emmamason.com Reviews 182

Cindy the Chat Rep was one of the best, pure CUSTOMER SERVICE. She gave straight intelligent answers, non of the repetitive canned answers you normally get. She was patient & I never felt like she was rushing our conversation to end it. I wish every inquiry I have with an agent was always as pleasant & most importantly that I got everything answered promptly, without having to repeat myself. I felt so satisfied, that I placed my order today, now let’s hope I’m as satisfied with the premium white glove delivery service & of course with the furniture I purchased. Great Experience so far!

Date of experience: July 05, 2025

Fast, excellent service. Very helpful in quickly completing my first transaction with Emma Mason. Thank You!

Date of experience: July 06, 2025

I was going to place my first order but needed to measure the space. Within minutes I received multiple texts, emails, calls and voicemails from the sales team which was so unnecessarily aggressive. I will never purchase from this company now.

Date of experience: July 06, 2025

Accidentally ordered the wrong item on a Sunday and needed to cancel the order and order the correct piece. Was able to contact rep Ariana and she was able to resolve this quickly and accurately. We are happy with the outstanding service she provided representing Emma Mason.

Date of experience: July 06, 2025

I was able to purchase Bassett ottomans for less than what was quoted to me at the Bassett store. Ordering was easy via chat and Sydney was very helpful in finding the fabric choices I wanted.

Date of experience: July 06, 2025

I wish I could score them negative. They are not clear with their policy. Their policy says they could disassemble and assemble for a fee. I got a king bed from them, which was $1800 the headboard is massive and needs to be disassemble they are charging me $1200 for that. Does it make sense. Their delivery guys didn't have clue how to take it upstairs, was a complete mess dealing with these. They couldn't even provide instructions so i could do it myself. Stay away with this fraud company.

Date of experience: July 04, 2025

I just placed my first online order yesterday and was working with Fiona. She was wonderful! Friendly, professional, and very responsive. Ali and the accounting team was very quick to email me my order confirmation and payment link. So far it’s been a great experience. At this point, I am confident that the delivery and set up will be just as great. Thank you!

Date of experience: July 02, 2025

Samantha made the buying experience very easy I would recommend her services to anyone

Date of experience: July 03, 2025

Samantha was superb. Very friendly and responsive with placing our order. I am hopeful the furniture arrives as communicated and that the items are high quality.

Date of experience: July 03, 2025

Very helpful agent Sydney helped me check out and was able to offer a special for delivery and assembly!

Date of experience: July 03, 2025

I dealt with Samantha who was awesome! I placed an order on Saturday and sent an email on Monday asking if I couldn't add to the original order. I was informed that was not a problem. When two additional items were added to my order it became apparent that the price had increased by 30%. When I expressed my concern, Samantha immediately supported my concern and was able to work with the sales team to bring down the new price close to the sales price displayed over the weekend. I was ecstatic and was able to finish my order. Thank you Sanantha!

Date of experience: July 01, 2025

Both Greg and Cindy were fantastic in getting my questions answered so we could order our furniture. Super responsive and resolved my needs very quickly. Super impressed and happy customer. Would buy again.

Date of experience: June 30, 2025

Samantha was a pleasure to deal with. We are anxiously awaiting the delivery of our furniture and feel confident that we are getting the best price and Service.

Date of experience: June 30, 2025

I began my search for answers and was fortunate enough to have gotten Cindy to Chat with about the furniture. She answered all my questions and was so courteous. Due to her being off today, she left my info with Greg to handle if I called back. He texted me before I had a chance to call him to finalize my order. Greg was super informational and extremely personable. Thank you both for your help!!!!!

Date of experience: June 28, 2025

Sean was very helpful in selecting and ordering the right bedroom furniture.

Date of experience: June 29, 2025

Shawn was great- encouraged and helped me to put order in. So far is good! We will see once I receive the bed.

Date of experience: June 28, 2025

Greg and Sean were very nice and professional! Extremely helpful and I’m very grateful for their time and excited for my purchase.

Date of experience: June 28, 2025

I thought for sure it was a scam site, I could only find minimal reviews but for $1,000 less for the same couches I took a chance. Ordered everything in April, received multiple emails with status updates, one out of stock delay. Received my order today in June, everything as it’s supposed to be. Phew, didn’t get ripped off, what a savings though.

Date of experience: June 26, 2025

took time to answer all my question and did not rush me

Date of experience: June 24, 2025

We haven't received the bed yet but thus far the communication has been great even going as far to triple confirm we ordered the correct size. Much appreciated!

Date of experience: June 20, 2025