Really good communication from the start of the process. Installers were very professional, friendly and helpful. Cable was very nearly run through my porch and place was left spotless after.
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We were a little nervous about getting our first car charger fitted. Sam Harris and Elecology came highly recommended by a neighbour. These guys are amazing! Sam dealt patiently with all our concerns... See more
Five star end to end, really helpful, informative and constructive advice from pre sale team. I spoke to Sam who was excellent. Team arrived right day, on time,( much more than BMW unable to deli... See more
Engineer who came for the install was good and he did a decent job however to gain access under the floor he decided to cut one of the floor boards. It has been cut in such a way that it is unsupporte... See more
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We install electric car charging points at home, at work, in public car parks and retail locations. Get your free EV charging point installation plan now.
Contact info
United States
- elecology.com
4.2
Great
89 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Impressive service
Really good communication from the start of the process. Installers were very professional, friendly and helpful. Cable was very nearly run through my porch and place was left spotless after.
Date of experience: June 24, 2025
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Neat and tidy installation
Sam and his team were excellent and very professional - I'd definitely use them again and recommend them to anyone looking for an EV installer. Great communication throughout the process, answering all my questions. On the day, the installer arrived early, neatly fitted everything and got me set up with the app.
Date of experience: May 20, 2025
The service is great!!!
Date of experience: May 14, 2025
Reply from Elecology
Hello Morgan, we don't appear to have record of working with you. You also appear to be based in the USA which is not where we operate.
Great install, poor/disappointing follow up
Good initial experience and recommended to friends. Unfortunately when experiencing an issue with a component of the install, their follow up/proactiveness was poor, despite having installed a component of our installation that is prone to burning out and a genuine health & safety concern.
Date of experience: April 01, 2025
Reply from Elecology
Thank you for your review. We're pleased to hear you had a good initial experience with us and even recommended us to others—that means a lot. That said, we feel it's important to clarify the facts for the benefit of those reading.
Your charger was installed in May 2020 and came with a three-year warranty, which expired in May 2023. When you reached out in April 2025—almost two years beyond the warranty period—we still responded quickly and offered free first-line support to help diagnose the issue remotely.
We were in regular communication from 10 April, and by 11 April, we had provided troubleshooting guidance. When it became clear the RCD was faulty (specifically that the test button was unresponsive), we offered a resolution along with a heavily discounted quote to replace the unit — we didn't have to do that.
Regarding your claim that we used a “component prone to burning out”: at the time of installation, the Rolec RCD used was one of the few available units that complied with EV charging regulations. It was supplied by a leading manufacturer and met all relevant safety and performance standards. While technology has since moved on and we now use newer components, this does not mean the original unit was unsafe or unfit for purpose.
Up until the point where a cost was introduced to resolve the issue—due to the installation being well outside of warranty—you expressed satisfaction with our service. We understand it's frustrating when any equipment fails, but we stand by our original work and feel we went above and beyond in how we handled your case: promptly, respectfully, and fairly.
Great Experience and highly recommended
Very impressed with Ecology from front to back. Both Sam with his communications and Dan, who was very professional and did a fantastic install of my new Tesla Wall Charger. Highly recommend for any of your EV charger needs.
Date of experience: February 13, 2025
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Good primary outcome but overall service could be improved
Charger is installed, works well and the cable ran under the house floor which is all as hoped. The engineer didn't seem so trustworthy and the customer service was passable.
Some damage was incurred on the drilling of the exit wire from under the house. This was understandable, but the engineer initially denied some damage was done by him, then was quite disrespectful.
He ended up doing a patch-up job but seemed to do a purposefully poor job or just had no experience applying silicon. We were given a very minor token discount that wouldn't cover redoing the touch-up work. Although the agent was keen to understand more about the situation with the engineer, we didn't feel comfortable taking it further.
I'd say they're a fine company for the most part as most reviews state, but not 5-stars from our end-to-end experience.
Date of experience: November 05, 2024
Great service
Brilliant service from the outset. Initial quote was provided without the need for a physical site visit - I just uploaded some photos of the proposed charger location and existing electrical installation. Matt, who came to fit the device was very professional and efficient, not to mention a really nice guy. All neatly installed and fully operational. Very happy!
Date of experience: November 26, 2024
Excellent from start to finish
Excellent from start to finish. Sam dealt with my initial enquiry, providing various quotes on different chargers, no pushy sale's which for me was one of the reasons why I choose Elecology. On the day of installation, Dan arrived, very polite and professional, installed the charger, showed how everything worked. Dan made sure all cables were straight, excellent workmanship and a credit to Elecology.
Date of experience: September 12, 2024
Fantastic Experience
Fantastic Experience. From start to finish Elecology were easy to deal with. The quote was quick, reasonably priced and everything outlined and explained well. Sam was very responsive and helpful with any queries pre and post installation. The guys installing the Tesla Wall Connector on site were also very friendly, professional and efficient. Can't recommend them enough!
Date of experience: May 20, 2024
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Great Job - 10/10
Can’t recommend enough. From the initial contact, Sam and the team at Elecology have been super helpful, responsive and a joy to deal with.
They couldn’t do enough to help with any question and the response time to emails was unreal. Usually expect to wait a day or so for a reply, with Elecology it’s an hour or 2!!
Engineer was prompt, polite, neat and personable.
I would 100% recommend Elecology to anyone that requires an EV charger installed.
Keep up the great work guys!!
Date of experience: January 04, 2024
EV Charger installation
Excellent customer service throughout, answered our questions promptly prior to installation. Kelvin our engineer was highly professional, tidy and spent time with us to ensure our kit was working well and we understood basic functions.
Date of experience: November 21, 2023
Excellent service
Very efficient service, right from initial enquiry through to installation. Engineers did a great job, answered all my questions and helped me get setup with the newly installed wall charger. Would definitely use again.
Date of experience: December 04, 2023
Excellent installation
Excellent installation - they communicated clearly and openly prior to the installation, and the installer on the day was very knowledgeable and helpful.
Date of experience: November 13, 2023
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Excellent company easy to deal with…
Excellent company easy to deal with and professional
Sam gave me couple of dates for installation and communication through emails was fast and efficient he got the charger and so it was hassle free
On the day the installation was problem free - the engineer David was at my house very early, he explained the few choices I needed to make and then got on with it swiftly and showed me how everything works when it was complete.
Date of experience: October 16, 2023
Guys came and fitted wires ok which was…
Ohme made the mistake not electrical contractorso shall put a review against them
Date of experience: October 09, 2023
Reply from Elecology
Hi Terry,
I truly understand your frustration.
You purchased the charging point and installation directly from the manufacturer. We diligently ordered your charger well in advance, but unfortunately, it wasn't delivered to us on time. Despite this, we didn't want to miss your installation appointment, so we came prepared with a 5m backup charger from our own stock. Regrettably, it didn't fit your needs.
We completed as much of the installation as possible and promised to return once the correct 8m charger arrives (date agreed and book). It's important to mention that we won't receive payment for the return visit, even though the incorrect cable length was beyond our control.
Thank you for your understanding and patience. We're just as annoyed by the situation and are committed to making it right for you.
Warm regards,
Decent install but now i need to get a floor board replaced.
Engineer who came for the install was good and he did a decent job however to gain access under the floor he decided to cut one of the floor boards. It has been cut in such a way that it is unsupported. He had put couple of screws to keep the floor board in place but it has since caved in only been few days.
Date of experience: September 05, 2023
Reply from Elecology
Hello,
If you let me know your name I will take a look at the installation for you. I don't have a record of your installation so it is tough to comment.
Our engineers will always take extra time and care to make sure the most discreet cable route possible is achieved (the goal is no cable on show). A floorboard in an understairs cupboard might be lifted so that the cable is not visible throughout the house.
Please email hello@elecology.com and someone will take a look right away.
Thanks,
Elecology
Super all round installation
We found our EV installation to be very smooth. Luke arrived on the day with another team member and worked efficiently and respectfully. There was good communication throughout and the team cleared up after the work. Booking and payment with Sam very easy and timely. All in all would recommend without hesitation.
Date of experience: August 17, 2023
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Easy to deal with and professional
I found Elecology easy to deal with and professional throughout. They gave me some advice about selecting the right charger for my needs and answered the few questions I had.
On the day the installation was problem free - the engineer was at my house very early, he explained the few choices I needed to make and then got on with it swiftly and showed me how everything works when it was complete.
p.s. in May 2024 I had a problem with the power supply to the charger (the RBCO if you want to know) and Elecology were quick to get an engineer round and sort it out, so again good, efficient service.
Date of experience: June 28, 2023
Brilliant service from Elecology
Brilliant service from Elecology. Luke was very professional, punctual, did an amazing job installing and then explaining the EV charging he installed for us. Communication with Sam was excellent - very quick to reply, and very helpful.
Would definitely recommend them and use them again.
Date of experience: June 20, 2023
Very professional company
Very professional company. Sam was great to deal with, answered my questions promptly and offered us an installation date quickly.
Luke the installer was polite, friendly and tidy. Helped set up the Tesla app etc.
Would thoroughly recommend. Yes probably not the cheapest option but if you want 100% confidence in a job done well, then this company is for you.
Date of experience: June 06, 2023
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