Great product, I had problems with the delay in delivery but only because gls italy sucks. The support assistance is very fast in responding to emails, really fast, and they are very friendly. In fact... See more
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I purchased the bike five weeks ago. After just two weeks, some of the screws began to rust. A week later, the motor started making a strange noise when operating near full capacity. I sent photos and... See more
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Have just taken delivery of my M2 Eleglide which came a week earlier than first informed of. It took longer to assemble than l expected but the bike was so well packed that removing all the protectio... See more
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I really do like my M2 Eleglide bike, it's fast, nimble and fun to ride but the only issue I have is that they changed the design of it and I expected it to come with a throttle, as the older model di... See more
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Company details
- #19 of 22 best companies in Bike Accessories Store
Written by the company
Eleglide is committed to making sustainable transport accessible to everyone. From our excellent value for money to our premium quality standards, we focus on providing a high-quality, affordable experience that goes beyond simply getting from A to B.
Contact info
United States
- eleglide.com
3.7
Average
482 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
Verified
Reply from eleglide.com
Dear Customer,
Hello!
Thank you for your recognition! We are glad that you are satisfied with the "high cost performance" and "efficient experience" of our products, which is exactly what Eleglide has been working towards!
We look forward to continuing to provide you with value-added products and services, and wish you a happy ride!
Eleglide Service Team
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Nice ride
Great bike ride I made around 45km around Malta and batterie still full of charge 😊.
Date of experience: June 29, 2025
Reply from eleglide.com
Dear Customer,
Hello!
Wow! 45km of riding and still full of power, that's awesome! 🚴♂️⚡
Thank you for choosing Eleglide to explore the beautiful scenery!
Our long-lasting batteries are designed to support adventures like this.
Looking forward to seeing more of your rides in the future!
Eleglide Service Team
Verified
Reply from eleglide.com
Dear customer,
hello!
Thank you for your support! We are glad that you are satisfied with our products! We will continue to provide high-quality bicycles with high cost performance.
Wish you a happy ride!
Eleglide Service Team
Je souhaite partager ici mon expérience…
The parts you provided do not resolve the issue.
Your response is wrong, and you are threatening your customers. Buyers can judge your customer service for themselves.
This company is very dishonest. Never buy from them.Je souhaite partager ici mon expérience avec la marque Eleglide, fabricant de vélos et trottinettes électriques, afin d’informer objectivement les futurs acheteurs.
En janvier 2025, j’ai commandé un premier vélo. À la réception, j’ai constaté plusieurs points de rouille. Après réclamation, le fabricant m’a accordé un geste commercial de 200 €, sans toutefois résoudre le problème de fond.
Malgré cette première déception, j’ai décidé de leur faire confiance à nouveau et j’ai acheté un second vélo, d’un autre modèle. Celui-ci présentait un porte-bagages mal aligné. Eleglide m’a alors envoyé un nouvel élément, que j’ai remplacé, mais le défaut persistait. Après vérifications, il s’est avéré que c’était en réalité le cadre du vélo lui-même qui était tordu.
J’ai donc proposé un échange standard : ils m’envoient un vélo conforme, je leur retourne celui défectueux. Une solution simple et équitable. Mais la direction s’en est mêlée, refusant toute solution amiable et allant jusqu’à me menacer en cas de communication publique sur les réseaux sociaux.
👉 Je vous demande de partager ce lien Trustpilot au maximum, notamment sous les vidéos d’influenceurs testant la marque Eleglide. Il est toujours regrettable de se faire avoir, et j’interviens ici en tant que lanceur d’alerte.
Je reste à disposition pour toute action en justice conjointe, photos et preuves à l’appui.
🚨 Mise en garde
Acheter chez Eleglide, c’est courir le risque de recevoir un produit défectueux, sans garantie d’un service après-vente fiable.
Par ailleurs, l’avenir de cette société semble plus qu’incertain. Je vous recommande vivement de passer votre chemin. Car même si votre vélo fonctionne correctement à la livraison, vous pourriez ne plus avoir accès aux pièces détachées ou au support technique dans quelques mois, en cas de condamnation par la justice – ce qui, au vu des éléments, ne fait guère de doute.
Enfin, sachez que le dossier a été transmis à la justice afin d’examiner la conformité des produits Eleglide et de demander l’interdiction de leur commercialisation en France et en Europe. Une saisine diplomatique a également été effectuée auprès de l’ambassade compétente.
I want to share my experience with Eleglide, manufacturer of electric bikes and scooters, to objectively inform future buyers.
In January 2025, I ordered my first bike. Upon delivery, I noticed several rust spots. After complaining, the manufacturer offered a €200 goodwill gesture but did not resolve the underlying problem.
Despite this first disappointment, I decided to trust them again and bought a second bike, a different model. This one came with a misaligned luggage rack. Eleglide sent me a replacement part, which I installed, but the defect remained. Further checks revealed that the bike’s frame itself was bent.
I then proposed a standard exchange: they send me a compliant bike, and I return the defective one. A simple and fair solution. However, management got involved, refused any amicable solution, and even threatened me if I spoke publicly on social media.
👉 I ask you to share this Trustpilot link as widely as possible, especially under videos by influencers reviewing Eleglide products. It’s always sad to be scammed, and I act here as a whistleblower.
I remain available for any joint legal action, with photos and evidence to support.
🚨 Warning
Buying from Eleglide means risking receiving a defective product, with no guarantee of reliable after-sales service.
Moreover, the future of this company seems highly uncertain. I strongly recommend you stay away. Even if your bike works fine upon delivery, you may lose access to spare parts or technical support within months if they are convicted by the courts – which, based on the evidence, seems inevitable.
Finally, be aware that the case has been referred to the courts to examine Eleglide’s product compliance and to request a ban on their sale in France and Europe. A diplomatic referral has also been made to the relevant embassy.
BRAVO un vélo à 1200€ inutilisable, on vous propose un casque à 10€ si celà n'est pas de l'escroquerie qu'est ce alors.
FUYEZ CETTE MARQUE
Date of experience: May 22, 2025
Reply from eleglide.com
Mr. Arnaud,
Thank you for your message.
We would like to clarify the situation once again to avoid any further misunderstanding.
Your initial purchase was made through a local dealer, and you reported rust issues. As previously explained, rust is not considered a manufacturing defect but rather a result of storage and environmental conditions such as local humidity. This is clearly outlined in our warranty policy.
Despite this, our team proactively contacted you and offered support. At your request, we agreed to provide a significant discount of €200 on the purchase of a new T2 unit—well beyond our usual policy—to avoid your bad review threatening.
After receiving the new bike, you reported issues with the rear rack and brake disc. We responded promptly by providing the necessary replacement parts free of charge. However, despite these efforts, you expressed continued dissatisfaction. We then offered you a return and full refund as a final resolution. You declined this and instead began issuing repeated threats of negative reviews and legal action.
We must now make our position clear:
The only reasonable and fair solutions we can offer are either (1) the provision of spare parts to address the reported issues or (2) a return of the product for a full refund.
We will not agree to any form of exchange or compensation beyond these options.
We refuse to support a situation where a customer insists on keeping a product they claim is defective while continuing to demand further compensation or threaten our team.
Your repeated threats of negative publicity and litigation have gone beyond the scope of normal after-sales service. We cannot accept such coercive tactics.
Please understand that our after-sales policy does not include the right to exchange a used product for another model free of charge.
Accordingly, we urge you to return the product for a full refund, after which we will consider this case closed and terminate all further transactions with you. We will not continue any cooperation under these circumstances.
To clarify the facts:
Original Issues Addressed:
Upon your initial complaint, we promptly shipped replacement parts at no cost to you, which you confirmed receiving.
These parts were specifically designed to resolve the exact issues you reported.
Unreasonable Escalation:
After successfully using the scooter with the replacement parts for an extended period, you suddenly demanded:
A free upgrade to a different model
Additional compensation
Threatened negative reviews unless demands were met
Legal Compliance:
EU consumer law entitles you to repair, replacement, or refund - not arbitrary product upgrades.
We have exceeded our obligations by:
Providing free repair parts
Repeatedly offering full refund upon return (shipping labels sent twice)
Our Final Position:
The replacement parts provided constitute a complete resolution under warranty terms.
Your subsequent demands for a different model constitute abuse of consumer protection systems.
Any further:
Baseless public accusations
Attempts to extort additional benefits
False claims about our communications
Will result in:
Immediate termination of all support Legal action for:
Defamation
Extortion
Abuse of process
We consider this matter resolved unless we receive the returned goods within the specified timeframe.
Kind Regards,
Eleglide Service Team
Good product
Good product, perfect communication with the dealer, fast delivery.
Date of experience: June 27, 2025
Reply from eleglide.com
Dear Customer,
Thank you for your recognition of our products! We are glad that you are satisfied with the product quality, communication efficiency and delivery speed, which is exactly what we have been working hard for.
Your support is the biggest driving force for our progress, and we look forward to continuing to provide you with high-quality products and services in the future!
I wish you a happy ride!
Eleglide Service Team
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Great product
Great product, I had problems with the delay in delivery but only because gls italy sucks. The support assistance is very fast in responding to emails, really fast, and they are very friendly. In fact, thanks to them who contacted gls directly to tell them to move with my package, the delivery was made directly the next day. Great product + great assistance without support = great service and a customer forever. eleglide top .
Date of experience: June 27, 2025
Reply from eleglide.com
Dear Customer,
Hello!
Thank you very much for your love and support for our Eleglide electric bicycle!
We are deeply sorry for the logistics delay, and we are glad that our customer service team can help you solve it in time. Your satisfaction is our greatest motivation!
If you have any needs in the future, please feel free to contact us. I wish you a happy ride!
Eleglide Service Team
I got the bicycle
I got the bicycle, the only problem was that I recieved the bike without the battery but then Eleglide managed to send the battery out to me separately
Date of experience: June 20, 2025
Reply from eleglide.com
Dear Customer,
Thank you for choosing ELEGLIDE and sharing your shopping experience! We are glad that the battery issue was finally resolved in a timely manner.😄
Look forward to continuing to provide you with quality service!
support@eleglide.com
Verified
Reply from eleglide.com
Dear cycling expert 🚴♂️,
We are very happy to see your "Best³" crit!
Thank you for your support of our products.
Keep measuring the world with your wheels! 😄
support@eleglide.com
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After only 2 weeks of use the motor started making a strange noise
I purchased the bike five weeks ago. After just two weeks, some of the screws began to rust. A week later, the motor started making a strange noise when operating near full capacity. I sent photos and videos to your support team, but they responded that both the motor noise and the rusting screws are considered normal and acceptable.
Date of experience: May 18, 2025
Reply from eleglide.com
Dear Customer:
We attach great importance to your feedback and have provided you with solutions
To solve the problem more efficiently, please check your email.
Once again, we apologize for the inconvenience caused to you.
support@eleglide.com
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Verified
Reply from eleglide.com
Dear rider friends,
Your warm feedback has energized the entire Eleglide team! 🌞
If you have any questions or need assistance with the vehicle in the future, our customer service team is always at your service. Thank you again for your trust, and I hope Eleglide will continue to accompany you to explore more wonderful journeys!
Have a happy ride!
support@eleglide.com
Verified
Transmissions
Transmissions are not configured properly. Overall quality is average
Date of experience: May 28, 2025
Reply from eleglide.com
Dear,
We are sorry for the inconvenience.
Please send us an email to support@eleglide.com and we will solve the problem for you.
I apologize for the inconvenience caused.
Looking forward to your reply.
The cycle was so great and I am…
The cycle was so great and I am enjoying there service and product also more than that they are also helping me with some other product issue ( only one bad thing that they take tooooo much time :( other than that they are such a W company )
Date of experience: May 27, 2025
Reply from eleglide.com
Dear rider friends,
Our entire team is very encouraged to see your recognition of Eleglide! 🚴♂️✨
If you have any questions or need assistance with the vehicle in the future, our customer service team is always at your service. Thank you again for your trust, and I hope Eleglide will continue to accompany you to explore more wonderful journeys!
Have a happy ride!
support@eleglide.com
The M2 is TUFF 🔥🔥
I really do like my M2 Eleglide bike, it's fast, nimble and fun to ride but the only issue I have is that they changed the design of it and I expected it to come with a throttle, as the older model did but this one didn't. I have a better seat then the older model so that's pretty cool 🤣 and a better display :3 and to prove the bikes durability to anyone reading this... (I didn't do this intentionally I swear) But while going on a trail, I fell off a cliff with the bike at 40 kmph and the bike fell all the way to the bottom of the cliff (I thought it would've been battered) but. IT WAS COMPLETELY FINE 💀🙏. THIS BIKES THE GOAT 🙏 I WISH IT WOULD BE A BIT FASTER THO SO I CAN ABSOLUTELY FLYYY 😭 I LUV U ELEGLIDE :)))
Date of experience: June 01, 2025
Reply from eleglide.com
Dear,
Thank you for your love and support of Eleglide M2! Your satisfaction is the biggest motivation for our continuous progress.
We are very happy to hear your high evaluation of the vehicle's performance, especially its excellent durability and handling. Regarding the throttle design change you mentioned, this is to comply with the latest safety regulations to ensure that every rider can enjoy a safer riding experience.
If you have any questions or need assistance with the vehicle in the future, our customer service team is always at your service. Thank you again for your trust, and I hope Eleglide will continue to accompany you to explore more wonderful journeys!
Have a happy ride!
support@eleglide.com
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Unreliable product.
Unfortunately, I cannot recommend the T1. The brakes are terrible, really close to unsafe, actually (had to spend 150 euros on an hidraulic set), and after just 1000 km, it keeps disconnecting with no apparent pattern or reason. My reseller changed the controller, but it was completely useless. Just today, my wife almost got runover by a bus in a crossing, as the bike suddenly switched off (and it gets extremely heavy to pedal without assistance, be aware). Really disappointing, to say the least. So sorry, really, as the bike is very well priced and have everything you could wish for commuting (except for the thrust, of course).
Date of experience: May 30, 2025
Reply from eleglide.com
Dear customer,
Thank you for your suggestion.
Sorry for the inconvenience, could you please send an email to support@eleglide.com with details of your problem so that we can better help you.
I sincerely apologize for the inconvenience caused.
Looking forward to your reply.
Worst company ever
Bought Eleglide m2 about 7 months ago and have had 4 issues with the bike in total. The screen display messed up and would not read the speed and peddle assist would not work properly. Credit to Eleglide parts was sent out to fix these issues. The other two issues are brake lever keeps on coming loose and a noise that is coming from the bike when I ride. The reason for the bad review is customer service is the worst ever. I told them all issues with the bike and sent videos and they only sent parts for two issues acting like this would fix everything like they was sending magic parts or something. After this I was asked to confirm the other problems repeatedly even though I had sent videos and going back and forth I was told that I should lubricant the chain to stop the noise and that warranty for the break lever is only 14 days. Firstly I think we all know how to lubricant a chain. I already know that this isn’t the reason for the issue. Basically the Eleglide warranty is toilet paper, they do the bare minimum. Their bikes are not built to last please do not waste your money. Terrible company
Date of experience: May 29, 2025
Reply from eleglide.com
Dear customer,
Thank you for your valuable suggestions.
We have been actively cooperating with you to solve the problem, which takes a certain amount of time to complete.
We have sent you 2 emails for you to handle, but have not received any response. Please also cooperate in taking a video of the failure so that we can better help you.
Thank you for your cooperation and understanding.
support@eleglide.com
Verified
Eleglide T2
I am very satisfied with the purchase. Easy to assemble, well packaged, and delivered quickly. Already traveled the first 50 km without any problems.
Date of experience: May 07, 2025
Reply from eleglide.com
🎉 Thank you for choosing Eleglide T2 and sharing your riding experience!
We are glad to hear that you approve of the assembly, packaging and delivery. The 50km smooth ride is the best affirmation of our products! We will continue to work hard to provide you with a better electric travel experience.
We look forward to accompanying you on every journey in the future! 🚴♂️
support@eleglide.com
Everything is excellent from the…
Everything is excellent from the customer service to the last bolt on my bike.
Date of experience: May 23, 2025
Reply from eleglide.com
Dear Lester Burton,
Thank you for taking the time to share your 5-star experience with your Eleglide bike! We’re thrilled to hear that every detail—from our customer service to the "last bolt"—met your expectations. This is exactly the standard we strive for.
Wishing you countless joyful rides ahead, and don’t hesitate to reach out if you ever need assistance. Happy cycling! 🚲💨
support@eleglide.com
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Eleglide T1 step thru e-bike
I purchased my Eleglide T1 step thru e-bike via Amazon in February 2024.
I had a most wonderful year cycling and loved my bike. In May this year (2025) my bike developed a problem so, I contacted Eleglide and received an immediate and helpful response.
Via Amazon, I contacted the Dutch Agency that supplied my bike, they responded quickly, sending me the replacement part (the controller), which I was able to fit myself, and now, problem solved!
I would add, that I encountered a reluctance from some e-bike specialist shops, to look in to the problem with my bike. So I do think it would be helpful of Eleglide to establish a wider network of service support facilities in the UK, as they have an excellent and affordable product.
Jeremy Roden, West Sussex.
Date of experience: May 22, 2025
Reply from eleglide.com
Dear Mr. Jeremy Roden，
Hello! Sincerely thank you for your valuable feedback. Your support is the greatest motivation for us to move forward.
Thank you again for choosing Eleglide and being willing to be a witness to our product improvement. If you have other needs, please feel free to contact:
support@eleglide.com
Wish you a happy ride!
Eleglide M2
I recently purchased an Eleglide M2. I'm so impressed with it. It took me around an hour to assemble it out of the box. Front wheel, handlebars, saddle and pedals needed fitting. It would take less time for someone more experienced with working on bikes.
All gears were set up well straight out of the box as were the brakes. The hydraulic brakes are excellent, but do take some getting used to.
Riding it is pleasurable and the motor provides a good amount of assistance. I have had the bike 3 days and I have ridden 40 miles on it on a variety of terrains.
I needed to retighten a few of the connections once I'd ridden it a bit but this is probably normal upon getting a new bike.
The saddle is reasonably comfortable and the gears are good for a variety of hills. The build quality seems good overall.
The front suspension is a nice feature and absorbs bumps well. I am 6 foot 2 tall so opted for the 29inch wheels and the bike fits me well.
The range seems good so far although I haven't tested it to the maximum claimed range of 125km on a full charge.
A few people have commented on the bike whilst I have been out and about saying they like the look of it and I agree that it looks good.
The price point is also excellent and didn't break the bank. For the money paid I am very pleased with the bike and the delivery time (which was 3 days) and I hope the bike will give me many miles of enjoyable riding.
The addition of a rear light and mudguards would have been a nice touch however that can be easily rectified with aftermarket purchases.
I am very happy with the bike overall.
Date of experience: May 21, 2025
Reply from eleglide.com
Dear Eleglide user，
Hello! Sincerely thank you for taking the time to share your detailed experience with the Eleglide M2 electric bicycle. Your professional and thoughtful evaluation is the biggest motivation for our continuous progress!
We are particularly pleased with the highlights you mentioned:
✓ Recognition of the hydraulic brake system and transmission performance
✓ Feedback on the perfect fit of 188cm height and 29-inch wheels
✓ Affirmation of the three-day express delivery service
Your improvement suggestions (rear light/mudguard standard) have been submitted to the product department for evaluation, and the new model in 2025 will focus on this optimization direction.
support@eleglide.com
Verified
Great service delivery on time
Great service delivery on time
Would order again
Date of experience: April 29, 2025
Reply from eleglide.com
Dear Valued Customer,
Thank you for your kind words! We’re thrilled to hear that our service met your expectations with timely delivery. Your satisfaction is our top priority, and we’d be honored to serve you again.
If you have any further questions, please feel free to contact us!
support@eleglide.com
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