Great customer service from one of their team, Stanislav who helped get my website back up and running.
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EasyWP not easy to find. If I didn't have a domain on namecheap, it will be so hard to find a WP admin page on google. Even now, I still need to go in the dashboard through namecheap lol, or add to... See more
Company replied
Dear Dmytro S. I just wanted to take a moment to personally thank you for all the time and effort you've put into helping me resolve the issues on my website. Your expertise and dedication... See more
Company replied
I'm using EasyWP to host my sports app page videodelay.app. I've chosen EasyWP because I've been (and still I'am) a Namecheap customer since 2015. I like how easily you can configure EasyWP and back... See more
Company replied
Company details
- #45 of 73 best companies in Web Hosting Company
- #193 of 272 best companies in Business to Business Service
Written by the company
EasyWP by Namecheap is an award-winning WordPress hosting platform. Affordable, cloud-based and super-easy to use, since launching in 2017, EasyWP is not only the fastest Managed WordPress Hosting platform but also powers over 98,000 websites and boasts more than 92,000 subscribers.
Contact info
4600 East Washington Street, Suite 305, 85034, Phoenix, United States
- support@easywp.com
- easywp.com
4.5
Excellent
510 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Great customer service by one of their…
Great customer service from one of their team, Stanislav who helped get my website back up and running.
Date of experience: June 09, 2025
Reply from EasyWP
Hello,
Thank you for sharing your feedback!
We are delighted to know that you are satisfied with our customer support.
However, we'd like to remind you that reviews on Trustpilot should not include information that identifies individuals, such as names, phone numbers, or addresses. Such reviews may be flagged by the system, therefore, we kindly ask that you refrain from mentioning names of our customer support representatives in the future.
You can familiarize yourself with the policy of the Trustpilot platform in the following guidelines:
https://legal.trustpilot.com/for-reviewers/guidelines-for-reviewers
https://support.trustpilot.com/hc/en-us/articles/223402108--8-tips-for-writing-great-customer-reviews
Your understanding will be highly appreciated!
Best regards,
EasyWP Team
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for those who care about performance…
for those who care about performance and SEO visibility.
From the start, I faced issues with DNS settings and domain connection delays. Page load times were significantly slow, especially on mobile devices, which negatively impacted performance scores on tools like Lighthouse.
The email service (PrivateEmail) did not integrate smoothly, and I had to manually adjust complex settings to resolve sending and receiving issues.
I also noticed a serious drop in search engine crawling despite properly configuring SEO with Rank Math, which affected my site's visibility on Google News.
Google Ads scripts further slowed down page loading, and there was limited flexibility to optimize or control the ad code placement.
Technical support was underwhelming — slow responses and mostly generic answers.
In summary: EasyWP may look simple and affordable on the surface, but it lacks the reliability and performance needed for professional or news-based websites.
Date of experience: May 12, 2025
Reply from EasyWP
Hello,
Thank you for taking the time to share your detailed feedback.
We’re sorry to hear that your experience didn’t meet your expectations, and we’d like to address the points you raised as transparently and helpfully as possible.
Regarding the page load speed: while EasyWP provides a fast and lightweight hosting foundation, the actual website performance heavily depends on how the website is optimized. This includes the number and type of plugins used, theme efficiency, media optimization, etc. We understand how frustrating it can be to see slower speeds, but we can only suggest actions to help with optimization; we have limited control over site-specific configurations and third-party scripts.
As for the Rank Math plugin, for it to function properly, certain rewrite rules need to be added to the web server’s configuration file. Such changes can be temporary and may be reverted — which may explain the issues you observed. We’d be happy to check if this was the case for your setup.
We’re especially sorry to hear you found our technical support underwhelming. That’s not the experience we aim to provide. It’s always a good decision to contact us directly when such issues arise, as we can often resolve things much faster with the right context.
To that end, we’ve sent you a private request for more details so we can look into your specific case further. If you respond, we’ll gladly assist and do everything we can to help improve your setup.
We value your input — it helps us improve — and we hope to have another opportunity to support you more effectively moving forward.
Best regards,
EasyWP Team
Verified
It’s not been as intuitive as I would…
It’s not been as intuitive as I would like but I am making progress
Date of experience: April 24, 2025
Reply from EasyWP
Hello,
Thank you for sharing your feedback and experience with us.
We’re pleased to hear that you’re making progress, even if the process hasn’t been as intuitive as you’d hoped.
If you come across any challenges or have questions at any point, please don’t hesitate to get in touch with us at https://www.namecheap.com/help-center/live-chat/. Our team is always here to support you and help make the experience as smooth and effective as possible.
Best regards,
EasyWP Team
Namecheap service is fantastic
Namecheap service is fantastic. The customer service responds positively and they help in resolving issues.
I really recommend Namecheap to anyone looking for a reliable domain and hosting service provider.
Date of experience: May 01, 2025
Reply from EasyWP
Hello,
Thank you for your feedback! We're thrilled to hear that you've had such a positive experience with us.
If you ever need assistance or have any suggestions, feel free to reach out.
Best regards,
EasyWP Team
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Had a problem with payment issues
Had a problem with payment issues, problems solved with very friendly supports from Stanislav M. & Anton. Keep up the good work!! Kudos
Date of experience: April 09, 2025
Reply from EasyWP
Hello, thank you for sharing your experience.
We are glad to hear that our team was able to help you so well. It is important to mention that due to TrustPilot's policies, sensitive details such as names should not be included in reviews.
In the meantime, should you need any assistance again, our Live Support is happy to help anytime at https://www.namecheap.com/help-center/live-chat/.
Best regards,
Namecheap Team
Speedy support and issue resolution
I made the mistake of not setting up my account for automatic deductions for a monthly plan I am subscribed to. I missed the deadline and lost my website. The team at EasyWP was able to reply to me as I filed my request to restore my site (via live chat) and after I made the appropriate topup, they restored my site for me with minimal effort from my end. Grateful for this customer service.
Date of experience: April 07, 2025
Reply from EasyWP
Hello Ashley,
Thank you for taking the time to share your feedback.
We’re so glad we could help get your site back up quickly. Mistakes happen, and we're always here to support you when they do. Thanks a ton for the kind words and for choosing EasyWP!
Should you need any assistance, our Live Support is happy to help 24/7 at https://www.namecheap.com/help-center/live-chat/.
Best regards,
EasyWP Team
Great host for your illegal content
I'm an independent author. Recently I came across a site, hosted by EasyWP reselling my work without the right to do so, along with direct copy-pastes of my own sites. It's blatant copyright theft & fraud.
Despite contacting EasyWP (Namecheap) and notifying them of this (sixteen times to date) no action has ever been taken against this account. They prioritize shielding scammers over the people being scammed.
As a Namecheap customer for many years (not for much longer) this is disappointing to say the least.
If you want to do business with a decent company look elsewhere. If on the other hand you are looking for a host for your website reselling illegal content, EasyWP is highly recommended.
Edit: In response to the reply.
"the matter should be addressed to the hosting provider"
Namecheap emailed me shortly after posting this reply, confirming that they were in fact the host. I had already confirmed this both with Namecheap & Cloudflare.
"update from our Team with instructions provided via existing ticket"
They finally sent a reply. In the reply they asked me to send the exact same information I had already sent 40 days ago.
Date of experience: April 04, 2025
Reply from EasyWP
Hello Martin,
We take copyright concerns very seriously, and we’re sorry to hear about your experience. We understand how frustrating this situation must be, and we truly want to assist.
To investigate further and ensure the right actions are taken, we’ve sent you a private request for more details. Please share any relevant information, such as specific URLs or case references, so we can look into this matter.
UPD: Thank you for details provided.
Per our check, the matter should be addressed to the hosting provider to see if their terms of service have been violated. Unfortunately, there is no option for us to take actions since we do not control the hosting company in this instance.
Also, there is an update from our Team with instructions provided via existing ticket. Please check it from your end and let us know if any assistance is needed.
UPD2: Please accept our apologies for such confusing experience, we have double-checked the matter.
Please rest assured that update was provided via existing NC-UXH-7107 Ticket, which is sent to the email address provided via Trustpilot.
At this stage, please double-check your email in order to proceed with the case. Our Team will gladly assist you further.
Best regards,
Namecheap Team
Awesome Support
Awesome Support! Helpful as always! The support they provide is top notch!!!
Date of experience: March 15, 2025
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Please review your services and the appropriate price for them.
It is beautiful, but the prices are somewhat expensive, and I cannot access the database through it.
Date of experience: March 10, 2025
Reply from EasyWP
Hello Sarah,
Thank you for sharing your experience with us.
We are sorry for any possible inconveniences. The following guide may help to access your website database: https://www.namecheap.com/support/knowledgebase/article.aspx/10101/2285/easywp-how-to-access-your-website-database-via-phpmyadmin/
If you have any questions, we are happy to help anytime at https://www.namecheap.com/help-center/live-chat/.
Best regards,
EasyWP Team
Support is top notch
Date of experience: March 07, 2025
Fantastic Support System
Anyone who wants dedicated support should go with EasyWP. All the support staff I've had to interact with have been great. They all stayed with me from the beginning to the end.
EasyWP is a great product from NameCheap.
Date of experience: March 04, 2025
Reply from EasyWP
Hello,
Thank you for the wonderful feedback! We're so glad to hear you’ve had such a positive experience with EasyWP and our support team.
Best regards,
EasyWP Team
The customer service is sooo good and…
The customer service is sooo good and so helpful in the times of crisis. I love their service.
Date of experience: February 25, 2025
Reply from EasyWP
Hello,
Thanks for your positive feedback!
We're glad you had a great experience with our support team.
If you need help in the future, just reach out.
Best regards,
EasyWP Team
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Great support
I had issues with my site, but the support team was very helpful and helped solve the issue. Great support team, prompt and professional.
Date of experience: February 20, 2025
Reply from EasyWP
Hello Mark,
Thank you so much for your feedback!
We’re proud of our brilliant Customer Support team and it’s great to hear about your positive experience!
Should you need any assistance again, our Live Support is happy to help anytime at https://www.namecheap.com/help-center/live-chat/ .
Best regards,
EasyWP Team
Very helpful support!
Date of experience: February 19, 2025
fast servies
Date of experience: February 13, 2025
I'm using EasyWP to host my sports app…
I'm using EasyWP to host my sports app page videodelay.app.
I've chosen EasyWP because I've been (and still I'am) a Namecheap customer since 2015. I like how easily you can configure EasyWP and backup the instance.
Also the customer support is amazing. They helped me to configure my EasyWP instance after changing the domain. WOW.
Date of experience: February 13, 2025
Reply from EasyWP
Hello,
Thank you for being a loyal Namecheap customer since 2015! We're thrilled to hear you’re enjoying EasyWP and our support team’s assistance.
Best regards,
Namecheap Team
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Great Wordpress Hosting
Great Wordpress Hosting, just got my site restored even after my site got down.
Date of experience: February 12, 2025
Very fast support
Date of experience: February 08, 2025
My website seems to have been offline…
My website seems to have been offline for a long time due to some kind of technical error at the EasyWp end. They have however been charging me throughout this period. Their replies are cut and paste and do not attempt to resolve the issue. I hope they do not reply with their standard message here also.
Date of experience: February 08, 2025
Reply from EasyWP
Hello Andy,
We feel sorry that you had a negative experience with our services. Indeed, we need to mention that unfortunately EasyWP servers has been under the dDOS attacks often during the recent period. However, we would like to take a closer look on your situation and check what happened.
If you can respond to the private request for more details we've sent you, we can look into what happened here, and help you.
Best regards,
Namecheap team
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