Eichholtz Reviews 11

I wanted to try out two sofas and asked by email for a dealer in my region who had one or both in their exhibition. The answer was a list across Europe. Of course I don't want to work through the entire list. Does Eichholtz have any computers? I didn't receive a reply to my second email. I'm more cautious about spending a five-figure amount on furniture with a company when customer service is so poor. too bad.

Date of experience: October 31, 2024

We brought a set of six Eichholtz Blue velvet dining chairs. One of the chair backs had become loose and upon investigation the metal work of the frame had broken due to poor workmanship in the welding. These chairs are less than a year old and have been treated with the upmost care. I contacted Eichholtz customer service and they said that I would need to deal with the distributor. I went back to the distributor but all they would offer is a refund. The colour of the chairs is no longer available therefore a replacement was not an option. Although Eichholtz still offer the same chair (Cipria) in the Green colour. I am desperate to keep the set of six chairs complete and therefore proposed that Eichholtz sent me a replacement frame from the Green chairs and I would pay for an upholsterer to change the soft furnishings over. Eichholtz refused to send a frame saying that the product is no longer manufacturered!!! when it clearly is as its available on their website.
Very poor support from a supposedly top brand of furniture, they really didn't want to support there products. For the first emails to Eichholtz customer service they just said that they were a wholesale company and would only deal B2B which is fine but, when there is a issue like this I would have thought a "top brand" like this would step up to get things resolved, especially as I was prepared to pay for the re-upholstery. Now we are left with 5 chairs around our table!?!...thanks Eichholtz, not a brand we will be using again.

Date of experience: October 21, 2024

I got scammed by the owner Roman Rotges who doesnt answer. Item arrived not as described and after returning they don’t refund and don’t answer anymore.

Be carefull everyone with this shady website

Date of experience: August 01, 2024

I met with Friso in Paris, amazing products. It was by far the best stand at M&O. Collection is amazing, I kept buying from them for my house Deauville and the apartment in Paris. I used their French retailer meubleluxe.fr, good service.

Date of experience: July 01, 2024

I started buying from them in 2006. Quality wasn’t what it is today. Today you get a super quality product and good prices. I’m constantly amazed by the new collections they launch. By far one of the best furniture brand in Europe.

Date of experience: May 15, 2024

NOT RECOMMENDED !! I placed an order from Eicholtz Amsterdam. They confirmed the order. I made the payment. I agreed to a delivery arrangement and they called later to ask extra payment for delivery. I made an additional payment. I said ok, it was weird to ask such a small money as an extra but I didn’t mind this. Everything seemed to be proceeding well, and I even coordinated the delivery details with the delivery department. However, just before the scheduled delivery, I received a call informing me that the items I had purchased, which were supposed to be in stock, were actually not available. The delivery was subsequently delayed for an indeterminate period, with a minimum wait of two months. Additionally, I discovered that the company "Eichholtz Amsterdam" is not the same as "Eicholtz," the manufacturer. They are merely a regular dealer, yet they presented themselves as the manufacturer without any clear communication to us. This is quite strange why they use manufacturer name as a dealer name just adding the Amsterdam. This is sth Eichholtz must re-consider.

It was particularly disappointing as our decision to order from them was based on their delivery timeline. After this incident, I found that other dealers of Eicholtz did not have the item available at the time of our order, suggesting that we were misled. The company attempted to sell us their showroom model at a slight discount, which I refused. They then offered a larger discount, but their approach throughout this process was highly unprofessional. I refused for sure. It want about the money. I requested refund. I got refund but all this process cost me too much time.

Moreover, they don’t inform the customers but if there is no stock, the reason of such a long waiting time is products come from China. Anyway, I’ll never ever visit such an unprofessional company.

Date of experience: January 05, 2024

In Loving Memory of Theo,

With a heavy heart, I personally bid farewell to a visionary in the world of furniture design. You left an indelible mark on our lives and the world of interior design. Your unique innovative creations and artistic brilliance that marks the Eichholtz theme will continue to inspire and enrich our lives for decades to come.

In every piece of furniture, we see the embodiment of Theo's passion, creativity, and dedication. Your legacy is not just in the elegant designs but also in the way those designs have become a part of my and many daily lives and corporations.

Though you may have left this world, your vision lives on in the timeless beauty of the furniture you and the Eichholtz team have created. As we reflect on your remarkable contributions, let us celebrate a life well-lived and a legacy that will endure through the generations.

In honoring Theo, we ensure that the warmth and elegance of your creations continue to grace our homes, reminding us of the enduring power of artistry and design.

Rest in peace, dear Theo. Your designs will forever be a source of inspiration, comfort, elegance, beauty & luxury combined, ensuring your memory lives on in every corner of our lives.

Just a customer.

Date of experience: September 17, 2023

I was extremely disappointed with the quality of Eichholtz furniture! I purchased a sofa and a couple of chairs, and within 6 months, the fabric had worn away and was discolored. The stitching was poor and a couple of the legs had broken off. I contacted the company several times to try and get a replacement, but they refused to do anything to help me. I would not recommend this company to anyone - the furniture is terrible and their customer service is even worse.

Date of experience: January 31, 2023

Expensive but definitely worth the money. I absolutely love and enjoy my Eichholtz furniture and accessories.

Date of experience: August 25, 2022

Amazing brand from The Netherlands, I went to their showroom in High Point and it was stunning. Was able to buy from OROA in Miami later, great experience.

Date of experience: May 26, 2021