ELKLOOK EYEWEAR Reviews 110

Reply from ELKLOOK EYEWEAR

Jun 4, 2025

Thank you for sharing your feedback with us, and we sincerely apologize for any frustration you experienced during the return process. We appreciate the opportunity to clarify our policies.

We strive to balance flexibility for our customers with the operational costs involved in processing returns. For non-quality-related returns, we charge a handling fee of 5 per frame only pair or 10 per prescription pair to cover restocking and administrative expenses. This ensures we can continue offering competitive pricing and high-quality service to all our customers.

For more detailed information on the return policy, please visit our official website: https://elklook.com/policies/refund-policy.

Thank you again for your understanding, and we hope to have the chance to serve you better in the future.

Reply from ELKLOOK EYEWEAR

Apr 18, 2025

Thank you for providing feedback. We deeply apologize for your experience. To ensure a fair and transparent service process, our refund policy explicitly requires immediate processing of refunds upon receipt of returned goods.

We have repeatedly requested you to provide the return logistics tracking number via email, but have not received a response yet. But please don't worry, we have already prioritized the refund for you. Meeting your needs has always been our top priority.

Thank you again for your understanding. We look forward to your reply to successfully resolve this matter.

Reply from ELKLOOK EYEWEAR

Mar 31, 2025

Thank you for taking the time to share your thoughts. We completely understand your concerns about delivery timelines and quality – these are valid questions we’d love to clarify for you.

🔍Delivery Transparency
While orders arrive withinwith about 8~ 14 days , here’s how we safeguard your purchase:

Real-Time Tracking: Monitor your glasses from lab to doorstep via enter your tracking number on the logistics website.
Dedicated Logistics Team: Proactively resolve customs/transit delays

🏆Quality You Can Trust
Every pair undergoes our inspection process
• 365-day warranty with free adjustments

If you have any questions or concerns, please feel free to contact us via our customer service. We'll always be here to help you.

Reply from ELKLOOK EYEWEAR

Updated Mar 4, 2025

Dear Clients,

Thank you very much for taking the time to review us. We would like to explain in detail once again about the refund and order cancelation you mentioned.

As we explained in our previous email, when you apply for a refund on the Worry-Free Payment page, the system will only refund the amount of the corresponding payment by default. If you wish to cancel your entire order, please be sure to contact us directly so that we can process it in a timely manner.

Since we were not informed of your specific intentions at the time, we arranged for the shipment on the day the order was placed in accordance with the regular process. At the time you wrote your review, the package had been delivered without incident.

Also regarding the dispute you raised, we understand your concern. In order to resolve this issue as quickly as possible, as shown in email, we recommend that you cancel the paypal dispute and we will process a refund for you immediately and you do not need to return the package you have received. However, you have not heeded our advice.

We are always committed to providing excellent customer service and sincerely hope to reach a satisfactory resolution with you. We believe that in our communication with you are in line with the attitude of solving the problem for you, so that you are satisfied.perhaps you still have a big prejudice to us and question.
Regardless of the results of our communication, we sincerely wish you a happy life.

Best regards,

Reply from ELKLOOK EYEWEAR

Updated Mar 4, 2025

Dear Clients,

First of all, thank you very much for your valuable feedback, and at the same time we apologize for the inconvenience caused by the product quality issue.

We have carefully reviewed our customer service email address and live chat history to confirm that we have communicated with you and arranged for a new pair of glasses to be reissued. The replacement package has been successfully dispatched and is expected to be delivered to you in the near future. We sincerely hope that this new pair of glasses will meet your expectations and give you a satisfying wearing experience.

Thank you again for your valuable feedback and patience. If you still have any questions or need further assistance after receiving your new glasses, please do not hesitate to contact us. We will be happy to support you.

Best regards，

Reply from ELKLOOK EYEWEAR

Mar 4, 2025

Dear Clients,

First of all, we would like to thank you for taking the time to give us your feedback. We apologize for the inconvenience caused by not being able to communicate with you in a timely manner.

Your feedback is the driving force behind our continuous improvement. We will take this lesson seriously and optimize our service processes to provide a more satisfying and smooth shopping experience for all customers. Once again, we sincerely apologize for the poor experience.

After verification, we confirm that the refund has been processed for you. We hope that this initiative will make amends for our mistakes and win your understanding and satisfaction.

If you have any further questions or need further assistance, please do not hesitate to contact us. We will be happy to support you.

Thank you again for your understanding and accommodating, and we wish you a happy life.

Best regards，

Reply from ELKLOOK EYEWEAR

Updated Mar 4, 2025

Dear Clients,

We apologize for any inconvenience you may have experienced while purchasing our products. We always strive to provide you with the best possible shopping experience, but we are sorry to learn that you may have encountered some problems.

We noticed that you mentioned an order-related issue in your feedback, but we apologize that we do not have direct visibility to your order number to know if your issue has been properly resolved. In order to serve you better, we kindly invite you to contact us via the official email address on our website and provide us with your order number and related information.

Once we receive your email, we will immediately start to deal with it and try our best to solve the problem for you to ensure that your rights and interests are protected. We attach great importance to your every feedback, and look forward to being able to bring you a satisfactory solution as soon as possible.

Best regards，

Reply from ELKLOOK EYEWEAR

Dec 13, 2024

Hi dear,

We apologize for any inconvenience you may encounter during the purchase of our products. We're always committed to providing you with the best possible shopping experience, but we're sorry to hear that you may have encountered some issues.

Rest assured, we ensure that each item is carefully packed before shipment to ensure that it is in perfect condition. If you have the unfortunate misfortune of receiving an empty package or a damaged package, this is something we really don't want to see. Hereby, we promise you that once you contact us and provide relevant information, we will immediately arrange for you to reissue the goods or process a refund, so that you will not suffer any unnecessary losses.

We are also very sorry for the customer service's reply. We understand the importance of timely communication and apologize for not being able to respond to your inquiries in a timely manner. In order to better serve you, we kindly ask you to provide your order number or get in touch with us through our official email. We will verify the situation as soon as possible and deal with you accordingly.

Thank you for your understanding and support, and we look forward to your reply.

sincerely,
The Elklook Team

Reply from ELKLOOK EYEWEAR

Dec 17, 2024

Hi dear,

First of all, thank you very much for your valuable feedback, and at the same time we apologize for the inconvenience caused by the product quality problem.

We've carefully reviewed our customer service email and live chat history, and unfortunately we couldn't find any records related to your issue, so we couldn't resolve the issue in a timely manner, and we're sorry for that.

Please rest assured that your order is still within the warranty period, and we will be responsible for any damage caused by quality problems. We have sent you a specific solution by e-mail Service@elklook.com, so please take the time to check it out.

We sincerely thank you for your understanding and support, and look forward to your reply so that we can deal with this matter for you as soon as possible. If you have any questions, don't hesitate to contact us, we are always here for you.

Sincerely,
The Elklook Eyeware Team