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Endurance Reviews 11,252

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TrustScore 4 out of 5

4.0

Insurance Agency
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Review summary

Reviewers had a great experience with this company. Many consumers appreciated the kindness, patience, and helpfulness of the staff, especially highlighting their ability to explain everything clearly and make customers feel safe and well-informed during the application process. People also mention the good customer service, with agents like Jake Birch being specifically commended for their instrumental role in resolving challenging situations with thoughtful solutions. However, some consumers report claim denials, citing reasons such as exceeding mileage limits or alleged pre-existing conditions. Some reviewers express frustration with payment issues, including difficulties with credit card changes and unexpected late fees. A few customers also report deceptive sales practices and difficulties in canceling their contracts, including the need for notarization. There are also mixed opinions regarding the warranty coverage and service provided.

Based on reviews, created with AI

See what reviewers are saying

Rated 3 out of 5 stars

Have not bought anything yet but it seems to me that the only good reviews are from people that get a sense of security from buying things. The bad reviews come from people that actually have problems... See more

Rated 5 out of 5 stars
Verified

It was to get enrolled the agent was very informative and explained everything to me. I would recommend Endurance to anyone that the warranty has expired. I know from friends and family members that h... See more

Rated 5 out of 5 stars
Verified

Fantastic man, Matt Lestinski was so kind and helped me so much. Very difficult to make decisions now, after my Husband's passing. Matt was compassionate and let me ask lots of questions and take my t... See more

Rated 1 out of 5 stars

Tried to get a quote for my vehicle online filled out the information requested, then was told I had to call in. Hit the call me button and had a call with in 10 seconds from some one who was obvi... See more

Company details

  1. #94 of 98 best companies in Insurance Agency
  2. #196 of 205 best companies in Financial Consultant

Written by the company

When your auto manufacturer’s warranty is about to run out or has run out, you’re responsible for any mechanical breakdowns your vehicle incurs. That can lead to thousands of dollars in auto repairs. Endurance can shield you from those high costs with a vehicle protection plan that will pay the mechanic directly for parts and labor.

Written by the company

Contact info

4.0

Great

TrustScore 4 out of 5

11K reviews

5-star
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1-star

Replied to 33% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot
Rated 5 out of 5 stars
Verified

I signed up

I signed up. I was treated with respect by a nice and knowledgeable agent. The call was followed up by a second call for a confirmation of my vehicles milage.
Thank you.

Date of experience: July 03, 2025

Rated 5 out of 5 stars
Verified

Great asset protection!

I'm very thankful for endurance because they were able to insure my commercial livery vehicle. Very affordable and I would definitely continue to use them.

Date of experience: July 03, 2025

Rated 5 out of 5 stars
Verified

Customers service was very pleasant and…

Customers service was very pleasant and a real person to talk to and help me out with a good plan overall a 5 stars until I half to used it to fix my truck that’s when I know yall are a great company but when that time come hope y’all there for me thank you have a great day

Date of experience: July 03, 2025

Rated 5 out of 5 stars
Verified

Satisfied

The gentleman I spoke to was very thorough in his explanations on how it worked and said if I had any other questions or concerns to reach out and he would be able to help in anyway

Date of experience: July 03, 2025

Rated 1 out of 5 stars

Stay away from this Extended Warranty!!!

Stay away from this extended warranty if you want an honest extended warranty. I purchased this extended warranty back in 2021 when I made a purchase for a 2019 ram 2500 with a diesel engine. I looked up extended warranties at that time this seemed to be one of the top extended warranties based off of reviews, so I purchased an extended warranty from them. I was advised everything was covered come to find out later on down the road DEF is not covered with the extended warranty I was being lied to right off the bat. My last issue with them is just the icing on the cake in May of 2025 I had a check engine light on took it to the Rockwall dodge. We are in July of 2025 and my vehicle is still there. I take care of all my vehicles as far as maintenance, change oil, filters all that stuff things that I can do on my own I do it versus paying somebody for something that I can do. Taking it to Rockwall dodge there are three codes that was causing the check engine light to come on. One was the turbo another was the DEF the last one was the transmission. A James Younan of endurance is handling my claim. I have yet spoken to James he has not responded to me via e-mail or via phone not once even though I've reached out and left messages and emails. Christina is handling my service at Rockwall Dodge. She's reached out to James and James has told her that I had to I had to authorize so many hours of tear down for the turbo to see what was the failure in the turbo to see if it's covered as well as I had to authorize 9 hours of teardown for the transmission to see what was the cause of failure which mind you every hour of Labor is $210.00 and which if they don't cover I am responsible for. Once James of Endurance got the diagnosis from Christina at Dodge he then asks for service records for the transmission. My vehicle was due for a transmission service at 120k its at 129k but I got that service done at 114k at a local shop near my house. James with Endurance declined my transmission repair due to the receipt being a receipt that was written out. To me this was backwards they should have asked for all the maintenance receipts first before making me authorize 9 hrs of tear down. Again, James of Endurance hasn't even spoken to me not even via email. I would stay away from this company at all costs. They just take your money and don't care about customer service at all.

Date of experience: May 07, 2025

Rated 5 out of 5 stars
Verified

Piece of mind,the endurance kind

I have a nice car and im a disabled senior,with the bit of money I get,I couldn't afford to replace most anything if my car has problems,endurance i believe will help take the stress off of my mind,I can't be without a way to go places,thank you endurance,I look forward to the years ahead with some security

Date of experience: July 05, 2025

Rated 5 out of 5 stars
Verified

Awesome

Knowledgeable assistance. Patient with my questions. Fully explained all to me.

Date of experience: July 03, 2025

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