Electronic Express Reviews 16,339

TrustScore 4.5 out of 5

4.3

Companies on Trustpilot can’t offer incentives or pay to hide any reviews.

Review summary

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery service, highlighting efficient shipping and timely arrival of products. Many appreciate the competitive pricing and the overall value they receive. The quality of the products is also a recurring positive point, with consumers expressing satisfaction with their purchases. However, experiences regarding order processing and customer service appear to be inconsistent. Some reviewers reported issues with order cancellations due to items being out of stock, while others mentioned challenges in obtaining timely assistance or responses from customer service. Despite these mixed experiences, a significant number of consumers express trust in the company and a willingness to make future purchases.

Based on reviews, created with AI

See what reviewers are saying

Rated 1 out of 5 stars

We bought a new steam washer and dryer that was delivered on a Thursday. The dryer was scratched and damaged. They offered us $70 off to take the damaged dryer. We refused the dryer. Instead of ma... See more

Rated 5 out of 5 stars
Verified

They were very quick in their delivery and everything meant to my satisfaction.I have had nothing but good results from electronics express as of now

Rated 5 out of 5 stars
Verified

Wow, I’m so impressed. From thinking they were a scam to being delivered a beautiful fridge across the country. Super fast freight and the best prices. The transaction was very smooth. Ordered online,... See more

Company replied

Rated 5 out of 5 stars
Verified

Excellent customer service from Online Sales Associate, Joshua McDaniel. I was kept up-to-date with the entire order process, given postal tracking information. If I had any issues or needed any help,... See more

Company replied


Company details

  1. #68 of 107 best companies in Electronics Store
  2. #14 of 18 best companies in Appliance Store
  3. #10 of 19 best companies in Computer and Accessories Store
  4. #15 of 19 best companies in Computer Store
  5. #4 of 5 best companies in TV store
  6. #2 of 2 best companies in Washer and Dryer Store

About Electronic Express

Written by the company

We make it happen

Founded in 1983, we are a family-owned and operated electronics retail company based in Nashville, TN. Over 40 years, we've grown to be Tennessee's largest electronics store. We now have over 21 locations throughout Tennessee and Northern Alabama.

Enjoy a Knowledge-Backed Shopping Experience

When you shop at Electronic Express, our friendly associates will help find what you're looking for while offering expert advice about the latest products.

Our associates will help you choose from hundreds of brands so you can find the best electronics at industry-leading prices. Plus we have new deals available every single week!

Shop Weekly Deals

Products

Shop our wide selection of products online and we ship anywhere in the continental United States (excluding Alaska and Hawaii).

Financing

We also offer financing on qualified purchases so you don't have to wait to enjoy great electronics.

Financing Plans

Services

We offer several support and repair services to help you get the most out of your electronics.

Enterprise-Level Sales

We frequently partner with organizations to provide growing communities with modern appliances. Contact our sales teams to learn more.

Corporate Sales
Builder Sales

Contact info


4.3

Excellent

TrustScore 4.5 out of 5

16K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 62% of negative reviews

Typically replies within 48 hours


Rated 4 out of 5 stars
Verified

The dispatch system sucks

The website was fairly easy to use,the installation when perfect my only problem was the dispatch system,had no clue no clue at all what was going on, I should call the corporate headquarters

Date of experience: June 15, 2025

Rated 5 out of 5 stars
Verified

Great experience.

They were very quick in their delivery and everything meant to my satisfaction.I have had nothing but good results from electronics express as of now

Date of experience: June 28, 2025

Rated 1 out of 5 stars

Unhappy with delivery service of appliances.We bought a new steam washer and dryer…

We bought a new steam washer and dryer that was delivered on a Thursday. The dryer was scratched and damaged. They offered us $70 off to take the damaged dryer. We refused the dryer. Instead of making good with a speedy delivery of a new dryer, I cannot get a new one for 5 days. I cannot wash clothes because the water has to be off because of the steam feature between the washer and dryer. Clothes are piling up. Very unhappy with the delivery service used by Electronic express. They were not nice or helpful when we tried to get an earlier delivery.

Date of experience: July 03, 2025

Rated 5 out of 5 stars
Verified

Online order

Online order. Fast shipping and delivery. Excellent packaging of a fragile product. No issues whatsoever.

Date of experience: June 23, 2025

Rated 5 out of 5 stars
Verified

Great place to Buy!

The product was in stock, shipping was free, and delivery was within 3 days.
The price was the lowest that I found for a new unit on the internet.

Date of experience: June 21, 2025

Electronic Express logo

Reply from Electronic Express

Thank you for the review! We were happy to deliver.

Rated 5 out of 5 stars
Verified

Great Service!

The shipping was very fast! There was an issue with one item being out of stock, but I was informed and promptly received my refund. I would definitely recommend them.

Date of experience: June 21, 2025

Electronic Express logo

Reply from Electronic Express

Thank you for the review on our customer service. While we would have preferred to ship you a product, we were more than happy to makeup for our inventory mistake by providing you a refund.

Rated 5 out of 5 stars
Verified

10/10 recommend

We absolutely love our washer & dryer set! Affordable and works perfectly!

Date of experience: June 07, 2025

Electronic Express logo

Reply from Electronic Express

Thank you for the review. Enjoy your new washer and dryer.

Rated 5 out of 5 stars
Verified

Easy ordering, fast shipping

Easy ordering, fast shipping and fair pricing on the item I ordered

Date of experience: June 20, 2025

Electronic Express logo

Reply from Electronic Express

Thank you for the review. Enjoy your new product!

Rated 5 out of 5 stars
Verified

Excellent product

Excellent product , so far happy with purchase... incredibly quite.

Date of experience: June 19, 2025

Electronic Express logo

Reply from Electronic Express

Thank you for the review!

Rated 1 out of 5 stars
Verified

Website inventory not accurate

I made a purchase on the website for a laptop and then a few days later got an email that they didnt actually have that laptop and they cancelled my order.

Date of experience: June 19, 2025

Electronic Express logo

Reply from Electronic Express

Thank you for the review. Upon picking the product, we found that the box was not factory sealed so we made the choice to cancel the order rather than sending out a product that wasn't new in box.

Rated 5 out of 5 stars
Verified

The crew that delivered and installed…

The crew that delivered and installed our washer dryer were crisp and professional. A very good experience.

Date of experience: June 17, 2025

Electronic Express logo

Reply from Electronic Express

Thank you for the feedback! We are happy to hear that our delivery crew provided a good experience.

Rated 1 out of 5 stars
Verified

not good as expected

Date of experience: June 16, 2025

Electronic Express logo

Reply from Electronic Express

Thank you for the feedback. If you have time, can you update your review to let us know what didn't meet your expectations.

If you are referring to the product, feel free to email our customer service team to return the product.

Rated 5 out of 5 stars
Verified

Online order

Quick and easy to use website. I placed order and it was delivered pretty quickly as well.

Date of experience: June 16, 2025

Electronic Express logo

Reply from Electronic Express

Thank you for the feedback!

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