Verified
The agent's and team's- Openness to hear our desires and concerns and then to reflect them within the loan terms and conditions. Their graciousness of patience and well paced prompting for the stage... See more
Company replied
Companies on Trustpilot can’t offer incentives or pay to hide any reviews.
See what reviewers are saying
Verified
Nothing beats EECU in handling my money. Although I got an employee in training, she did a good job and listened to me. She's going to be a good EECU employee.
Verified
Your tellers make an effort to handle my business carefully while also being friendly and easy to deal with.
Company replied
Verified
EECU made the purchase process so easy! They beat the "best offer" for dealership financing by over 8%!!! My best suggestion is to at least try them and see what they can do for you!
Company replied
Company details
- #2 of 28 best companies in Bank
Information provided by various external sources
EECU is a not-for-profit credit union, owned by our members. We offer everything you’d expect from a financial institution, but it’s our commitment to delivering value, focus on supporting your community, and delivering a faster, friendlier personalized experience that truly reflects the EECU difference!
Contact info
1617 West 7th St, 76102, Fort Worth, United States
- (817) 882-0800
- community@eecu.org
- eecu.org
Verified
Amazing Customer Service
Jordan was great to work with on the refi of my truck. She took care of everything and made the process super easy.
Date of experience: July 05, 2025
Verified
Nothing beats EECU in handling my…
Nothing beats EECU in handling my money. Although I got an employee in training, she did a good job and listened to me. She's going to be a good EECU employee.
Date of experience: July 05, 2025
Verified
Please upgrade your front desk customer…
Please upgrade your front desk customer service in Hurst, web site support hours instead of locking customer account due to password reset.. Poor customer service will drive your clients to other credit unions.
Date of experience: July 05, 2025
Verified
Helpful and friendly staff.
Your tellers make an effort to handle my business carefully while also being friendly and easy to deal with.
Date of experience: July 03, 2025
Reply from EECU Credit Union
Thank you for your positive rating on your recent experience with EECU. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again.
Regards,
EECU
Verified
Regina provided an excellent customer…
Regina provided an excellent customer experience.
Date of experience: July 01, 2025
Reply from EECU Credit Union
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members.
We look forward to seeing you again at EECU.
Regards,
EECU
Verified
An excellent recipe for all things car loan
The agent's and team's-
Openness to hear our desires and concerns and then to reflect them within the loan terms and conditions. Their graciousness of patience and well paced prompting for the stages of legal demands and our personal needs in getting the loan to signing. The overall friendly, convenient and comfortable service and location. And lastly, a history of no drama, just good reasonable service.
Date of experience: June 21, 2025
Reply from EECU Credit Union
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members.
We look forward to seeing you again at EECU.
Regards,
EECU
They were attentive to my needs and got…
They were attentive to my needs and got it done in a timely manner.
Date of experience: June 29, 2025
Reply from EECU Credit Union
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members.
We look forward to seeing you again at EECU.
Regards,
EECU
Verified
They were attentive to my needs and got…
They were attentive to my needs and got it done in a timely manner.
Date of experience: June 17, 2025
Reply from EECU Credit Union
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members.
We look forward to seeing you again at EECU.
Regards,
EECU
Verified
Melody was great
Melody was great, the underwriters listened and worked with me to get the loan I wanted. Very impressed
Date of experience: June 28, 2025
Reply from EECU Credit Union
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members.
We look forward to seeing you again at EECU.
Regards,
EECU
Verified
EECU made the purchase process so easy
EECU made the purchase process so easy! They beat the "best offer" for dealership financing by over 8%!!! My best suggestion is to at least try them and see what they can do for you!
Date of experience: June 27, 2025
Reply from EECU Credit Union
Thank you for your positive rating on your recent experience with EECU. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again.
Regards,
EECU
Nice one and great experience
Date of experience: June 27, 2025
Verified
Reply from EECU Credit Union
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members.
We look forward to seeing you again at EECU.
Regards,
EECU
Verified
I have always received Excellent…
I have always received Excellent customer service from the EECU staff...always friendly, informative & caring.
Date of experience: June 10, 2025
Reply from EECU Credit Union
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members.
We look forward to seeing you again at EECU.
Regards,
EECU
Verified
Reply from EECU Credit Union
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members.
We look forward to seeing you again at EECU.
Regards,
EECU
Verified
Fast, helpful and efficient
Osiel was helpful and efficient. Our closing lady was so fast and to the point. I was on a rush and she organized all my paperwork so I can sing first and leave. All the facts were told to us and it seems the fastest time we have purchased a car.
Date of experience: June 10, 2025
Reply from EECU Credit Union
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members.
We look forward to seeing you again at EECU.
Regards,
EECU
Verified
It takes a long time to get the credit…
It takes a long time to get the credit card. I applied June 12th. It’s June 21 and I still haven’t received the card.
Otherwise EECU is terrific. Everyone is courteous and polite. They treat their members like people not numbers.
Date of experience: June 14, 2025
Verified
Reply from EECU Credit Union
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members.
We look forward to seeing you again at EECU.
Regards,
EECU
Verified
The home equity loan process was quick…
The home equity loan process was quick and we got approved in about 2 week and Alison and I think his name was Chris stayed on top of everything. It was so easy thanks.
Date of experience: June 19, 2025
Reply from EECU Credit Union
Thank you for your positive rating on your recent experience with EECU. Your opinion is valued greatly as we strive to provide great service to all of our members. We look forward to seeing you again.
Regards,
EECU
Verified
Online Access
Online ease of access and approval of credit card application from the comfort of my home was a valued experience that provided a less intimidating environment on which to conduct business.
Date of experience: June 18, 2025
Reply from EECU Credit Union
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members.
We look forward to seeing you again at EECU.
Regards,
EECU
Verified
Reply from EECU Credit Union
Thank you so much for giving us your take on how we are doing. Your opinion is valued greatly as we strive to provide great service to all of our members.
We look forward to seeing you again at EECU.
Regards,
EECU
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.