Intimidating Account Verifying (Interrogating) Process
I called Duca Member Connect this morning about how to access the long locked up bonus interest in my account as it was still not being accessible after the long 7 year + wait. A Duca associate named Sinzida went through a relatively long 7 or 8 interrogation process questions including how much money I transferred last time into Duca ''promotional'' account. I had to keep searching my own records. Sinzida ignored my repeating question about when was the last time Duca did a promotion, etc. And they assume that we can answer all their interrogating questions without searching & looking & answers to their what have you so-called security questions are readily on hand.
I noticed almost all banks/financial institutions are doing increasingly much more intensive & highly intimidating verification process on customers who are not into online banking & this annoying process often include some quite awkward security (interrogating) questions. I personally see this totally customer unfriendly in addition to much provoking. Furthermore, I regard this type of verification process an absolutely discriminatory practice against customers such as myself who are still staying away from doing our everyday banking online. I treat this upgraded interrogating security process another form of practice that our banks are employing & attempting to push at least more of us into online banking so as to avoid their personal banking harassment on us.
Shame on our banks using a disguise of much more time-consuming & annoying so called ''account security questions'' that cause unnecessary frustrations, harassments & emotional provoking to their non-online banking customers.
Date of experience: April 21, 2025