Ekar Reviews 6

Trying to search the best rent car in uae I see this apps and try to call the number in the website it's not working,I'm trying to book a luxury car for 3mnths for my french friend who is visiting here in dubai ...very poor service hope you will improve.

Date of experience: May 08, 2025

Extremely Unprofessional Service and Unlawful Handling of Personal Data by ekar

I am writing this review after being a loyal customer of @ekar for three years, and I feel compelled to share my incredibly frustrating experience in the hopes of sparking change.

The management and call center of ekar have been utterly unprofessional, disrespectful, and dismissive. On May 7th at 22:14, I spoke with a representative named Mohammad. When I asked him about a charge of 2 AED on my account, he mentioned that I had 2 separate payments of one dirham each, totaling two dirhams. However, when I inquired about the purpose of this charge, Mohammad’s response was sarcastic and unhelpful. He claimed there was no pending payment, even though he had previously told me there was a two-dirham charge. This lack of clarity left me frustrated, as there is no penalty fee of two dirhams, and I have never been informed of such a charge.

However, my biggest concern is the unlawful handling of my personal data. After clearing all dues, I officially requested that e-car delete my personal information and documents from their database, as I no longer have any business with them. Despite this, ekar continues to retain my information, which I believe is a violation of data protection laws. To date, I have received no meaningful response or action regarding this request. The company’s failure to comply with this basic customer right is deeply concerning.

I want to also specify that, as someone who has lived in the UAE for 6 years, I am fully aware of my rights under UAE’s consumer and federal laws. I have 100% right to request that a company delete my personal information, including my Emirates ID, personal mobile number, driving license, and other details. However, some of e-car's team members claim that my personal information is still in their database, while others say there are no attachments, yet they admit my personal details remain. This is clearly a violation of consumer law and my rights, and ekar must take responsibility for this illegal activity. They must answer to both me and the relevant government authorities for these actions, which are completely against the law.

In contrast to the negative experience with the call center, I want to commend Andrew, one of ekar representatives, who is the only person I have encountered during my three years with e-car that was genuinely professional, polite, and calm. Andrew answered all my questions thoroughly and respectfully, reflecting the kind of service every customer should expect from a company.

Unfortunately, despite the professionalism shown by Andrew, ekar management has continued to ignore my requests and concerns, which has only made the situation worse. I have been trying to resolve this for months, but their management remains silent, showing a complete disregard for their customers.

I am now asking the relevant government authorities to take immediate action and investigate the overall service provided by ekar. It is clear that many others are also dissatisfied with the company’s customer service and charges, and I hope this review will help prompt an investigation into their practices.

Date of experience: May 08, 2025

Very bad service and uncomfortable service.they don't do anything what they promise and always take money from your card without your approval.never never use this car you will loose your money , thay charge small scratch and charge 1500 dhs and police report 420 dhs. Not recomendable at all.......baddddd

Date of experience: March 11, 2025

I am afraid but this is very deceptive service.
.booked a monthly car. It was faulty as after 5 mins of driving there was a knocking sound. They told me park it in 10 mins meaning jump off on the highway. I parked the car and they returned me 20 Dhs less. Also deducted 80 on the top. When I asked why they said you used all of the fuel. I told them I did not and sent them proof. They charged me 105 Dhs over a faulty car. NOT TO TRUST THEM WITH CARD DETAILS. They are not at all transparent and charge you amounts without informing you.

Date of experience: January 14, 2025

Really they are currently so bad
I am using their cars since 2015, and theyvstrted good, however currently they are so cheap and even their customer service are so useless.
I rented to cars over 10 days and both cars were dirty internally and externally. And when I requested assist they said you can go and clean it and send us the receipt. What a reply from a customer service and really I don’t recommend them at all especially that I already cleaned the car as I can’t stand bad smell and dirty cars.
They don’t deserve to operate and better to let them stop business especially if they are not hygiene oriented company as per Dubai standards

Date of experience: January 08, 2025

Scammer, I don’t recommend to anyone.

Date of experience: October 07, 2023