Encompass Reviews 4,465

After falling victim to a crypto-related scam, I was emotionally and financially distressed. I came across keytracelabs and decided to reach out. From the beginning, their communication was clear, respectful, and professional.

They did not make unrealistic promises, but the company on my bio guided me through the process with honesty and transparency. I appreciated how they handled everything with patience and consistent follow-ups. Over time, they were able to help me trace and recover a portion of my lost funds, which I honestly didn’t think was possible.

While no recovery service can guarantee 100% results, my experience with keytracelabs was surprisingly positive. I’m truly grateful for their assistance, and I hope others in similar situations will be able to find the same level of support.

Thank you again.

Date of experience: June 20, 2025

LaShawn helped me immensely and her expertise showed over whelming knowledge in her products. I Will call again for her great service !
Lou Pergiovanni
Waterford, Ct.

Date of experience: June 30, 2025

Just wanted to thank Encompass for their what is really a service and commitment - the only two countries where the exact part (SAE 996530009582 (17000097) ALUM/POL.V2 PRES/MECC.FILTERHOLDER) I (based in Azerbaijan) needed are the UK and USA, the latter being twice less expensive, ordered with Encompass, it took time, but worth it; thanking Encompass once more for caring

Date of experience: June 28, 2025

Ordered a replacement part for LG oven on May 28, 2025. When package arrived a substitute part was enclosed - NOT what I ordered. Could not use. Spoke w/Jacquil Hudson who said he would send a shipping label for returning package. Did NOT receive that label. Called again and return shipping label was sent. Took package and label to Fed Ex drop off site. They took both; Unfortunately I did not think to get a tracking number or receipt of any kind. Time passed (it is now June 26); no word from Encompass. I called yesterday; advised to go to drop offsite I’d used to inquire about package. After some time staff found it- mailing label was from Encompass to me; staffer said it appears Encompass received the package and sent it right back to me!!!!!! I called earlier today; explained situation and was told I’d be emailed a NEW shipping label. Waiting for that; when/if I am able to return this box, I want a new part for my stove. NO SUBSTITUTES. Or my money back. if I knew I could get the part elsewhere I would order from that source.

Date of experience: May 28, 2025

I wanted to take a moment to recognize the outstanding customer service I received from Lagarius Whiteside.
Initially, I had ordered two vent connector parts for my Medina Air Conditioner through an online retailer, Genuine Replacement Parts. I was charged $66.95, but unfortunately, the wrong part was delivered. When I contacted Genuine Replacement Parts to resolve the issue, I had a frustrating experience—the representative was dismissive, repeatedly spoke over me, and ultimately disconnected our call.
Seeking a resolution, I reached out to Midea, who directed me to Encompass Parts. From the start, the communication with your team was smooth and professional. Lagarius Whiteside exemplified patience and attentiveness, allowing me to explain my situation in full. Not only did he provide me with the correct part numbers and process my order accurately, but he also went above and beyond to ensure I was properly assisted. He discovered that my email address had been misspelled, which had prevented me from receiving my original invoice.
In an incredible show of customer care, Lagarius arranged for me to receive a refund for the incorrect part—without requiring me to return it! His kindness and efficiency reassured me that I was a valued customer, something that unfortunately feels rare in customer service today.
I sincerely appreciate Lagarius’s professionalism and commitment to resolving my issue. Encompass Parts is fortunate to have such a dedicated team member, and I wanted to ensure his exceptional service was recognized.

Date of experience: June 09, 2025

I had ordered a replacement of a remote control that was lost. And would like to take the opportunity to thank you for the speedy service of getting the replacement to me. This is the first time I had used your service's and do appreciate how fast I received it. It works well with the window A/C (replacement remote). Now I don't have to get up out of the bed and change the functions or dim the display.
Thanks again for the reliable service your company offers

Date of experience: May 31, 2025

There was an error in my order and Ashley quickly corrected it. She was both helpful and professional in every regard. Highly recommended.

Date of experience: May 29, 2025

Genedel Lopezon was very professional and quickly had my replacement remote shipped out and was delivered with the next few days. Thank you Genedel

Date of experience: May 12, 2025

Alexis was awesome. She was patient and answered all my questions. Tried going to eBay to save money, what a big mistake. Wished I would have done it right to start with. Thanks Alexis for all your help.

Date of experience: May 21, 2025

Derrick was extremely friendly and professional in all aspects of handling my issue. He took his time to research the replacement part I needed to ensure that I got the correct part. The entire experience with Derrick far exceeded my expectations. Thank you!

Unfortunately, the shipping has been TERRIBLE! It's been ten days since I placed the order and the part has still not shown up. Tracking the order on the FedEx site it indicated that it's supposed to be delivered today. I'm optimistic that will happen.

Date of experience: May 09, 2025

Simon was great. He helped me order the part for my washing machine. He made it so easy. No wait time and no hassle.

Date of experience: May 16, 2025

Brian was very helpful, friendly and took care of what I needed to order.

Date of experience: May 16, 2025

Date of experience: May 16, 2025

Lily Jacob was very helpful in identifying and ordering part I needed for my refrigerator.

Date of experience: May 16, 2025

Cristelyn Paclipan took my order for a Samsung remote control. She was very polite.

Date of experience: May 14, 2025

The customer service representative Simon Espiritu was able to assist me and he is very patient and knowledgable. Highly recommend!

Date of experience: May 16, 2025

I am very please with my contact eith Armand. He was very sweet and found the replace part I need for my LG air purifier. The original part I understand is discontinued but he found a replacement part that he said will work. He placed my order and said it should be here in 3-5 days. I'm very please with the service. I wish I'd of found them sooner.

Date of experience: May 16, 2025

Date of experience: May 16, 2025

May Ann was helpful and patient. Did some trouble shooting over the phone.

Date of experience: May 15, 2025

I was introduced to Chris Bell. She was delightful and very informative. I appreciate her hard work to be able to assist me with my problem.

Date of experience: May 15, 2025