Verified
Perfect fit, quick turnaround, responsive customer service. I previously purchased Eartune Fidelity Custom-fit IEM Ear Tips for my Etymotic ER4-XR and I was very happy with them. When the time came to... See more
Company replied
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Verified
I haven’t used the new tips very much but the noise cancelling feature on my Sony WF-1000Xm4 earbuds does not work on with the new tips. From my research it appears the new tips are covering the IR se... See more
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Verified
I was hopeful the Eartune Fidelity UF-AG tips would be the solution to my AirPods Pro not sealing correctly but unfortunately they were not. The quality is there but it’s just that my ear canals must... See more
Company replied
Verified
Fantastic service and the great product. The final product turned out great. Absolutely would recommend and use again. Was kept informed throughout the process. Could not ask for anything more.
Company replied
Company details
- #7 of 11 best companies in Hi-fi shop
Information provided by various external sources
Ear tips & plugs specialist: We are makers of custom-fit, and universal-fit hearing enhancement / hearing protection devices including ear plugs, acoustic filters, noise attenuation / enhancement solution technology.
Contact info
500 Northern Blvd Ste 004, 11021, Great Neck, United States
- 3455645774
- info@eartune.com
- eartune.com
4.3
Excellent
233 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
Verified
Perfect fit
Perfect fit, quick turnaround, responsive customer service. I previously purchased Eartune Fidelity Custom-fit IEM Ear Tips for my Etymotic ER4-XR and I was very happy with them. When the time came to purchase custom earplugs, Etymotic delivered with the same high quality product.
Date of experience: June 25, 2025
Reply from Eartune
Hello David,
Thank you so much for taking time to leave us a review! We are glad to hear that you liked our product and services.
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Verified
Fantastic service and the great…
Fantastic service and the great product. The final product turned out great. Absolutely would recommend and use again. Was kept informed throughout the process. Could not ask for anything more.
Date of experience: May 29, 2025
Reply from Eartune
Hello Moses,
Thank you so much for your kind review! We are happy to hear that you liked our product and services.
Verified
Reply from Eartune
Hello Nick,
Thank you for taking time to leave us a review! We are glad to hear that you liked our product.
Verified
Earbud features no longer work with custom
I haven’t used the new tips very much but the noise cancelling feature on my Sony WF-1000Xm4 earbuds does not work on with the new tips. From my research it appears the new tips are covering the IR sensor on the earbuds. This is something your design should have accommodated for and not just that the tips fit. I would not have spent this much on custom fit if I knew this would eliminate features of my earbuds.
Date of experience: June 03, 2025
Reply from Eartune
Hello Dirk,
Thank you for sharing the experience with us! We understand the importance of sensor functions, and we try our best to preserve those features when creating each order. For your unique case, it may be needed for our team to redesign so that the sensor functions can be retained. To start this process, we will reach out to you. Please lookout for an email coming from our team from info@eartune.com.
Kind regards,
Jane from Customer Services
Eartune
Verified
I bought these as a gift for my husband…
I bought these as a gift for my husband who loves to hunt. He is very excited to try these out. He has an old big bulky pair that don't work if he's wearing a hat. He also said they will also be easier to carry in his pocket. They were well packaged, and arrived on time. I may have to get a pair for our son too!
Date of experience: May 26, 2025
Reply from Eartune
Hello Cathy,
Thank you so much for taking time to leave us a review! We are happy to hear that you liked our product and service.
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Verified
Fast response and quality workmanship
Fast response and quality workmanship
Date of experience: May 20, 2025
Reply from Eartune
Hello Martin,
Thank you so much for your feedback! We are happy to hear that you liked our product and service.
Verified
A must have upgrade for anyone using standard IEM ear tips
Fast response on order questions & production. Great product, super comfortable! A must have upgrade for anyone using standard IEM ear tips.
🤘🔥👻🔥🤘
Date of experience: May 20, 2025
Reply from Eartune
Hello Lance,
Thank you so much for your feedback! We are happy to hear that you liked our product and service.
Verified
Great customer service and great product.
Date of experience: May 15, 2025
Reply from Eartune
Hello Rob,
Thank you for your kind review! We are happy to hear that you liked our product and services.
Verified
Quick and helpful after my mishap
I accidentally sent my ear molds without anything other than the packaging they came in. I emailed and was told that wasn’t going to be an issue and they got my custom order out to me within days. They fit perfectly and the AirPods snap right in. Happy customer.
Date of experience: May 06, 2025
Reply from Eartune
Hello Brandon,
Thank you for your kind review! We are happy to hear that you liked our product and services.
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Verified
EASY WEBSITE EFFICIENT AND QUICK…
EASY WEBSITE EFFICIENT AND QUICK DELIVERY
Date of experience: May 08, 2025
Reply from Eartune
Hello Walter,
Thank you so much for your kind review, we really appreciate it!
Verified
Worked as described
Worked as described. Easy installation and the fit was great. I would purchase again…
Date of experience: April 28, 2025
Reply from Eartune
Hello Nigel,
Thank you for taking time to leave us a review, we are glad that you liked our product!
Verified
Hopeful, Disappointed, Satisfied
I was hopeful the Eartune Fidelity UF-AG tips would be the solution to my AirPods Pro not sealing correctly but unfortunately they were not. The quality is there but it’s just that my ear canals must be so large that not even the AG version would work. Fortunately, Eartune was gracious enough to give me a refund even though they didn’t have to. That’s a sign of a good company.
Date of experience: April 25, 2025
Reply from Eartune
Hello Albert,
Thank you for taking time to leave us a review! We are glad to hear that we were able to help rectify the issue.
Verified
Fast service great product!
With the mold they were given they did excellent. Now i have to go back and get the right ear mold better. Will definitely buy another det from them.
Date of experience: April 08, 2025
Reply from Eartune
Hello David,
Thank you for your feedback, we greatly appreciate it!
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Verified
Everything was good
Everything was good. I like having three pair and the included case is nice. I wish they were a little bit bigger, but they do work well.
Date of experience: April 08, 2025
Reply from Eartune
Hello Christian,
Thank you so much for taking time to leave us a feedback, we greatly appreciate it!
Verified
Just what I was looking for
Just what I was looking for. I use my earpods noise cancellation in adaptive mode to cut down wind noise when I ride my motorcycle and these provide a more secure fit when I'm riding.
Date of experience: April 07, 2025
Reply from Eartune
Hello Jerry,
Thank you so much for taking time to leave us a review, we really appreciate it!
Verified
Reply from Eartune
Hello Michael,
Sorry to hear about your experience with our XL size foam tips. If you haven't tried already, please squeeze the memory foam tips first before inserting them into your ears and allow them to fully expand to the shape of your ears. If you are still experiencing easy fall-out, it maybe possible that you need even bigger size for better retention. We do have UF-A Giant tips as our largest size foam tips. Please look out for an email from our team!
Verified
Great products and service
Great products and service
The AirPod case is well made and fits perfectly. The sssorted foam ear bud replacements fit so much better than the stock covers. Thank you
Date of experience: April 01, 2025
Reply from Eartune
Hello Cathy,
Thank you so much for taking time to leave us a review, we greatly appreciate it!
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Verified
Waste of money
I have been trying for years to get a positive fit test on AirPods Pros. Your extra large buds seemed to help but not quite. I had hopes for these but they seemed to be less effective.I will not even try them again- a total waste of $40.
Date of experience: April 01, 2025
Reply from Eartune
Hello James,
Sorry to hear about your experience! Since the Apple fit test is designed to work with its stock tips, it may not be the greatest indicator for a good seal for any third party tips. If you haven't tried already, please squeeze the memory foam tips first before inserting them into your ears and allow them to fully expand to the shape of your ears. If you are still experiencing easy fall out or any fit issue, please reach us out at info@eartune.com
Verified
Unique product that is very well made
Unique product that is very well made
Customer service was quick and efficient
Date of experience: March 04, 2025
Reply from Eartune
Hello John,
Thank you for taking time to leave us a review, we really appreciate it!
Verified
did not receive order
Date of experience: February 27, 2025
Reply from Eartune
Hi Finn,
Thanks for sharing your concern with us. Upon checking your order's delivery, the package shows to be "Delivered, In/At Mailbox" on March 4, 2025. Could you kindly help check if it has been received? We will also email you for further assistance and follow-up. Kindly lookout for an email coming from us with info@eartune.com address.
Best regards,
Jane from Customer Services
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