving issues fairly and improving our communication and processes. If there's anything still unresolved, we encourage you to reach out to us through email—we're here to listen and help.
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These expensive pillows I bought are…
These expensive pillows I bought are absolutely junk.
Date of experience: June 02, 2025
Reply from English Elm
Hi Jamie! We’re really sorry to hear that the pillows didn’t meet your expectations—especially given the price. That’s definitely not the experience we want for our customers. Your feedback is important and will be shared with our team to help improve product quality moving forward. If there’s anything else we can do to support you, please don’t hesitate to reach out—we’re here to help and committed to resolving concerns quickly.
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Product is wonderful but no…
Product is wonderful but no notification had no idea what was going on
Date of experience: June 10, 2025
Reply from English Elm
Hi Joy! We're so glad to hear you love the product, but we’re sorry for the lack of communication during the process. We completely understand how frustrating it is to be left in the dark after placing an order. Your feedback is appreciated and will help us improve our notification system. If you ever have any questions or need assistance, please don’t hesitate to reach out—we’re here to help and committed to keeping you informed every step of the way.
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I didn’t get a single update unless I…
I didn’t get a single update unless I reached out. My order didn’t match the shipping policy.
Date of experience: June 17, 2025
Reply from English Elm
Hi Ashley! We're really sorry to hear about the lack of updates and the shipping experience not aligning with expectations. We completely understand how frustrating that can be. Clear communication and accurate timelines are important, and your feedback helps us improve. Please know we're committed to resolving issues quickly and providing better transparency moving forward. If there's anything still unresolved, feel free to reach out to us directly—we’re here to help.
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good
nice services from English elm,
customer care is responding always.
Date of experience: June 02, 2025
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Super fast delivery!
The website is easy to navigate. The bed is beautiful, even better than the photos. The shipment was delivered within days of placing the order. Everything was in perfect condition. The only (minor) complaint was that we had no idea how long it would take to get the item in advance or even upon placing the order -- we were left wondering, and then several days later got a notice it had shipped. Def not the norm for furniture, and a little tricky for us as we travel a great deal, but it all worked out in the end. Thank you to Engilsh Elm
Date of experience: June 02, 2025
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Good service
The rug I ordered ended up being backordered but customer service was polite and helpful
Date of experience: June 02, 2025
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