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Enchanting Travels Reviews 2,570

TrustScore 5 out of 5

4.9

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Review summary

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its seamless planning and attention to detail in crafting personalized holidays. People appreciate the responsiveness and attentiveness of the travel representatives, who listen carefully to their needs and preferences to create unique and unforgettable experiences. Consumers highlight the exceptional service provided by the staff, who are described as knowledgeable, patient, and accommodating. Reviewers also value the flexibility in the itineraries, allowing them to explore at their own pace and discover hidden gems. The quality of accommodations and transportation is consistently praised, with many customers noting the central location of hotels and the professionalism of drivers and guides.

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Rated 5 out of 5 stars

We had a wonderful experience in Costa Rica thanks to Enchanting Travels! In 8 days we saw 4 different areas of the country- we saw waterfalls, volcanoes, rainforests, cities, beaches. It was exactl... See more

Rated 5 out of 5 stars

I normally don't use travel agents to book tours as I've been an independent traveler for a long, long time. But an African safari is a little more complicated. Enchanting travels made it easy with i... See more

Rated 5 out of 5 stars

We had an amazing anniversary trip to Italy planned by enchanting travels. Every aspect of the trip was great! We had a stay in Rome, a Tuscan Villa and then the final leg in Florence. All of the hote... See more

Rated 5 out of 5 stars

Our trip to Ireland planned and orchestrated by Enchanting Travels was fantastic. We had a private driver/guide which was essential in small roads and for us the wrong side of the highway. The itinera... See more

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Company details

  1. #7 of 25 best companies in Tour Agency
  2. #10 of 78 best companies in Tour Operator

Written by the company

Experience the world the way you want to, with a custom-made vacation that’s uniquely yours. For 20 years, our award-winning team of travel experts have crafted over 60,000 dream trips to more than 80 destinations. Discover private luxury travel, crafted for you.

Why Choose Enchanting Travels?

Written by the company

It's Your Vacation. Your Way.
A custom trip that's uniquely yours, crafted with the help of a dedicated destination expert.
Discover Unforgettable Experiences
Our experts have a deep local knowledge, with hand-picked activities we've personally tested ourselves.
We're With You at Every Step
From trip planning to 24/7 in-destination support, you'll always talk to the dedicated team you trust.

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

We had a wonderful experience in Costa Rica!

We had a wonderful experience in Costa Rica thanks to Enchanting Travels! In 8 days we saw 4 different areas of the country- we saw waterfalls, volcanoes, rainforests, cities, beaches. It was exactly what I was looking for with my 3 kids (16, 18, and 21). A perfect combination of animals, adventure and beauty. I never could have planned this on my own - a special thanks to Allison Felfoldi and Claudia Coral. If I could give more than 5 stars, I would! And I look forward to using Enchanting Travels again for future trips!

Date of experience: June 13, 2025

Rated 5 out of 5 stars
Verified

Great trip planning

We already knew Enchanting from a prior trip to India (best trip ever) and this time Bo Crew understood perfectly our preferences and expectations to plan a great itinerary for Malasia and Singapur.

Date of experience: June 30, 2025

Rated 5 out of 5 stars

5 stars experience

I normally don't use travel agents to book tours as I've been an independent traveler for a long, long time. But an African safari is a little more complicated. Enchanting travels made it easy with its recommendations and itinerary and we ended up with safaris that were unbelievable experiences. ET was super responsive and aimed to please us every step of the way and kept in constant contact with us. You won't be disappointed.

Date of experience: July 03, 2025

Rated 5 out of 5 stars

Anniversary trip to Italy

We had an amazing anniversary trip to Italy planned by enchanting travels. Every aspect of the trip was great! We had a stay in Rome, a Tuscan Villa and then the final leg in Florence. All of the hotels were great and the staffs were very friendly. We had private drivers for all of our transportation needs and private or very small group tours for all of our stops. The driver service and guide service the enchanting travels used were amazing. Cherisse Liptzin was our book agent at enchanting travels and she was amazing in planning the perfect trip for us!!

Date of experience: May 25, 2025

Rated 5 out of 5 stars
Verified

Bronwen was excellent

Bronwen was excellent. She was very kind, responsive and patient. It was a pleasure working and speaking with her. She did an excellent job with planning my trip. She met my expectations for the trip. Great job!

Charles McCall

Date of experience: July 03, 2025

Rated 5 out of 5 stars

They were helpful and communicated…

They were helpful and communicated throughout the entire trip from planning to prepping to the actual trip itself and afterwards. The mobile app had all the important information on it so you knew where to go and what to do.

Date of experience: June 12, 2025

Rated 5 out of 5 stars
Verified

We had not planned to use a travel…

We had not planned to use a travel consultant for our trip to Italy in May. However, from my first contact with Stephany, I began to appreciate the value that Enchanting Travels could bring to our trip. My wife and I are in our 70's and this is likely to be our only trip to Italy. Stephany was patient and knowledgeable. She also asked all of the right questions to ensure that we the experience everything that we were hoping to see and do on our trip. We are very comfortable that we will have the support needed before and while in Italy. While the total cost is above our initial budget, we feel that it is money well spent for what we believe will be an amazing experience.

Date of experience: June 26, 2025

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Reply from Enchanting Travels

Dear Scott,

Thank you so much for your kind words! You were a true pleasure to work with while putting this great trip together and I know it is going to be a wonderful adventure for your family.
I appreciate your trust and I can't wait to hear all about your experience when you return! Wishing you safe and happy travels ahead.

My best,
Stephany A
Travel Consultant

Rated 5 out of 5 stars
Verified

Worked with Anna on a Safari trip

Worked with Anna on a Safari trip. She was AMAZING! Listened to what we wanted, professional, responsive, and informative! This is the 3rd time booking with Enchanting Travels... best experience each time!

Date of experience: July 01, 2025

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Reply from Enchanting Travels

Dear Amanda,

Thank you so much for this lovely review. It’s truly been a pleasure helping you plan this trip of a lifetime to Africa for you and your family—I’m so excited for all the unforgettable memories you’re about to make!
I'm especially thrilled that this is your third trip with us. Your continued trust means the world, and I can’t wait to hear all about your adventures when you return.
Wishing you and your family a very Happy 4th of July!

Warmest regards,
Anna T
Senior Travel Consultant

Rated 5 out of 5 stars

Enchanting Travel took care of everything so we could relax and enjoy our trip.

Akshay Maggu worked with us to put together an amazing trip to Japan. His team, led by Mariyah, was exceptional. We felt taken care of every day. Having someone lead us through busy train stations like Tokyo or Kyoto stations and actually get us onto the right train was an example of the exquisite care. Akshay and Mariyah really listened to what we wanted to do and got us excellent guides and perfect hotels. We couldn’t have asked for a better way to see Japan. When we take our next trip abroad we will definitely contact Enchanting Travel again.

Date of experience: June 14, 2025

Rated 5 out of 5 stars

Amazing Trip to Peru and Hike to Machu Pichu

The whole experience was great.

The travel consultant was patient and knowledgeable and helped me put together a great itinerary.

The Trip Coordinator was the superstar. Every time we showed up somewhere, like magic a representative of Enchanting was there holding a sign with our name. At the airports, train stations, hotels, late at night, once literally in the middle of the road. I never had to call, never had to check. The team was just there. Every time. Every single time.

The time we had a small hiccup (the hotels made a mistake with the room, not Enchanting's fault because they had quadruple-checked - the hotel admitted it was their own mistake), the Trip Coordinator was there to call and assist and solve the problem. It was very reassuring to know that she was following our every move in the background, ready to intervene in case there were issues. It was like having our own guardian angel. It must be like royalty travels - they show up and everything is already arranged and ready to go.

All cars were clean and safe. All the guides were knowledgeable and personable.

We had no issues. The trip was flawlessly organized.

Date of experience: June 01, 2025

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Reply from Enchanting Travels

Thank you so much for your wonderful review and for taking the time to share your experience! We’re absolutely thrilled to hear that your entire trip was so great and flawlessly organized.

We're especially happy to hear that your Travel Consultant was patient and knowledgeable, and that your Trip Coordinator was truly a superstar," ensuring seamless transfers and support. Your recognition of their meticulous care and constant presence means a lot to us.

We're honored by your high recommendation and look forward to helping you create more unforgettable travel experiences in the future!

Warm regards,
Francisco U
Guest Relations Specialist

Rated 5 out of 5 stars

Danielle from Enchanting Travels put…

Danielle from Enchanting Travels put together a two week trip to Kenya and Tanzania for me and my companion. Everything she said they would do for us, they did. The 3 camps we stayed at were all very different but all were fantastic. Our drivers/guides were all very knowledgeable, accommodating and professional. It was truly a trip of a lifetime. I would use Enchanting again without hesitation.

Date of experience: May 24, 2025

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Reply from Enchanting Travels

Dear Helaine,

Thank you so much for your wonderful review! We are delighted to hear that we were able to curate such an incredible experience for you. It's fantastic to know that everything met your expectations and that you enjoyed each location.
We deeply appreciate your high recommendation and look forward to helping you plan many more unforgettable adventures in the future!

Warm regards,
Francisco U
Guest Relations Specialist

Rated 5 out of 5 stars
Verified

I would give 10 stars if I could !

I can't even give you enough stars !! My sister and I are just beyond impressed with the personal attention that we have gotten thus far. We just booked a 2026 sisters trip with Alex Gonzalez and he has been wonderful. So knowledgeable, attentive and clearly an expert !! We would highly recommend Enchanted Travels to friends and family.

Date of experience: June 27, 2025

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Reply from Enchanting Travels

Dear Christine,

Thank you so much for your kind and generous review. It’s been a privilege to help you and your sister plan this meaningful journey—one that honors your heritage and celebrates Joanne’s birthday in a special way across Italy.

I truly appreciate the trust you’ve placed in me and look forward to making this experience unforgettable for you both. Thanks again for your wonderful words—they mean a lot.

Warm regards,
Alex Gonzalez
Travel Consultant

Rated 5 out of 5 stars

My trip to Chile and Easter Island was incredible.

My trip to Chile and Easter Island was incredible. The trip was planned by Alison Felfoldi of Enchanting Travels. She took time to review my requests for the trip and worked with me to accommodate them. Once the trip was set, Alison turned me over to my trip coordinator Camila. Camila was superb. My international flight was delayed by a day. While I was stuck in Atlanta, Camila started working on re-arranging the first 2 days of my trip. The effect of the late arrival was minimized so that by the time I got to my first stop in Northern Patagonia, I all but forgotten about the drama with the international flight. After that, my trip was logistically perfect. Northern Patagonia is beautiful. Easter Island portion of my trip was amazing, once in a life time experience. Santiago and Valparaiso were fun cities to visit with great food and wine. On all my stops on this trip hotels were as expected or better. The guides and the drivers were fun, knowledgeable and clearly loved the places they were sharing with me. During the trip I used the Trip Agent app and found it to be helpful. I would recommend Enchanting Travels and appreciate the care they gave me during my Chile trip.

Date of experience: May 03, 2025

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Reply from Enchanting Travels

Dear Sima,

Thank you for your wonderful review! We are absolutely thrilled to hear that your trip to Chile and Easter Island was so incredible.
We're also glad that the logistics were perfect, and that our team's efforts minimized stress so you could enjoy your adventure from the moment you arrived.
Thank you for your high recommendation and for appreciating the extra care we aim to provide during every adventure. We hope to have the pleasure of planning another unforgettable journey for you soon!

Warm regards,
Francisco U
Guest Relations Specialist

Rated 5 out of 5 stars

Wonderful Irish Experience

Our trip to Ireland planned and orchestrated by Enchanting Travels was fantastic. We had a private driver/guide which was essential in small roads and for us the wrong side of the highway. The itinerary we planned was flexible enough so we had time to go off the beaten path. Hotels were wonderful and very centrally located so we could walk to major attractions, gardens and restaurants. We would highly recommend this company and appreciate the extra care they gave us during our adventure.

Date of experience: June 22, 2025

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Reply from Enchanting Travels

Dear J.D. ,

Thank you for your wonderful review! We are absolutely delighted to hear that your trip to Ireland was so fantastic. We're also thrilled that the itinerary allowed you the flexibility to explore off the beaten path, truly experiencing the essence of Ireland.
Thank you for your high recommendation and for appreciating the extra care we aim to provide during every adventure. We hope to have the pleasure of planning another unforgettable journey for you soon!

Warm regards,
Francisco U
Guest Relations Specialist

Rated 5 out of 5 stars

Allison Tucker and Enchanting Travels are WONDERFUL

Allison Tucker provided lots of great input in developing a wonderful itinerary to Athens and three Cycladic Islands for our group of friends. This is the second trip that Allison has planned for me, the first was a fabulous trip for three friends to certain parts of Italy, so I had full confidence in her abilities and was excited to hear she was one of ET's Greece trip designers as well. Allison planned within our budget, stayed in touch and was very, very responsive to any questions and concerns I had. Highly recommend Enchanting Travels and Allison Tucker!

Date of experience: June 02, 2025

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Reply from Enchanting Travels

Dear Ellen,

Thank you so much for your wonderful review! We're thrilled to hear that Allison's expertise, responsiveness, and ability to work within your budget have made such a positive impact on your travels. We're especially proud that your second experience with Allison reinforced your confidence in her abilities.
We look forward to helping you plan many more memorable adventures in the future!

Warm regards,
Francisco U
Guest Relations Specialist

Rated 5 out of 5 stars
Verified

Repeat Customer

I just booked our fourth trip with Enchanting. Their travel representatives really listen and put together trips that exceed expectation. I will use them for all future travel.

Date of experience: June 23, 2025

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Reply from Enchanting Travels

Dear Laura,

It was an absolute joy helping you plan yet another Enchanting trip, and I cannot wait to hear all about your safari when you return! Thanks for being such a joy to work with and for trusting us with these once in a lifetime experiences!

Sincerely,
Peter, Bo and Lisa!
Your Travel Consultant Team

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