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ecoATM Reviews 17,003

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TrustScore 3.5 out of 5

3.5

Kiosk
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Review summary

Most reviewers were somewhat happy with their experience overall. Customers appreciate the user-friendly experience and clear instructions provided during the process. Many consumers find it convenient for disposing of old devices, contributing to environmental responsibility. A significant number of people value the instant cash offered, especially for devices that might otherwise sit unused. However, some consumers report issues with the functionality of the machines, including devices getting stuck or not dispensing cash. Others express dissatisfaction with the value offered for their devices, feeling it doesn't reflect the true worth. Contacting customer service appears to be a recurring challenge, with long wait times and unresolved issues. A few reviewers also report discrepancies between initial quotes and the final payout received.

Based on reviews, created with AI

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Rated 4 out of 5 stars
Verified

Makes getting rid of useless phone appreciated. Instead of feeling like wasted material that's going to be poisoning the earth. I wish more things could be recycled then maybe more people would take... See more

Rated 4 out of 5 stars
Verified

Other than wishing I would have gotten more than $196.00 for my iPhone 15 in EXCELLENT condition everything was great. Very easy to understand the instructions. I was in a very desperate situation an... See more

Rated 5 out of 5 stars
Verified

The Kiosk gives clear and precise instructions, I don't get much because I tend to really use my gear until it is old and outdated, but I am far more interested in recycling safely. Plus requiring ID... See more

Rated 1 out of 5 stars
Verified

Took phone, said it was dispensing cash but nothing came out. Terminal kept phone. No error condition displayed. The wal mart security guy at the door warned me in advance that customers had complaine... See more

Company details

  1. #1 of 1 best companies in Kiosk
  2. #20 of 25 best companies in Cell Phone Store
  3. #99 of 107 best companies in Electronics Store

About ecoATM

Written by the company

ecoATM is a secure, simple, sustainable and rewarding way to sell or recycle your used devices.

We offer over 5,000 conveniently located ecoATM kiosks throughout the United States to help folks earn instant cash and limit the fast-growing electronic waste issue that our planet is facing. Our self service kiosks are incredibly easy to use, allowing customers to sell or recycle their used devices in just under ten minutes. What only takes a few minutes of your time could mean cash in your hand and working towards a cleaner planet for everyone.

With over a decade of work under our belts, we know a thing or two about device recycling and the momunmental impact that it has on our environment. With your help, we are constantly working towards a greener tomorrow by limiting the amount of e-waste that enters our shared environment. That's why ecoATM has collected over 38 million devices to date, all thanks to the help of our rockstar recyclers who also want to live in a happier, healthier world.

If you're ready to join the fight against e-waste while also having the chance to put some green back into your wallet, you can find your local ecoATM kiosk and start your journey with us today!

Contact info

3.5

Average

TrustScore 3.5 out of 5

17K reviews

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Replied to 94% of negative reviews

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How this company uses Trustpilot
Rated 4 out of 5 stars
Verified

....

I gave it a 4 start because it seemed to take forever for the computer to work and I was on a bit of a time crunch

Date of experience: July 06, 2025

Rated 4 out of 5 stars
Verified

Other than wishing I would have gotten…

Other than wishing I would have gotten more than $196.00 for my iPhone 15 in EXCELLENT condition everything was great. Very easy to understand the instructions. I was in a very desperate situation and needed immediate money otherwise I would have sold the phone on Facebook getting at least $400 or more than the $196 from eco ATM.

Date of experience: July 01, 2025

Rated 1 out of 5 stars
Verified

thief

$900 phone, but i get 15 because a cracked screen that will cost maybe 100 top end. you will refurb and sell that phone again for $400 easy. ripoff

Date of experience: July 06, 2025

Rated 4 out of 5 stars
Verified

Very easy and fast

Very easy and fast. I wish they bought other accessories such as Apple Watch and stuff but it was still easy

Date of experience: July 06, 2025

Rated 5 out of 5 stars
Verified

Walmart ecoATM

I dropped my old iPhone at a Walmart kiosk. The process was simple and quick. I got more than I expected to using the online tool. Highly recommend!

Date of experience: July 06, 2025

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