Do NOT buy from this business because you’ll never get your item OR refund Stop This website was a total scam!!!! I never received the sneakers and never received a refund.. they keep sending me emai... See more
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After some initial glitches in being able to access my account, which was needed in order to get a return form, Editorialist worked hard to make sure I was able to print the postage slip and get thi... See more
Company replied
Someone used my card without my permission during this holiday season to place an order with this company. I immediately contacted the company to let them know. They advised me to refuse the packag... See more
Company replied
I was afraid to order from the site, however I’m happy I found editorialist. I found my shoes for a great price, they are real (I know they are real, I took to have my shoes authenticated). I submitte... See more
Company replied
Company details
- Online Marketplace
- Beach Clothing Store
- Children's Clothing Store
- Men's Clothing Store
- Stylist
- Women's Clothing Store
Written by the company
Editorialist is a comprehensive, technology-powered approach to servicing the luxury goods shopper. Editorialist fuses personal styling, content, and shopping in one seamless digital experience driven by proprietary technology, e-commerce tools and luxury fashion content. We are reinventing the way brands and retailers reach UHNW consumers. We connect affluent shoppers with best-in-class stylists and editors and connect brands with the most powerful consumer, all while delivering a personalized white glove experience.
Contact info
344 West 38th Street, 205 New York, NY 10018 United States, 10018, New York, United States
- shop@editorialist.com
- editorialist.com
4.1
Great
107 reviews
Replied to 90% of negative reviews
Typically replies within 48 hours
DO NOT BUY!!!!!!!
If I could a zero I would. Don't buy from this company. Ordered shoes for my son's wedding a month ago still have yet to receive the item. Explained it was crucial they arrive. They offered to refund me if they didn't arrive in a couple of days.... that was 2 weeks ago. Know when I try to reach them by email the email bounces back. Putting in a dispute with my credit card. DO NOT BUY FROM THIS COMPANY!!
Date of experience: June 08, 2025
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SCAM ALERT!!!! Do NOT buy from them
Do NOT buy from this business because you’ll never get your item OR refund Stop This website was a total scam!!!! I never received the sneakers and never received a refund.. they keep sending me emails telling me to return the package to sender first But the shoes never arrived to return them. They keep saying they’ll give me a refund once they get the shoes back, but I never even got the shoes to send them back. UPS supposedly has the package and I can’t update any delivery info because they put a weird phone number for customer info. Therefore, the notifications don’t come to me because it’s someone else’s number. This was the worst online shopping experience ever. I repeat:: Do not buy from this business because you’ll never get your item OR refund
Date of experience: June 27, 2025
You all have a good client service! But I keep waiting for my product…
You all have a good client service!
I am very happy with it, I am just concerned about how long I will wait to get my item…
Date of experience: June 30, 2025
Reply from Editorialist
Hi Josue! Thanks a lot for the kind words! We’re really happy to hear that you’re satisfied with the service. Totally get your concern about the wait—just a heads up, we’ve flagged your order to our support team to check on the status. You can expect an email update from them shortly!
Immediate assistance and explanation…
Immediate assistance and explanation given of question asked.
Date of experience: June 30, 2025
Reply from Editorialist
Hi Monica! Thanks so much for the review! 😊 Glad we could help right away and clear things up for you. Let us know if you ever need anything else!
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Friendly
Friendly
However did not provide the solution to the key element of my problem that I needed to uncheck the use as shipping address box which would then open up the data fields for me to put in my home address which would then give the credit card company my home zip to check against
Date of experience: June 25, 2025
Reply from Editorialist
Hi Chris! Thank you so much for your honest review and for highlighting the part of the process that caused confusion. We completely understand how that checkbox—located in the upper right corner when entering address details—can be easy to miss. We've already shared your feedback with our team to explore how we can make this step clearer for future shoppers. We're really glad you were able to figure it out, and we’re here if you ever need help again.
Reply from Editorialist
Hi Robin! Thank you so much for your kind words! We're really glad to hear that you had a positive experience with us. If you ever need anything else, don’t hesitate to reach out — we’re always here to help.
Great customer service
Great customer service. The item I ordered ended being out of stock. They let me know very fast and refunded me quickly. Thank you !
Date of experience: June 19, 2025
Reply from Editorialist
Hi Andy! Thank you so much for your kind words! We're sorry the item was out of stock, but we're glad we were able to update you quickly and process your refund without delay. We truly appreciate your understanding and hope to have the chance to serve you again soon! 💛
Easy and convenient
Transaction was problem free and quick. Would use again, and would recommend.
Date of experience: June 06, 2025
Reply from Editorialist
Hi Pat! Thank you so much for your kind words! We're thrilled to hear your experience was smooth and hassle-free. We truly appreciate your recommendation and look forward to serving you again in the future!
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Friendly & efficient customer service
very quick response from customer service any time I needed an update via email, and was nice to feel like I wasnt communicating with a robot. felt personal!
Date of experience: June 10, 2025
Reply from Editorialist
Hi Katherine! Thanks so much for your kind words! We're really glad to hear our support team made it feel personal, that's exactly what we aim for. Your feedback means a lot and helps us keep bringing our best. We're always here if you need anything!
I bought a The Row Margaux bag- and they…
I bought a The Row Margaux bag- and they were able to source it right away in the color I wanted. Thank you Editorialist!
Date of experience: June 09, 2025
Reply from Editorialist
Hi Marissa! So glad we could find the Margaux in your perfect color! Thank you for trusting us. Enjoy your new bag and style it your way!
Prompt response!
Date of experience: June 05, 2025
Reply from Editorialist
Hi Chris! Thank you so much for your kind review! We're truly grateful for your feedback and thrilled to know that you had a positive experience with us. If there's ever anything more we can do for you, please don’t hesitate to reach out. We're always here to help—and we look forward to assisting you again in the future!
I ordered a top for my birthday
I ordered a top for my birthday. It was around $136. My birthday has coke and gone weeks ago now. And because I didnt get the item in good time I requested they cancel it and refund me. After a week of waiting they finally reply that it will take another 5-7 business days to get my refund to me. I want my refund now. I've read the horrible reviews here and I am being treated like a bank. They took my money I got no shirt. I shouldn't have to wait any longer for a refund for an item I never received. Take others advice and if you see something you like on the Editorialist, find the actual store the item is sold from. In my case it was a Maeve top from Anthropologie. Such a scam!!!
Date of experience: May 14, 2025
Reply from Editorialist
Hi Hassie! We're truly sorry to hear about your disappointing experience, especially with your birthday plans in mind. We completely understand how frustrating it is when an order doesn’t arrive on time—especially for a special occasion.
We want to assure you that we are not a scam. We’re a legitimate company, and we take claims like this very seriously. Our goal is always to provide high-quality service and support, and we sincerely regret that your order fell short of that expectation. After reviewing your case, we found that your package was lost in transit—a situation that unfortunately is out of our control but not something we take lightly. Once this was confirmed, we processed your refund right away. The 5–7 business day timeframe is due to standard bank processing times, not delays on our part. We've also sent you a receipt confirming the refund on our end.
We genuinely hope you’ll reconsider your review, as we’ve done our best to resolve this matter promptly and fairly. Your feedback is important, and we’re always striving to improve.
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Effortless shopping experience
I received the trench coat I had been searching for thanks to this site. I thought I had searched all sites but they located at Bloomingdales.
Date of experience: May 23, 2025
Reply from Editorialist
Hi Juanita! We’re so glad we could help you find the trench coat you’d been searching for—it’s always such a win when that perfect piece comes together! We’re happy we were able to fulfill it and truly appreciate you sharing your experience.
Handled with love!!
I was so surprised how fast I got my purse! It was obviously packaged with care! Not just wrapped and thrown into the mail!! My purse is so beautiful! I have women stop me and ask about it!!
Date of experience: May 21, 2025
Reply from Editorialist
Hi Mel! Thank you so much for your kind words! We're thrilled to hear your purse arrived quickly and beautifully packaged. It means a lot to us that you noticed the care we put into every order. We're even more excited that you're loving it—and getting compliments too!
Phenomenal customer service
Phenomenal, fast, polite customer service. I received two personal emails in response to one I sent. In this day and age, that makes quite an impression.
Date of experience: May 22, 2025
Reply from Editorialist
Hi Susannah! Thank you so much for your kind words! 🌟 We're thrilled to hear that our customer support team made a great impression with timely and personal assistance. Providing a fast and thoughtful experience is what we strive for every day. We look forward to serving you again soon!
Excellent customer service
Excellent customer service! My issue was resolved immediately. That is rare these days. I will definitely order from this site again!
Date of experience: May 20, 2025
Reply from Editorialist
Hi Sue! Thank you for your amazing feedback! 🌟 We're so glad to hear that your issue was resolved quickly and that our customer service made a strong impression. It truly means a lot to us. We’re excited to have you back again soon—thanks for choosing us!
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They have scammed me out of over $300
They have scammed me out of over $300. I bought an item from them and it was too big. They sent me the return label and I saw they received the package weeks ago and will not give me a refund at all. They have thrown excuse after excuse. Their numbers do not even work. I reported this to the BBB.
If this review is taken down or rejected, I’m more than happy to send over 10+ pictures of documented proof, which was also sent to the BBB.
Date of experience: May 18, 2025
Reply from Editorialist
Hi! We’re truly sorry to hear about your experience and completely understand how frustrating this must be. Please know that we take matters like this very seriously, and this is not reflective of the service we aim to provide.
We’ve reviewed our system and believe we may have identified your order. Our team has already reached out to you via our official support email (shop@editorialist.com) to confirm if this is the correct order and to clarify that a refund has already been issued. If this is not the correct order or if you haven’t received our email, please contact us directly at shop@editorialist.com with your order number and include "Urgent Return Refund for order [your order number]" in the subject line so we can assist you without delay. We’re committed to resolving this promptly and ensuring your return is handled appropriately.
Thank you!
I'm so grateful- honest, professional, respectful attitude.
Date of experience: May 02, 2025
Reply from Editorialist
Hi Gyurga! Thank you so much for your kind words! We're truly grateful for your feedback and are glad to hear you had a positive experience with our team. Providing honest, respectful, and professional service is something we strive for every day, and it's always rewarding to know it made a difference.
Communication was fast on my order.
Communication was fast on my order.
Date of experience: May 17, 2025
Reply from Editorialist
Hi Josephine! Thank you for your feedback! We're glad to hear that our communication met your expectations and helped make your ordering process smooth.
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