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Review summary

Reviewers had a great experience with this company. Customers are particularly pleased with the quality and feel of the silk products, describing them as soft, glossy, and luxurious against the skin. People appreciate the durability of the items, with some mentioning that their purchases have lasted for years with regular washing. Consumers highlight the comfort and elegance of the silk bedding, noting improvements in their hair and skin. Many reviewers praise the craftsmanship and attention to detail, emphasizing the vibrant colors and textures. The packaging is often described as elegant, adding to the overall luxurious experience. However, opinions on the delivery service and order processing are mixed, with some customers experiencing delays and issues with returns and exchanges.

Based on reviews, created with AI

See what reviewers are saying

Rated 5 out of 5 stars

ElleSilk is the best of the best! Honestly, the quality speaks for itself. Customer service responded to my question within a day. Zero regrets

Rated 5 out of 5 stars

I cannot sleep well whenever I board a flight to Europe due to long distance travel. In view of my travel schedule this year, I will go Italy in June, Norway and Finland in December. I decided to... See more

Rated 5 out of 5 stars

I ordered a silk duvet set from Ellesilk, and it’s honestly the best bedding purchase I’ve ever made. The quality of the silk is beyond luxurious—it’s smooth, soft, and incredibly comfortable to sleep... See more

Rated 5 out of 5 stars

I bought several women's clothing and one set of men's pajamas from ElleSilk. My favorite purchase are women's silk dress and men's pajamas. The dress look elegant on me and I wear it to attend the... See more


Company details

  1. Bedding Store
  2. Silk Store

Written by the company

Silk Bedding Retailer, The most luxurious and exclusive 100% Pure Silk Bedding- bringing elegant sensuality to your bedroom.


Contact info

4.0

Great

TrustScore 4 out of 5

501 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews


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Rated 5 out of 5 stars

Truly exceptional quality

Truly exceptional quality! It's breathable, soft and has a subtle sheen that looks beautiful. Shipping was about 7 days but worth the wait, I've had silk from others, but this is the best so far.

Date of experience: May 18, 2025

Rated 5 out of 5 stars

Silk travel pillow and eye mask set

I cannot sleep well whenever I board a flight to Europe due to long distance travel. In view of my travel schedule this year, I will go Italy in June, Norway and Finland in December. I decided to buy ElleSilk silk travel pillow and eye mask set. I have informed Helen that hopefully I could receive these silk set before I departed to Italy, she did make it for me to receive them in time.

I finally get to sleep well on my trip to and back from Italy and while transit at Doha International Airport. The silk fabric is so smooth, cooling and comfortable, whenever my face touch this silk pillow, I soon fall asleep. This silk eye mask served the same purpose as well and it blocked away all the lights. When I was not used to sleep on the hotel bed, I took out this silk travel pillow and eye mask, I soon fall asleep in few minutes.

Thanks ElleSilk for super quality products with reasonably priced. I will continue to buy and explore more products from ElleSilk for my good night sleep and beauty skin.

Date of experience: June 20, 2025

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Rated 1 out of 5 stars

Terrible company

Terrible company. Took my order and money then refused to deliver to my parcel locker so the item was returned to them. They said they would refund when they got the item back but after a month and many emails they refunded me only partially, they took $180 in “postage” costs. I disputed though visa and they were doing to have acted illegally

Date of experience: May 29, 2025

Rated 5 out of 5 stars

Great customer service

Ellesilk is Superb! I had a minor issue with my order, but Ellesilk customer service team handled it promptly. They resolved the matter to my satisfaction.

Date of experience: March 12, 2025

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Rated 5 out of 5 stars

Recently

Recently, I bought two silk pillowcases from Ellesilk and I'm thrilled with the results. My hair and skin feels more refreshed. Highly recommendddddddd!

Date of experience: March 11, 2025

Rated 5 out of 5 stars

Highly recommended

Highly recommended! I bought the silk pillowcase after reading about their skin benefits, and I'm hooked. My hair is smoother in the mornings and my skin feels less irritated.

Date of experience: September 05, 2024

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Rated 5 out of 5 stars

I'm so happy with Ellesilk

I'm so happy with Ellesilk. The stitching, the color and the texture-Everything screams quality. Feels like five-star hotel luxury at home. Recommended Ellesilk to friends and family.

Date of experience: December 11, 2024

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Rated 1 out of 5 stars

I found photos from my business being…

I found photos from my business being used by ElleSilk on their Pinterest to direct traffic to their own website. I believe using the hard work of a small business to profit for their own gain is immoral and wrong. When I contacted ElleSilk, they stopped responding when I asked them to pay a license fee for the unauthorised use of my photo (this is common practice for copyright infringement). This alone should tell you everything about how this company operates without any sense of right and wrong. Furthermore, I believe ElleSilk tried to remove my previous review for defamation. Defamation only occurs if it is untrue and I have proof through screenshots and video recordings of ElleSilk using my photos for their own commercial purposes.

Date of experience: March 14, 2025

Rated 5 out of 5 stars
Verified

Silk is a must!

I love the Celadon green color set I bought, but it was a difficult choice since the rest of the color options were all very good.

The 25 momme set I received was well packaged and very comfortable to lay on. I feel as though I’m a good temperature while under the sheets.

Shipping took a little bit but I was informed quickly once they were on their way.

I’m very pleased with my purchase.

Date of experience: February 01, 2025

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