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eManualOnline Reviews 4,145

TrustScore 4.5 out of 5

4.6

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the comprehensive and detailed instructions available, which are easy to access and download. Consumers highlight the exceptional customer service, noting the team's quick responses, thorough assistance, and professional approach. People also value the prompt solutions provided when issues arise, with many expressing gratitude for the company's willingness to go the extra mile. Consumers are particularly impressed with the helpfulness and responsiveness of the support team, even offering remote assistance to resolve technical issues. Reviewers find the manuals to be a great value for money, providing accurate repair information and saving them a significant amount of money. The website's user-friendly navigation is also praised, making it easy for people to find the manuals they need.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars

I have to admit that they offer excellent service. I bought a manual for my vehicle, but the one they sent me didn't match the year of manufacture. I contacted them and they offered me a super-fast so... See more

Company replied

Rated 5 out of 5 stars

Easy access and able to download immediately. Very thorough manual with everything I needed and a ton more. I was able to download with no issues. Make sure you read the instructions that is provided... See more

Company replied

Rated 5 out of 5 stars

Perfect company. I am having motorbike repair business in Hungary working on bikes every day for 12 years now. Found the manuals here every time. Helpful staff quick answers if anyone need help. Expre... See more

Company replied

Rated 5 out of 5 stars

There is nothing else I could ask for regarding a company’s product, care, and customer service!! eManual provides an outstanding service with these service manuals and have saved me a great deal... See more


Company details

  1. #4 of 7 best companies in Car Service
  2. #3 of 6 best companies in Auto Electrical Service
  3. #24 of 76 best companies in Auto Parts Store
  4. #7 of 11 best companies in Auto Repair Shop
  5. #2 of 2 best companies in Auto Restoration Service
  6. #63 of 127 best companies in Book Publisher

About eManualOnline

Written by the company

Looking for comprehensive repair and workshop manuals?

eManualOnline offers an extensive library of over 2.5 million repair manuals for all types of vehicles and devices, including cars, trucks, motorcycles, boats, tractors, excavators and even household appliances like washing machines.

Trusted by dealership technicians worldwide, our manuals contain detailed repair instructions, troubleshooting guides, and wiring diagrams to help you tackle any repair job with ease.

Whether you’re an experienced mechanic or just starting out, eManualOnline provides the expert knowledge you need. It breaks down complex repairs into simple, easy-to-follow steps.

With instant downloads, you can start your repair work immediately, avoiding the wait for shipping. Our detailed diagrams and service procedures make even the most challenging tasks manageable.

Our 24/7 customer support is always available to assist you with any questions or additional guidance. From major overhauls to minor fixes, eManualOnline empowers you to handle any repair, saving you time, money, and frustration.

Get started today and make your next DIY repair project successful with our trusted repair manuals.

24/7 Customer Support & Instant Downloads

Download Today and Start Your Repairs

We're Always On – Reach Out Anytime for Immediate Assistance.

No Waiting, No Hassle – Download Your Files Instantly.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

4K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours


Rated 5 out of 5 stars

Very detailed, honest and great service

Easy access and able to download immediately. Very thorough manual with everything I needed and a ton more. I was able to download with no issues. Make sure you read the instructions that is provided on site. You cannot just download this and open it with the PDF file. You will need to download a special reader to open it and use it. It is all provided. Exceptional service before and after purchase. They respond very quickly and are very thorough in their assistance and care. Very professional and I would highly recommend. Will definitely use again. We are a small town service mechanic and this type of media is very important to our business.

Date of experience: July 01, 2025

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Reply from eManualOnline

Hi Darryl - Thank you so much for the thoughtful review. We’re genuinely glad to hear the manual delivered exactly what you needed and more. It’s great to know you found everything clear, well-supported, and valuable for your workshop. We take pride in ensuring the product and the support are rock solid, especially for professionals like yourself. You’re always welcome back, and if you ever need assistance again, we’ll be here. Thanks for choosing eManualOnline!

Best,
Jon @ Customer Relations

Purchased: 2001-2003 Ford Explorer Sport Trac Service & Repair Manual Software

Rated 5 out of 5 stars

Great eManual, awesome customer service

Apart from the handy online manual and great value for money, I am very impressed with the customer support and promptness from the team at eManualOnline. Thanks Gents, your help is very much appreciated.

Date of experience: July 02, 2025

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Reply from eManualOnline

Hi Edward - Thanks so much for the kind words! We’re thrilled to hear that the manual delivered outstanding value and that our team could support you promptly. We’ll be here whenever you need us again. We appreciate you choosing eManualOnline!

Best,
Jon @ Customer Relations

Purchased: 1990 Nissan D21 Truck/Pathfinder Service & Repair Manual

Rated 5 out of 5 stars

excellent service

I have to admit that they offer excellent service. I bought a manual for my vehicle, but the one they sent me didn't match the year of manufacture. I contacted them and they offered me a super-fast solution. Unfortunately, they didn't have the manual for my car, so they refunded my money quickly. That's something to be thankful for. Not all sellers act the same. Don't be afraid to buy here; their service is 5-star.

Date of experience: July 01, 2025

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Reply from eManualOnline

Hi Atke - Thank you for your kind words and understanding! While we’re sorry we couldn’t provide the exact manual you needed, we’re glad we could resolve it quickly and fairly. Your feedback means a lot, and we truly appreciate your trust in us. We hope to assist you again in the future!

Best,
Jon @ Customer Relations

Rated 5 out of 5 stars

Quick Support and Detailed Manual – Highly Recommended!

I am very satisfied with my purchase from eManualOnline. At first, I didn’t receive exactly what I was looking for, but the team responded quickly and resolved the issue efficiently. The customer service was professional and friendly, and the final result – a detailed and clear repair manual – was a great help during the repair work. I definitely recommend them!

Date of experience: July 01, 2025

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Reply from eManualOnline

Hi Customer - Thank you for the great review! We’re glad we could quickly get you the right manual. It’s great to hear the final result made a difference during your repair. We truly appreciate your recommendation and look forward to helping you again!

Best,
Jon @ Customer Relations

Purchased: 2011 Volvo XC60 Service & Repair Manual Software

Rated 4 out of 5 stars

I am a Korean who owns a 2009 Volvo S80…

I am a Korean who owns a 2009 Volvo S80 and I purchased a product with part numbers and tightening torque information to DIY parts replacement.
However, I was not able to fully utilize the information I purchased, so I requested remote assistance from emanualonlin and was ultimately satisfied with the solution.
During the above process, when the emanualonlind representative had difficulty communicating with me, a Korean, they kindly sent me a separate email with an explanation and attached pictures to help me understand. For those who are hesitant to purchase emanualonlin products, I think there will be no problem if you trust emanualonlin and purchase them~~

Date of experience: June 30, 2025

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Reply from eManualOnline

Hi 영희 문 - Thank you so much for your thoughtful review. We’re really pleased to hear that our support team was able to guide you through the process and provide the help you needed, especially across a language barrier. We always aim to make things as clear and helpful as possible, no matter where you are. We truly appreciate your trust in us and look forward to assisting you again.

Best,
Jon @ Customer Relations

Purchased: 1999-2015 Volvo S80 Service & Repair Manual Software

Rated 5 out of 5 stars

Great Manual

The manual is very detailed and extensive. Easy to use. Full on valuable information

Date of experience: June 09, 2025

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Reply from eManualOnline

Hi Randall - Thanks for the kind words! We’re glad the manual delivered what you needed — detailed, extensive, and easy to navigate. Let us know if there’s anything else we can help with down the line.

Best,
Jon @ Customer Relations

Purchased: 2021 Honda Pilot Repair Manual

Rated 1 out of 5 stars

Stay away

Very a sketchy. I bought a manual for. my mini, and lead to believe by the website that is was a .PDF file. It ends up being. a .OVA file, which requires you to use a piece of free software, to create a virtual machine and access the file. The interface to access the file is cumbersome, with a very poor search tool. The. actual manual content was lacking severely. I would be very careful. It seems they don't have the rights to publish some of these manuals, and use questionable method to provide access. Not worth the $40.

Date of experience: June 05, 2025

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Reply from eManualOnline

Hi George - We’re genuinely sorry to hear that your experience didn’t meet expectations. Clarifying key points is essential, especially for those reading your review.

You specifically purchased an OVA-based software manual, which is clearly labeled multiple times on the product page—including in the file format, product description, and technical requirements. This format isn’t unusual; it’s used to preserve the integrity of dealer-grade software, in this case, BMW ISTA, which is how Mini Cooper diagnostics and service data are distributed at the dealership level. It’s not a basic PDF because it contains interactive functions and a structured database, not a scanned or a digital book.

We also offered assistance multiple times, including remote support to walk you through the system or upgrade you to our browser-based version that requires no installation—both of which you declined.

Your accusation that we’re circumventing copyright laws is false and unfounded. All manuals sold are either OEM-authorised or legally licensed for digital use and access.

While we understand not every customer is tech-savvy, calling a product “sketchy” because it requires a little setup is unfair, especially when support was offered at every step. Thousands of professional mechanics and DIY users worldwide use this exact same format without issue.

We’re always happy to help resolve concerns, but we stand by the accuracy of what we advertise and what we deliver. If anyone reading this is unsure about file types or formats, we always recommend contacting our support team before purchasing. Transparency is our priority, and we have a track record to prove it.

Best,
Jon @ Customer Relations

Rated 5 out of 5 stars

Customer support at it's best

Had trouble downloading my manual as I purchased it a while ago.
Emailed company and all sorted in under an hour ( from 1st contact to using the manual).

Date of experience: June 28, 2025

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Reply from eManualOnline

Hi Kevin - Thanks so much for your review! We’re thrilled to hear our support team got you back up and running quickly, even after some time since your original purchase. That’s precisely the experience we aim to deliver: fast, helpful, and no-fuss.

If you ever need anything else, we’re just a message away. Thanks again for choosing eManualOnline!

Best,
Jon @ Customer Relations

Purchased: 1999 Mercedes-Benz C-Class 180 (W202) OEM Download Service & Repair Manual Software

Rated 5 out of 5 stars

Correction Comments eManualOnline

First of all, I want to apologize for my previous comment about eManualOnline.

The manual I received is the right one for my 2020 Jetta, and I must say that despite the misunderstanding, they were attentive to whether the manual was ultimately useful.

The manual has several car versions, so I couldn't find mine, but after a patient search, I was able to find the information for my 2020 Jetta.

Regards
Deimer

Date of experience: June 26, 2025

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Reply from eManualOnline

Hi Deimer - Thanks for your feedback.

We want to clarify a few important points. Before your purchase, we requested your vehicle details to ensure we provided the correct manual, and we did exactly that. The manual you received covers your 2020 VW Jetta with the 1.4 TSI engine in full, including all repair and service procedures. We have also physically checked ourselves and can confirm this is the case.

We’ve also followed up by email to confirm this with you and assist further if needed.

Labeling something a “scam” doesn’t make it so, especially when the product was delivered exactly as advertised and within a timely manner. While we aim to respond to all customers within 24 hours, our average response time is under 2 hours, and your case was no exception.

If anything is still unclear or if you’re having trouble navigating the manual, we’re here to help. Reply to our latest email, and we’ll make sure you’re taken care of properly.

Best,
Jon @ Customer Relations

Rated 5 out of 5 stars

Best of the best hands down!!!

There is nothing else I could ask for regarding a company’s product, care, and customer service!! eManual provides an outstanding service with these service manuals and have saved me a great deal of money by providing accurate repair information. Their website is so easy to navigate through as well . And in top of things their customer goes above and beyond compared to a lot of other companies out there. There is no need to look anywhere else in my opinion. eManual gets my business every time without hesitation!

Thank you RJ and the rest of the team!! You all are amazing!
Sincerely,
Andrew

Date of experience: June 27, 2025

Rated 5 out of 5 stars

I had an issue they got rite back to me…

I had an issue they got rite back to me right away and it was fixed thank you guys very much. We will certainly buy more manuals from you in the future.

Date of experience: June 24, 2025

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Reply from eManualOnline

Hi Ted - Thank you for your feedback!

We’re glad we could resolve the issue quickly for you. That’s exactly the level of support we aim to deliver every time. We truly appreciate your trust and look forward to helping you again whenever you need your next manual.

Best,
Jon @ Customer Relations

Purchased: 2006 Polaris Scrambler 500 Factory Service & Workshop Manual

Rated 5 out of 5 stars

It's nice when a company is responsive

It's nice when a company is responsive, and especially so when that response is quick. I have purchased several manuals from eManualOnline and occasionally I run into difficulties that are usually my own lack of computer skills. When I reach out to support, I get a quick response from a human not an AI chat app. I appreciate that.

Date of experience: June 22, 2025

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Reply from eManualOnline

Hi Dave - Thank you so much for your kind words and continued trust in us!

Not everyone is a computer expert, and that’s precisely why we intensely focus on responsive, human support. We’re glad to hear that our team has been able to help you quickly and effectively when needed. If you ever run into anything else, give us a shout—we’re always here to help.

Thanks again for being a valued customer!

Best,
Jon @ Customer Relations

Purchased: HYSTER Challenger G005 (H70XL, H80XL, H90XL, H100XL, H110XL, H90XLS) Forklift Service Repair Manual + Parts Manual

Rated 4 out of 5 stars

Workshop manual Audi A3 G-tron sportback 2014

After sending the wrong file i got the right file to download. After installing it works good.
(to bad that it starts up in XP in a seperate window)

Date of experience: June 23, 2025

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Reply from eManualOnline

Hi Hans - Thank you for your review. We’re glad to hear the correct file works well for you. We appreciate your patience during the correction. While the XP environment is required for some OEM software, we’re always here to assist with setup and usage if needed.

Best,
Jon @ Customer Relations

Purchased: Audi A3 S3 Sportback G-tron Saloon Service Repair Manual

Rated 5 out of 5 stars

Actually legit

This place is awesome and actually legit. I got more than what I was looking for. The customer service is amazing and will help you with anything and everything you need.

Date of experience: June 21, 2025

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Reply from eManualOnline

Hi Chris - Thank you for your kind words and for trusting us. We’re delighted that you received even more than expected and that our customer service team made a great impression. We’re always here to support you, every step of the way.

Best,
Jon @ Customer Relations

Purchased: 1995-2009 Chevrolet Tahoe Service & Repair Manual Software

Rated 5 out of 5 stars

My eBook on repair, maintenance, and troubleshooting for the F150.

I had been awaiting a comprehensive and accurate electronic manual for my 2018 Ford F-150 2.7L EcoBoost since last year, and it finally became available through eManualOnline. The manual includes over 19,000 pages filled with detailed troubleshooting procedures, installation guides, repair instructions, and maintenance diagrams for the F-150.

It features a convenient search function and an extensive set of bookmarks, allowing users to easily locate specific topics or keywords. I highly recommend this manual to anyone seeking to perform repairs on their F-150 or to gain a clearer understanding of installation processes before visiting a mechanic.

After all, knowledge is power.

Date of experience: June 15, 2025

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Reply from eManualOnline

Hi Luis - Thank you for taking the time to share such detailed and thoughtful feedback. We’re thrilled that the manual met your expectations and provided the depth and clarity you sought. It’s great to know that the search and navigation features helped enhance your experience, too. We truly appreciate your recommendation and couldn’t agree more: knowledge is indeed power.

Best,
Jon @ Customer Relations

Purchase: 2018-2020 Ford F-150 and Raptor Service & Repair Manual

Rated 5 out of 5 stars

I had an issue where the file went corrupt.

I had an issue where the file had worked in the past, but recently I no longer had access. Customer Service promptly helped by sending the required links so I could get it going again. I appreciate the fast and helpful support!

Date of experience: June 20, 2025

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Reply from eManualOnline

Hi Brewingbeaver - Thank you for your feedback. We’re pleased to hear our support team resolved your issue quickly and got you back on track. If you ever need assistance again, we’re just a message away.

Best,
Jon @ Customer Relations

Purchased: Volvo V70 Service & Repair Manual Software

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