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Last 6 digits are - 624643. We had nissan pathfinder with 75k miles on it and when issues came and bill came for 16k , none was covered and we had taken max possible coverage. All money was paid in... See more
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Antwan Batise (sp?) was exceptional. Professional, but friendly, provided answers to every question. He made the process efficient but also with great detail so I could make an informed decision. He w... See more
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It has always been very easy to file claims with EasyCare. Processing claims have been efficient and timely. EasyCare understands the importance of having reliable transportation and makes the effor... See more
Company replied
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Never been big on warranties or extended warranties. However, I did buy a certified pre-owned vehicle and the Easycare warranty came in clutch when I had a part fail that would have cost me $2k plus b... See more
Company replied
Company details
- #40 of 40 best companies in Auto Insurance Agency
- #96 of 98 best companies in Insurance Agency
- #30 of 30 best companies in Insurance Broker
- #49 of 52 best companies in Insurance Company
About EasyCare
Written by the company
EasyCare has been a trusted leader in the automotive industry since 1984, offering innovative vehicle service contracts, appearance protection, maintenance plans, and GAP coverage to dealerships and their customers across the U.S.
EasyCare delivers F&I solutions that help dealers drive customer satisfaction and long-term loyalty. Their comprehensive suite of products is backed by industry-leading claims service, dealer training, and compliance support.
With a commitment to protecting both vehicles and vehicle owners, EasyCare provides a seamless ownership experience to protect what matters to you.
Learn more about how EasyCare is redefining the car ownership experience at EasyCare.com.
Protecting What Moves You
Written by the company
- With more than 40 years spent serving our customers and protecting their vehicles, EasyCare has provided peace of mind to more than 24 million drivers nationwide.
- $3.7+ Billion in Claims Paid
- We protect our customers from unexpected expenses and pricey repairs.
Questions or Concerns?
Our Customer Care Specialists are standing by
Visit us at easycare.com/my-easycare for the best number to call based on the warranty you have. Our Customer Care Specialists would be happy to review your claim. Please have the last 6 digits of your VIN # and/or your Claim # ready.
Contact info
6010 Atlantic Blvd, 30071, Norcross, United States
- 800-458-7071
- info@easycare.com
- easycare.com
3.3
Average
120 reviews
Replied to 97% of negative reviews
Typically replies within 2 weeks
Invited
They didn’t even cover my Gap…
They didn’t even cover my Gap insurance. Awful service
Date of experience: June 23, 2024
Reply from EasyCare
We're sorry to hear about your experience. To review your GAP coverage details, please contact our customer service team at 800-538-4181. For faster assistance, please have your VIN or Contract Number ready when you call. You can also visit easycare.com/my-easycare to explore additional support options.
Invited
What I thought was going to cost me a…
What I thought was going to cost me a lot of money didnt. I get great service each and every time I need an exam or new glasses
Date of experience: February 01, 2025
Reply from EasyCare
Thank you for the feedback! We're glad we could make the process easy and affordable for you. Looking forward to serving you again!
I paid for gap coverage and they only…
I paid for gap coverage and they only paid part of what was left. I’ll never use easy care again. What a scam. I’m still making payments on a totaled car.
Date of experience: June 06, 2025
Reply from EasyCare
We're sorry to hear about your experience. To review your GAP coverage details, please contact our customer service team at 800-538-4181. For faster assistance, please have your VIN or Contract Number ready when you call. You can also visit easycare.com/my-easycare to explore additional support options.
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It has always been very easy to file…
It has always been very easy to file claims with EasyCare. Processing claims have been efficient and timely. EasyCare understands the importance of having reliable transportation and makes the effort to meet the needs of the insured.
Date of experience: February 07, 2025
Reply from EasyCare
Thank you for your feedback! We're happy to hear that your claims process has been smooth and timely.
Invited
I was told my engine was being replaced…
I was told my engine was being replaced due to the block being out of spec and causing the coolant consumption. I expected a new engine. A used engine was installed that was in worse and unknown condition the the original. The vehicle was ruined. People need to be upfront on the use of used parts. Would never use this company again.
Date of experience: May 22, 2025
Reply from EasyCare
We’re sorry to hear about your experience and understand your frustration. If you’d like to discuss your coverage or the details of your claim further, please contact our Customer Experience team at 800-538-4181. Having your VIN or Contract Number ready will help us direct your concerns appropriately.
BUYER BEWARE! Think twice before purchasing EasyCare
BUYER BEWARE! After YEARS of paying premiums on an advertised "Bumper to Bumper" extended warranty policy, I've now had my claim denied because of a hidden exclusion that says we cover parts unless an excluded part (such as a spark plug wire) fails causing damage to another part. Of course, while EasyCare has had its pockets lined for years with my premiums, they now refuse to even reach a middle ground to help cover the cost. Customers with EasyCare are deceptively sold a "trap door" policy that lures them in at the time of purchase, only to have the carpet pulled out from under their feet when it matters most. Cars don't exist in a vacuum of parts that work independently of each other. They're assembled together and rely on each other to work. EasyCare knows this and opts to manipulate and take advantage of customers' false security in purchases their extended warranty only for them to play gotcha later and deny a claim. This is theft at worst and deceptive trade practice at least. It should be investigated by the FTC and is most certainly a claim I'll intend to pursue under the Unfair and Deceptive Trade Practices Act.
Date of experience: May 28, 2025
Reply from EasyCare
We’re sorry to hear that your experience with your coverage did not meet your expectations. If you’d like us to take another look at your claim or review the terms of your contract in detail, our Customer Experience team would be happy to assist. Please contact us at 800-538-4181 and have your VIN or Contract Number available so we can better understand your situation.
Invited
Always have that extra coverage
Quick, easy, and efficient when it came to covering the remaining amount on my vehicle that was totaled
Date of experience: June 03, 2024
Reply from EasyCare
Thank you for sharing your experience! We're glad to hear the process was quick and efficient during a difficult time.
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Take a long time to process claims
Take a long time to process claims
Date of experience: June 14, 2024
Reply from EasyCare
Thank you for bringing this to our attention. We’re sorry the claims process took longer than expected. If you could provide the last 6 digits of your VIN or your Contract Number, we’ll forward your concerns to the right team.
Invited
I ran something over in the road and…
I ran something over in the road and hadnt even noticed that it damaged another tire until that morning. The service woman was kind and was also able to replace that tire as well. This easy care has been a lifeline.
Date of experience: January 06, 2025
Reply from EasyCare
We're so glad to hear that you had a positive experience. We appreciate you taking the time to share your feedback.
Invited
Took months to get a response
Took months to get a response. Just to get this email that states thanks for my claim. I don't need ro hear that. I need my refund
Date of experience: January 10, 2025
Reply from EasyCare
We’re sorry to hear how frustrating this has been for you. Please share the last 6 digits of your VIN, we’ll make sure your concerns are passed along to the right team.
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I haven't used my policy yet
I haven't used my policy yet. I would love to have a copy of my policy.
Date of experience: May 06, 2025
Reply from EasyCare
Thanks for reaching out! Please send us your VIN or Contract Number
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Driver’s seat motor
I needed the motor on my drivers side fixed. easy care covered the entire cost. It’s the best warranty coverage!
Date of experience: February 04, 2025
Reply from EasyCare
We’re so glad to hear that your repair was fully covered and that you’re happy with the coverage! Thanks for taking the time to share your experience — we appreciate it.
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they paid for work done at the Premier …
they paid for work done at the Premier and done verywell the trunk, and then Keys and then seat
Date of experience: February 06, 2025
Reply from EasyCare
Thanks for your feedback! We’re glad everything went smoothly and that you’re satisfied with the coverage and service.
Invited
steer clear.
I had a negative experience with this warranty company. I would not recommend their services. The staff was unprofessional and unhelpful, often failing to listen carefully to my inquiries. It took nearly a month to complete the repairs on my vehicle due to ongoing delays and back-and-forth communication. Additionally, they refused to reimburse me for a rental car, despite multiple proofs that the delays were caused by their own handling and that my time was being unnecessarily wasted.
Date of experience: December 15, 2024
Reply from EasyCare
We’re sorry to hear about the difficulties you experienced and the frustration it caused. Please provide the last 6 digits of your VIN or your Contract Number, and we’ll make sure the customer service team is made aware.
Invited
Very good service
Very good service . I paid a deductible and I guess the rest was paid by Easycare. They let have my car and I was very happy.
Date of experience: April 10, 2025
Reply from EasyCare
We’re so glad to hear you had a positive experience and everything worked out smoothly. Thanks for sharing your feedback!
Invited
Wouldn't let my local dealership…
Wouldn't let my local dealership replace my transmission with there parts used there own supplier with remanufatured parts and shipped them to my local dealer which I had to pay a shipping fee which is ridiculous.
Date of experience: June 01, 2024
Reply from EasyCare
We appreciate you sharing this. Please send us the last 6 digits of your VIN so we can forward your comments to the correct team.
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If this is for heritage Chevy their…
If this is for heritage Chevy their service sucks. Denooyer Chevy has way better service practices and prioritizes the customer. Heritage caused damage to my headlights and numerous other issues and this was auto insurance coverage for hail.
Date of experience: August 06, 2024
Reply from EasyCare
We’re sorry to hear about your experience at the dealership. While EasyCare is separate from dealership operations, we’d still like to pass your concerns along. If you're able to provide the last 6 digits of your VIN or your Contract Number, we’ll make sure the right team is made aware.
Invited
Stranded a received help
I was stranded and received a tow and a tire plug at my dealership.
Date of experience: April 24, 2025
Reply from EasyCare
We’re glad you were able to get the help you needed! Thanks for taking the time to share your experience.
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None better
EasyCare has always been upfront, responsive and easy to work with.
Date of experience: December 10, 2024
Reply from EasyCare
Thank you for the kind words! We’re happy to hear you’ve had a smooth and positive experience with us.
Invited
They don't communicate with you
They don't communicate with you
Provides no assistance thru the process
My claim still isn't resolved and now I'm on my way to court to resolve the debt
They have responded quicker to my review than to my claim... the last contact I had with them was my claim# in Sept 2024
Now, they are asking me to reply and edit my review
Claim# CL11405241
5/21/25: please send copy of check swnt to Educational Finance to the email on file. Would love to take it into the court.
Date of experience: June 27, 2024
Reply from EasyCare
We understand how frustrating this has been and want to get this addressed promptly. Please send the last 6 digits of your VIN or your Contract Number, and we’ll escalate this to the appropriate team.
After review, the GAP claim was received on 9/13/2024, the last documents to complete the claim were received on 11/27/2024, and the claim was paid on 12/2/2024. A check was mailed to Educational System FCU in the amount of $8,391.99.
The copy of the check has been sent. Please confirm receipt.
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