Shana was very patient and thorough in making sure I understood next steps. I really enjoyed our personable conversations while we were taking care of business.
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Today I spoke with Shana and she was so incredibly helpful and understanding throughout the whole process. Her kind demeanor helped me feel at ease and she was able to answer every question I had thro... See more
Priscilla was very easy to understand and walked us through any questions we had. She was very professional and extremely respectful. Awesome job!! Would recommend!!!
Shana was my customer service helper and she was fantastic! She was very kind and patient. Shana shared some of her experiences which was helpful in making her tangible.
Company details
Written by the company
At EmotionalSupportAnimal.com, we know how animals can profoundly impact people’s mental health. Our goal is to help anyone living with a mental or emotional disability find comfort and support through a service dog or emotional support animal and learn how their relationship with their support animal can help them live a healthier, more independent, and happier life. The mental health crisis in the United States has reached alarming levels; in fact, more than 1 in 5 Americans live with a mental illness, and around 16% of Americans are on mental health medications, many of which come with dangerous side effects, may not be covered by insurance, and often don’t improve related issues like loneliness or a lack of purpose. Emotional support animals and psychiatric service dogs have scientifically proven benefits on mental health and general wellness for both adults and children. Adding a support animal to a mental health treatment plan can help reduce reliance on medications, may be more affordable than other treatment options, and can provide companionship and motivation. Plus, ESAs and service dogs are legally required to be able to live with you in nearly all long-term rental housing options, including most apartments and college dorms.
Contact info
200 Continental Dr. Suite 401, 19713, Newark, United States
- 302-209-5293
- support@emotionalsupportanimal.com
- emotionalsupportanimal.com
4.9
Excellent
236 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
Priscilla is very kind and helpful and…
Priscilla is very kind and helpful and makes the experience ten times better.
Date of experience: July 08, 2025
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I had the pleasure of being helped by…
I had the pleasure of being helped by melie she was wondering,friendly helped me through every step of the way , I tried setting up my esa before and had a hard time but this time made the experience easy and made me happy in the end.
Date of experience: July 08, 2025
Shana was very patient and thorough in…
Shana was very patient and thorough in making sure I understood next steps. I really enjoyed our personable conversations while we were taking care of business.
Date of experience: July 08, 2025
Helpful
Priscilla was very kind and understanding in talking me through the process of setting up for registering my pets that I love dearly and getting a professional counseling for my soon to be future move.
Date of experience: July 06, 2025
Priscilla is very kind and patient
Priscilla is very kind and patient. She was able to answer all my questions and concerns with ease. Truly a great human being.
Date of experience: July 07, 2025
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I had a few questions about emotional…
I had a few questions about emotional support animals and Shana was awesome! She answered every question I had and got me set up with the deal that was best for my situation!
Date of experience: July 05, 2025
Quickly and efficiently helped get my…
Quickly and efficiently helped get my pet ESA certified!
Date of experience: July 04, 2025
Shana review
Shana was the person I spoke with. Probably one of the most pleasant people ive spoken to over the phone in months. She was professional, but fun, a nice balance. And she understood my situation, as I live in a very FUSSY, SNOOTY H.O.A. we do not have a designated fenced area for those of us who have dogs, yet, ive been kicked out of EVERY COMMON area that every other resident uses to play with and walk their dogs. I have a springer spaniel, and he is sweet as you please, he just barks when he plays. And I keep him on a 35 ft leash in one confined area and we toss the ball around. I've been threatened with law enforcement by use of a fake letter from another resident, that if I am seen playing with Merlin, he will be confiscated and destroyed immediately. And I will be arrested for felony tresspass, in a COMMON DOG WALKING AREA. No other resident ever seems to have an issue, just me and mind you ive never left poop, cigarette butts or trash ever. And bless you Shana, you have given me a renewed sense of security and safety for Merlin. I cant thank you enough. If anyone in your company is due for a raise, promotion and company car, its Miss Shana. And she's also funny, I had not had a good laugh in awhile, and i was way overdue for a much needed giggle-fest. All the while, remaining helpful and professional. She knows her product, and presents the best package for each customer. Its obvious she loves her job and helping pet parents. By the way, are you folks hiring? I cant wait to get Merlins new digs and walk him up and down the street as all the busybodies gawk and give up. Thank you again.
Elizabeth T.
Date of experience: July 04, 2025
She is great at her job
She is great at her job, great communication, listens well, she's awesome, she deserves a raise, thank you for doing what you do, and being a great person that you are God is going to bless you mightily.
Date of experience: July 04, 2025
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Shana was my customer service helper…
Shana was my customer service helper and she was fantastic! She was very kind and patient. Shana shared some of her experiences which was helpful in making her tangible.
Date of experience: July 01, 2025
She was so sweet and personable!
Date of experience: July 03, 2025
What made my experience great is when…
What made my experience great is when Jenifer heard how I felt and understood that I had a lot going on and she still proceeded to help me be able to keep my dog
Date of experience: July 03, 2025
Terri was nice and sweet to talk to
Terri was nice and sweet to talk to. explained everything clearly and it was an easy set up for my cats. thank you Terri!
Date of experience: July 03, 2025
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Shana was so helpful
Shana was so helpful! Really made the whole process super easy for me!
Date of experience: July 03, 2025
Great experience
I recently lost my best friend, inherited his two cats, and was facing $1000 in pet deposit fees alone from my apartment. Within minutes of starting the online form I received a call from Shana who was so sweet and helpful. She explained everything I didn't understand with patience and made the process so easy.
Date of experience: July 03, 2025
Priscilla was very helpful
Priscilla was very helpful, soothing and to the point!
Date of experience: July 03, 2025
Priscilla
Priscilla was very easy to understand and walked us through any questions we had. She was very professional and extremely respectful. Awesome job!! Would recommend!!!
Date of experience: July 02, 2025
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Today I spoke with Shana and she was so…
Today I spoke with Shana and she was so incredibly helpful and understanding throughout the whole process. Her kind demeanor helped me feel at ease and she was able to answer every question I had through the process!
Date of experience: July 01, 2025
Probably the sweetest customer service…
Priscilla was probably the sweetest customer service person I've ever dealt with. I'm really grateful for both the empathy and the support.
Date of experience: June 30, 2025
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