DS Reviews 65

Signed an order form for a top of the range DS7 Etiole only to be told on collection day that we have been gazumped by some corporate level deal whereby all DS7 stock has been registered to another company en masse. What a waste of time and effort.

Date of experience: June 30, 2025

When I chose the DS 4 1.5 BlueHDi 130 hp Performance Line+, I was excited: sporty and elegant design, refined finishes, truly a one-of-a-kind car.
Unfortunately, the real experience turned out very different from expectations.

🚨 Main issues encountered:
👉 Defective BSRF control unit
The BSRF control unit (Continental) started causing problems after just 2 years and 45,000 km: infotainment freezes, radio turning off by itself, unstable system.
The defect is well known to DS Automobiles and Stellantis, and it has even been acknowledged by DS Service. However, I was asked to replace it at my own expense (over €800), despite this clearly being a structural defect.

👉 Lack of transparent communication
Initially, the manufacturer had expressed willingness to cover the replacement costs.
But after weeks of waiting, the attitude changed: now there is a clear reconsideration, a scaling back of promises made. No concrete solutions, only empty phrases.

👉 Unstable OTA updates
Over-the-air updates, instead of improving the experience, caused additional bugs and malfunctions.

👉 Defective panoramic camera
After just a few months, the rear camera fogged up with condensation, becoming unusable in rain or fog. Unacceptable on a car of this category.

👉 Disappointing service (DS Service - Gruppo Zatti)
Endless waiting times, unprepared staff, vague answers. No real handling of the problem. I felt a lack of empathy and professionalism.

👉 DS and Groupe PSA customer service: shocking response
When I reported my case to DS customer service and Groupe PSA, complaining about the lack of assistance from DS Service Gruppo Zatti and the troubles I faced returning to the workshop, their response was surprising:

“The presence of Authorized Workshops in the area is the result of the manufacturer’s careful choice.”
“Your report will be taken into consideration to improve products and services.”

A reply that shows total lack of respect and commitment towards the customer, accompanied by blatant indifference to actually solving the issues.
This is exactly where a prestigious car brand stands apart from one that, unfortunately, is not.

⚖️ Also a matter of rights
The BSRF control unit is an essential electronic component that, according to Consumer Code regulations, should function for the entire useful life of the vehicle.
Such an early failure clearly represents an original defect, which should not be borne by the customer.

💬 In summary:
The DS 4 is a beautiful car to look at, but with serious technical problems and service that does not live up to the brand.
I expected greater reliability and respect towards the customer.

❗ I advise anyone interested in this “premium” brand to thoroughly research before purchasing. A car is not just design: it must guarantee reliability, support, and transparency.

I remain available should DS Automobiles finally want to take my case seriously and professionally, offering a concrete solution.
That would be a good start to improving the brand’s products and services, instead of ignoring or downplaying real and widespread problems.

Date of experience: June 23, 2025

My car would not start on 9 March 2025, which was a Sunday. I could not contact DS on a Sunday so I had to wait till Monday. When I contacted DS, I was told that the earliest my car could come in to be “diagnosed” was 1 May 2025. That is 8 weeks away! I asked for a courtesy car. DS have explained to me that they will not give a courtesy car until the diagnosis takes place. This is completely unacceptable. Where a car isn't starting at all, there clearly should be expediency on their part. They must have hundreds and hundreds of spare cars lying around, but they refuse to provide you any type of help. Disgraceful service. Would give them 1 star if I could.

Date of experience: March 10, 2025

I chose the ds3 crossback because I have had a regular citroen ds3 12 reg and also a citroen ds5 63 reg. I was quite dissapointed that ds no longer have the citroen backing. I have had the car since January 2024 it is a 19 plate. Other than the door handles been faulty I have had no problems with the car. The handles were replaced for me at no cost to me. I was very pleased with the service I got from ds customer care and the ds dealership. I had the cambelt done last year even though it had 45000 miles on it and it wasn't really due. Ds are lovely cars and you can problems with any car so its a bit unfair to say that ds are rubbish. If a car is looked after serviced and kept on top of then there should be no problem. Look after your car and it looks after you. My car passed mot with no advisories as well.

Date of experience: March 10, 2025

DS7 2.0 diesel Rivoli , 2019 . What a piece of garbage utterly poor build quality and full of faults and recalls some which are not actually admitted too by them , my car has had no end of issues from adblue issues to lights to electrical issues and it’s been in a garage now 9 weeks awaiting on a special tool they don’t have and need to wait for ..Stay away from this manufacturer folks they may look nice but build quality is very very very poor

Date of experience: January 01, 2025

DS4 2022 1.2 Petrol
Purchased in June 2023, immediately had a fault with the alarm siren which was eventually repaired. Now I have a major fault where the car won't start at all (19 faults in body control module). RAC could not repair so needs to be towed.

DS York have no courtesy cars available and won't look at my car until Friday so that'll be 7 days at least, without a vehicle, perhaps longer.

DS aftercare not open over the weekend.

Date of experience: December 28, 2024

So I sit here with my two year old 72 plate DS4 in the garage again. Display constantly goes blank or freezing. A/C hasn’t worked since new. At least it has been diagnosed now. Faulty condenser. Oh, sorry sir, your car has done 62,000. The warranty is expired at 60,000. After showing the problem logged on each service since new, they reluctantly agree to replace it free of charge. WS Davies is Stafford 4 week appointment wait. Fob you off all the time. They act like my car is the only one with issues. Have they not heard of the internet. It isn’t hard to find other owners with the same issues. DO NOT BUY A DS.

Date of experience: November 16, 2024

The level of customer service is shocking and poor. Customer car doesn't even come into it! Half of the people you speak to do not know any of the policies and product know is none existent! Not only did the customer care team give me wrong information but also cost me a huge amount of money as they uplifted my vehicle to over 200, miles away and refused to repatriate it to me. I then had to make the 6 hour round trip following a 12 hour shift! DS customer care is a disgrace!

Date of experience: October 28, 2024

As a repeat customer I couldn't be more happier with the work carried out for my MOT,,kept me upto date with everything going on,work been done and a time the car would be ready... fantastic place and run by a fantastic couple,

Date of experience: October 11, 2024

I implore the public DO NOT take your vehicle to these Cowboys. Damian the so called Boss charged us £2150 for a clutch replacement and so called gearbox fault. £900 for a box on Ebay that costs circa £300?? £900 for a clutch and £350 labour. DO NOT GO TO THESE! They need closing down.

Date of experience: September 20, 2024

I cannot emphasise enough how terrible DS is.

I bought a 2022 DS4 in December 2023. Only 2 days after collecting the car, the alarm system was faulty. Despite contacting DS customer care, I was told nothing could be done until March - without any offer of a courtesy vehicle in the meantime.

After hours of communication with DS Customer Care, DS Assist, and the dealership, I was still unable to get a courtesy car leaving my vehicle unsafe as it would not lock. When I attempted to escalate the issue, I was informed that the managers would not speak directly to me, and responses to my enquires were vague and unhelpful, for example, "don't know" when asked how the problem could be resolved.

In March, perhaps the most telling moment when I collected my car from DS Salford, a staff member cynically remarked, "shock, another DS with an alarm fault - they're all like this." Their suggestion? "Park it on the edge of a cliff and put a concrete slab on the accelerator." A great suggestion, if I hadn't spent over £20,000 on a car!

The car went to 3 different DS branches for repairs. The fault persisted following each attempt. After 6 months, I eventually returned the car.

This entire experience was horrendous. Following this persistent fault, delays and general lack of care, I will not be purchasing another DS vehicle. The company's handling of this issue has been neither proactive nor considerate, and the stress and inconvenience caused have left me deeply unimpressed.

Date of experience: May 01, 2024

As many other reviews allude to, the issue here is not the product which can be excellent but the aftersales service.

DS Chiswick from my experience are very poor, so poor surely it'd be far easier to do things right.

If you are around this area think long and hard about putting your money into DS. Any one of the other Stellantis brands are far more popular, you can get parts easily, and get them serviced anywhere. With DS you are stuck.

Date of experience: September 08, 2024

I have been told by DS that my vehicle battery is faulty so there is a recall, and that I can’t charge my car until it’s done. I haven’t been able to book it in for 3.5 weeks due to the garage not having space for the works to be carried out, meaning I’m not using the car for the electric power and the main reason I brought a hybrid. Called the customer service and they said they can’t help or give compensation as I can still use the petrol function still. No apology or anything, I have only had the car for a year! I have never had this with any other vehicle. Really not a good introduction to DS.

Date of experience: July 10, 2024

Parks cars in residential streets stopping elderly and disabled people parking by their house when approached and asked to move the man gets very aggressive and swears at the elderly. Very rude and a bully especially to older women

Date of experience: July 15, 2024

My Mom is buying a used DS3 CROSSBACK E-Tense and we have been dealt with by Kaiya.
She has been superb so far. We told her our budget and she found a car that met it.
She also gave us a long time to test drive it to make sure it was what we wanted.
She has been professional and friendly throughout and she is a credit to this dealer.
I had a DS3 CROSSBACK from this dealer years ago when they first came and out and they provided some of the best service I've had. I wouldn't hesitate to recommend them to anyone.

Date of experience: July 04, 2024

One of the worst companies I have ever had to deal with, cant get through to them via there phone number, every option is recorded message so forget that, emails take over two weeks to get a answer, when you do get a answer they then send you to dealers miles and miles from where you live who don't do the repair you need under warrantee so wasted time and journey, then give you numbers to call only to be told they don't do warrantee repairs so again waste of time, do DS really know what they are doing NO is the answer, 9 months and still no nearer to sorting out a warrantee issue, if I could give minus star I would, never again do i buy a DS or Citroen they and there staff have no idea how to handle customers, customer service, WHAT customer service, terrible company to deal with.

Date of experience: June 10, 2024

Awful customer service and no help. Light stays on after locked and engine off draining the battery.

Took it in 3 times and they’ve each time nothings happening. I’ve had the RAC out multiple times due to a drained battery to a faulty light staying on.

Time off work to go take it in, time off work for drained battery car won’t start. They don’t care and have to wait months to bring it in.

Awful customer service, have 1 or 2 dealerships every 300 miles.

Date of experience: June 08, 2024

DS customer care is absolutely disgraceful.
My DS has a failed timing belt. Something that DS had accepted fault on, as has put a safety recall out for this..
Yet are refusing to cover the costs of the damaged tining belt on my DS because I can not provided 3 receipts from past services- I HAVE ONLY OWNED THE CAR FOR 1 YEAR (Purchased Jan 23) The car has full service history (stamps in book) and I had a full MAJOR service (and yes, I have the receipt) done in Jan 24. But because I can not provide receipts of the other services (due to not owning the vehicle they will not cover the damage THEY ARE RESPONSIBLE for because it is 'their policy'...
Oh and to make matters worse, the car isnt yet 8 years old and hasn't even done 40k miles....
Nothing should be failing!!!

It has taken 2 weeks to get any response, of which I only got a response today because I asked to speak to the complaints team!

Please, please save your money and do not buy a DS and if you are unfortunate enough to already own one. I really hope you never have to deal with DS customer care. To be honest, I'd save your energy as it will be wasted.

My DS3 went into limp mode on the M4, leaving me stranded. All due to a fault known by DS. DS have put not only my safety but the safety of others at risk and have now left me with a 1.5k bill at the end of it!
None of this is due to anything I am at fault for!
Extremely unhappy and this will not be the last of it.
It is negligence!!!

Date of experience: May 08, 2024

Sell faulty brand new cars, ZERO support. 2-3 months waiting time on broken car with no courtesy vehicle. Now at a repair cente over 2 months. Paying for a car I’ve not used.

Date of experience: May 06, 2024

Amazing company if you want a faulty car and no repair or support for 6months plus.

I suggest you shop elsewhere

Date of experience: May 04, 2024