We discussed what was going on with Cinnamon and went over a few options and decided together what would help her and make her feel better and it was all from my house which is really nice cause getti... See more
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It was easy to sign up and register for a year-long subscription. As well, Dr. Jessica Johnson was lovely to talk to and quickly confirmed my suspicion that my dog has a serious yeast infection in his... See more
Company replied
My senior dog was having pain when walking due to joint pain and an old injury. Dr Afraz was very knowledgeable and prescribed my Yorkie pain medication and supplements. Easy to use app. Very convenie... See more
Company replied
Dr. Lewis is great. She is no nonsense and logical in her treatment approach. Our in person Vet gave me the run around and didn't fully treat my old dogs recurring ear infections and arthritis effecti... See more
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Company details
- #6 of 10 best companies in Veterinarian
- #4 of 5 best companies in Animal Hospital
- #4 of 6 best companies in Emergency Veterinarian Service
- #5 of 17 best companies in Pet Insurance Company
- #7 of 9 best companies in Veterinary Pharmacy
About Dutch
Written by the company
At Dutch, we’re big believers in providing pets with the highest quality of life possible. How do we do this? With science-backed, personalized treatment delivered directly to the homes of pet owners. We know vet appointments can be inconvenient for pet parents and — even worse — stressful for pets. By leveraging telehealth solutions, we’re able to bypass these hurdles and spend more time getting to the root of your pets’ quality-of-life issues. We specialize in treating chronic, curable conditions such as anxiety, allergies and obesity, and proudly employ top veterinarians from across the country to do so. We encourage all of our pet parents to leave us a review so we can continue to improve our business in bringing relief and comfort to your best friends.
Contact info
United States
- care@dutch.com
- dutch.com
4.6
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
We discussed what was going on with…
We discussed what was going on with Cinnamon and went over a few options and decided together what would help her and make her feel better and it was all from my house which is really nice cause getting Cinnamon in the car is a fight she hates leaving the house It was an absolutely great experience and Cinnamon gets the medicine she needs without all the stress !!! Thank You !!! Thank You !!!
Date of experience: July 07, 2025
Great vet call for only being 10…
Great vet call for only being 10 minutes. She was very knowledgeable and helpful. Also very nice. Highly recommended.
Date of experience: July 07, 2025
Wonderful service
The Veterinarian was kind, polite, and knowledgeable and took the time to fully understand my cat's situation before prescribing a course of treatment. She fully explained my options and allowed me to make educated decisions for my pet.
Date of experience: July 06, 2025
Incredible Service and Vet
Dr. Hall is amazing! She listens to concerns and explains treatment very well! Very nice and extremely knowledgeable!
Date of experience: July 06, 2025
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She was very understanding with my pets…
She was very understanding with my pets needs!!!
Date of experience: July 06, 2025
Reply from Dutch
We appreciate you sharing that our team member understood your pet's needs. Thank you!
We Love Dutch!
We’ve had to use Dutch a few times for our dogs and each experience has been both extremely helpful and convenient! We love this service! Thank you!!
Date of experience: July 06, 2025
Reply from Dutch
We appreciate you taking the time to share your positive experiences with us. We are so glad to hear that our services have been helpful and convenient for your dogs!
The appointment was easy to make and…
The appointment was easy to make and the doctor arrived on time. She had looked at my notes beforehand and understood the problem. Called in a medicine and went over instructions
Date of experience: July 06, 2025
Reply from Dutch
We're happy to hear that making the appointment was easy, the doctor was punctual, and she understood your needs. Thank you for your positive feedback.
The vet was very friendly and very…
The vet was very friendly and very understanding. She made it easy to talk to her and get treatment for my cat in a very uneasy situation. I am beyond thankful for her and Dutch.
Date of experience: July 06, 2025
Reply from Dutch
We appreciate you sharing your experience! We are so glad the vet was friendly and understanding and made you feel comfortable getting treatment for your cat.
Amazing Service!
The doctor was friendly and took the time to listen to my concerns and addressed each one. I was able to get an appointment quickly on a Sunday, which is outside of my regular vet’s office hours.
Date of experience: July 06, 2025
Reply from Dutch
We're happy to hear that the doctor was friendly and attentive to your concerns. We're also glad you were able to book a convenient Sunday appointment. Thank you for your positive feedback!
Very informative and convenient
Very informative and convenient. We have issues with fear and anxiety that make it difficult to transport our dog and get him into a Veterinarian office. This along with the Zoom appointment help a lot.
Date of experience: July 05, 2025
Reply from Dutch
We're happy to hear that our services were informative and convenient for you and your dog! We're so glad the appointment helped ease his anxiety. Thanks for your feedback.
Accessability
I knew what was wrong with my dog but I didn't necessarily needed to go into the vet clinic and get a huge bill. I'm so glad there is a telehealth option for my pet. Quick, easy to understand website, and affordable pricing.
Date of experience: July 05, 2025
Reply from Dutch
We're happy to hear that our telehealth option provided a quick, easy, and affordable solution for your dog's needs. Thank you for sharing your positive experience with us!
my vet charge me a 600 dollar to treat UTI
my vet charge me a 600 dollar to treat my female dog's uti.after paying 600 dollars i have joined the dutch and
this was my first time in 9 month of enrollment.now it just cost a yearly member ship to treat same problem that occured to my female dog.
Date of experience: July 06, 2025
Reply from Dutch
We appreciate you sharing your experience. We're glad our services could offer a more affordable solution for your dog's UTI compared to the initial veterinary expense. Thanks for your feedback.
The process was easy
The process was easy. The information we received was very helpful and informative. It was a great experience overall.
Date of experience: July 06, 2025
Reply from Dutch
We're glad you found the process easy and the information helpful. It's great to hear you had a positive overall experience. Thank you for your feedback!
Fast response for a minor but painful isue!…
Living in a rural area with limited access to vet care this was the perfect way to quickly get meds for my dogs ear infection. Thank you so much. Especially within 24 hrs on fourth of July weekend.
Date of experience: July 06, 2025
Reply from Dutch
We're happy to hear that we could provide quick access to medication for your dog's ear infection, especially with limited vet care in your area. Thank you for your positive feedback; we appreciate it.
Dr. Martin
Dr. Martin was extremely knowledgeable and helpful. She was able to more for my cat in just a few minutes than any of the vets I've seen. Thank you Dr. Martin!
Date of experience: July 06, 2025
Reply from Dutch
We're so happy to hear that the visit was so helpful for your cat! It's wonderful that you felt supported, and we appreciate your kind words.
Vet call
The Dr was wonderful. She explained all needed medication and explained what is going on.
Date of experience: July 05, 2025
Reply from Dutch
We're happy to hear that the doctor was wonderful and clearly explained your medication and condition. Thank you for your positive feedback!
Game changer!
The vet was easy to talk to and addressed all my questions!
Date of experience: July 06, 2025
Reply from Dutch
We're glad the veterinarian addressed your questions and was easy to talk to. Thank you for your positive feedback!
It’s so easy to schedule a video visit…
It’s so easy to schedule a video visit at a convenient time! The vets with whom we have visited are friendly, professional and helpful. Dutch is a great service for non emergency situations. It saves us lots of money and stress.
Date of experience: July 03, 2025
Reply from Dutch
We're so glad that scheduling video visits is easy and convenient! It's great to hear that our vets are friendly, professional, and helpful, saving you money and stress. Thank you!
The vets are great
The vets are great, but Dutch itself and the techbros running it are shady AF. I highly recommend al Amy’s having your prescriptions transferred to another pharmacy. They have wording to discourage this and claim it will take longer but I paid $20 for “overnight” shipping and it is literally arriving 5 days after I ordered it, 6 days after the appointment. I emailed them repeatedly and they gave me some BS AI response and said they would refund the overnight shipping gift did t arrive I. 24 hours (3 days after I ordered it) which it has not. But they also won’t cancel or refund the order. So if I want the antibiotics in a reasonable amount of time I have to pick it up locally here, and pay for it twice because they won’t refund the order that they failed to deliver in a reasonable time frame even with the most expedited shipping option.
Also, there are never same day appointments available as they claim, which was included in the listing provisions of the annual plan that I purchased, and I can’t seem to schedule more than one visit at a time (I have 4 pets). It does not deliver what it claims to when you sign up.
Date of experience: July 02, 2025
Reply from Dutch
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about your experience and appreciate the opportunity to address it. Our customer service team did assist with applying a price match and ensuring your total order discount was honored. Unfortunately, your order was placed right before a holiday weekend, which contributed to the shipping delays, we completely understand how disappointing that can be, especially when expedited shipping was selected.
To make things right, we’ll be refunding the rush shipping fee, as the delivery did not meet the promised timeframe. We also want to clarify that prescription transfers are absolutely supported, we’re here to help with that process if needed. The only limitation is that we’re unable to transfer a prescription once it has already been fulfilled by our pharmacy.
Regarding appointment availability, we typically do offer same-day visits, but slots can fill quickly depending on demand. That said, we’re actively working to expand access and have passed your feedback along to our team to help improve the experience, especially for multi-pet households.
If there’s anything more we can do to support you or your pets, please don’t hesitate to reach out to us at care@dutch.com. We’re here to help.
Professional
She was very sweet. Processional. She listened to the issues and addressed it. Very nice.
Date of experience: July 05, 2025
Reply from Dutch
We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback with us.
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